Showing questions tagged: Show all questions
  • Archived

Pop Up ads

Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have i… (read more)

Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have installed adblock app, and a Malware block app. Nothing works. I've tried the web fixes for Chrome. And Samsung Internet. Still nothing works. Anyone know how to fix this without resetting the phone back to factory.

Asked by Keith Fonville 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox on Android shortcuts

Firefox on Android is great, but you can't move your shortcuts, edit the URL for them or sync them with desktop. Am I missing something? Since it's easy to do this very… (read more)

Firefox on Android is great, but you can't move your shortcuts, edit the URL for them or sync them with desktop.

Am I missing something? Since it's easy to do this very basic thing that most other browser's have by default?

I can't find an answer to this, and if it's by design, then why? It makes no sense to not have a basic feature like this in a browser.

Asked by Pac81 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

android app does not work

The android does not work anymore, it happened last week. I have reinstalled the app but that does not work. In the image is an example what I see when I try to open a we… (read more)

The android does not work anymore, it happened last week. I have reinstalled the app but that does not work. In the image is an example what I see when I try to open a webpage. The webpage won't begin with loading.

Asked by WeiDe 1 year ago

Answered by Paul 1 year ago

  • Archived

turn off translator

This new feature in android and pc piss me off. In any aingle site i must turn off this scam window. I want to completely remove transltor feature. I cant found there i c… (read more)

This new feature in android and pc piss me off. In any aingle site i must turn off this scam window. I want to completely remove transltor feature. I cant found there i can do.

Asked by saskela 10 months ago

Last reply by saskela 10 months ago

  • Solved
  • Archived

Auto fill for login details not working properly

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details. Issue 1. When you visit a website sign in page the "… (read more)

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details.

Issue 1. When you visit a website sign in page the "Suggested logins" box pops up at the bottom (all normal). But then when you login the box won't go away. I can navigate to somewhere new in same tab or switch to another tab already open and the box won't disappear. To get rid of it I need to open a new tab and go to a new webpage, then I can go back to my already open tab.

Issue 2. The "Suggested logins" auto fill for sign in fields on a webpage won't work. This issue started around the same time as the first and is not on every website but a few including Google Account sign in which I use a lot. I will navigate to a sign in page, the Suggested logins box pops up, I select the login I want, but then it won't fill it in.

I've tried reinstalling the Firefox app, but it didn't work. I've kept using the app despite dealing with this everyday. They may be small bugs but they do get tedious after months of it daily. I was hoping an app update would fix the problem but no update has. So I thought I would share, see if its just me.

Asked by Deltazero 2 years ago

Answered by Paul 2 years ago

  • Solved
  • Archived

Full-screen video problem

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second a… (read more)

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Asked by raistlinnuitari8 1 year ago

Answered by raistlinnuitari8 1 year ago

  • Archived

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 1 year ago

Last reply by Paul 1 year ago

  • Archived

tabs always showing black screen

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multipl… (read more)

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

Asked by msmwkc 1 year ago

Last reply by Paul 1 year ago

  • Archived

android 10 firefox displays blank page for most sites

as subject, firefox is useless on my new Android 10 tablet now as it displays blank page for most sites, am using the lastest android version. Posting this from my deskt… (read more)

as subject, firefox is useless on my new Android 10 tablet now as it displays blank page for most sites, am using the lastest android version.

Posting this from my desktop computer.

Asked by TimB 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Start at the Top Level

More a Concern or Desire than a question. Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Wind… (read more)

More a Concern or Desire than a question.

Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Windows PCs and Android Cell Phone. Then their OS, versions, etc. All have many differences so establishing these differences in the beginning of questios and explainations are critical to the assumptions going forward in support.

The moz://a Support (most support forums) overlook this vital step before delving down into the myriad of complex and different option settings and discussions. I'm no professional but am confident that instruction details are likely very specific to the different device/OS, versions, Platforms, etc. That said I am very frustrated to the lack of a definite starting point for research as most if not all that information is useless to ones specific needs.

Hope you can take this to Hart and consider adjusting the Top Level Titles and/or providing Option Filters to better guide users to their specific needs.

A little different but related, in the old DOS days the c:\\ path format was a very useful practice to provide an orientation of where you are logically. It even accommodates a backward or higher level logic projection up into the internet or devices. I'm only amateur in the full understanding but am fairly certain of its existence. These no nonsense logical establishments go a long way in understanding & conveying complex theory. STANDARDS.

Thank you. Rod

Asked by rmynatt 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

JavaScript and Firefox are both screwing up my life and android phone

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't ope… (read more)

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't open links because I need to enable JavaScript. I cannot use the suggested fix i.e. about:config. Doesn't work.

Just a few minutes ago I was able to post a DISAPPEARING query and then somehow I'm not in Firefox and when I try to log in WHICH I DID just minutes before I'm told my password doesn't work or I need to use primary acct which I try and still get told it's WRONG. So now I think I'm here by signing in with Gmail but the problems keep multiplying until I can't remember all the steps I took when something worked and a second later it was bad page or some warning or this that and the other. WHY THE "&?$ isn't there a fix I can complete before I die of old age? HOW DO I ENABLE JAVASCRIPT and why did it quit working?

Asked by KC 1 year ago

Answered by Paul 1 year ago

  • Locked
  • Archived

changing menu language settings.

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English? … (read more)

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English?

Asked by Donald Renfro 1 year ago

Last reply by Michelle 9 months ago

  • Archived

FireFox keeps self-uninstalling

I'm not sure if this is my phone or the app, but it just got uninstalled from my phone 2 times already out of nowhere. I tried to find out what had happened and checked m… (read more)

I'm not sure if this is my phone or the app, but it just got uninstalled from my phone 2 times already out of nowhere. I tried to find out what had happened and checked my storage was fine, I cleared the cache or restarted my phone. Is the app having a bug or something?

Asked by iiRoyalistic Crow 1 year ago

Last reply by iiRoyalistic Crow 1 year ago

  • Archived

Firefox on Samsung flow on HP PC screen

Firefox for Android is non-responsive on my Samsung flow HP PC screen. Please advise. All other browsers are responsive. Love Firefox thou, but can't use it on my PC (… (read more)

Firefox for Android is non-responsive on my Samsung flow HP PC screen. Please advise. All other browsers are responsive. Love Firefox thou, but can't use it on my PC (Samsung flow screen on the HP PC.)

Asked by Spanish Eyes 1 year ago

Last reply by Paul 1 year ago