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  • Archived

A certain website won't stop loading

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated. I te… (read more)

This forum website sometimes just gets stuck and doesn't want to load, and Firefox won't even throw the timeout error. This issue cannot be consistently replicated.

I tested this in another browser called Google Chrome, and the issue is not present there.

I have a Redmi Note 11 Pro 5G running Android 13.

Asked by KnockoffFeline 10 months ago

Last reply by KnockoffFeline 9 months ago

  • Solved
  • Archived

Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (read more)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 11 months ago

Answered by James 9 months ago

  • Archived

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 11 months ago

Last reply by Paul 10 months ago

  • Archived

Browser keeps refreshing page if I leave the app

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried w… (read more)

I have a strong phone sd 870 and 6gb ram so need to put the blame on that.. but this browser keeps refreshing the webpage as soon as I leave to other apps.. yes I tried with no battery restrictions but didn't solve the problem

Asked by naimurrohmantamim 10 months ago

Last reply by Paul 10 months ago

  • Archived

WHERE IS MOZILLA SUPPORT??

WHERE IS SUPPORT?? I've been waiting for support to acknowledge my question for over 3 weeks. In the mean time, I can't use firefox for search results because it doesn't … (read more)

WHERE IS SUPPORT?? I've been waiting for support to acknowledge my question for over 3 weeks. In the mean time, I can't use firefox for search results because it doesn't search and there are no solutions to fix issue anywhere online. FRUSTRATED AND WAITING FOR SUPPORT. Thank you

Asked by Sarecee66 10 months ago

Last reply by Paul 10 months ago

  • Archived

share all tabs PDF saving doesn't work

Hi, I have a plenty of tabs accumulated in my FF on Android, v119.1.1 (Build #2015984795), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0. Within Tabs menu there is S… (read more)

Hi,

I have a plenty of tabs accumulated in my FF on Android, v119.1.1 (Build #2015984795), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0.

Within Tabs menu there is Share all tabs option. When clicked, the Save as PDF, Print, and typical android sharing options are presented.

Click on Save as PDF does nothing. Sharing to other apps works partially (text list is shared, but some parts of it are not kinks but a concatenated text of tabs titles combined together, not clickable, not https:// part).

The phone has lots of tabs, many of which are deactivated.

I want to backup them and review on bigger screen, but can't do that :)

Sharing to other devices connected via Mozilla account shares only subset of tabs, not sure about the logic, the most recent ones for sure + some deactivated but not all of them.

Asked by k3n2ki 10 months ago

Last reply by Paul 10 months ago

  • Archived

Mozilla/ Firefox

I recently downloaded Firefox and attempted to create an account- TWICE! When I attempt to use the Firefox account/ app I get a page saying I should download Firefox! I … (read more)

I recently downloaded Firefox and attempted to create an account- TWICE! When I attempt to use the Firefox account/ app I get a page saying I should download Firefox! I ALREADY DID!!!- TWICE. Have an application support technician check it out and FIX IT!

[removed email from public] CALL ME!!- [removed phone# from public]

If I can't resolve this issue within a week I'll give up & quit.

Asked by frieradler 10 months ago

Last reply by Paul 10 months ago

  • Archived

Opening tabs causes duplicate tabs

On the mobile app for Android (Google Pixel 2 XL, Android version 11), there's this really annoying issue where tabs are constantly duplicated. Normally, it's when I sear… (read more)

On the mobile app for Android (Google Pixel 2 XL, Android version 11), there's this really annoying issue where tabs are constantly duplicated. Normally, it's when I search something on Google (through Firefox). It pulls up the search results, of course. But when I hit a link, here's what happens: the tab is redirected as it should be, but simultaneously another tab is opened, which is a duplicate of the original tab (the one with the search results), and Firefox switches to view that tab, tab 2. So I have to go back to tab 1 to see whatever, and usually I then close tab 2. After this, once I've been hit a few links on a single tab, caused that tab to redirect a few times, it stops doing this. I've also noticed a similar issue, specifically with Google images in Firefox. Sometimes, when I open a picture to view it, every time I go to the tab with the picture, it opens a tab of the Google images page (before I selected a picture). This will happen endlessly sometimes, every time I open the tab to view the picture, meaning I never actually get to see the picture.

Asked by chihindman 10 months ago

Last reply by chihindman 10 months ago

  • Archived

Tab collections

Hi so few days ago I broke my phone it's now completely unusable so now in this new phone I signed into Firefox and sure I got all my synced bookmarks and all but where a… (read more)

Hi so few days ago I broke my phone it's now completely unusable so now in this new phone I signed into Firefox and sure I got all my synced bookmarks and all but where are my saved tab collections?? That feature is so good which is why I saved like 30 tabs in there but none of them show up after sync please help!

Asked by malika sinha 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

how to retrieve My Collections

In order to complete last update I had to Uninstaller and reinstall Firefox for Android. Now all my collections are gone !!!!! How can I retrieve My Colections? … (read more)

In order to complete last update I had to Uninstaller and reinstall Firefox for Android. Now all my collections are gone !!!!! How can I retrieve My Colections?

Asked by qcgandolf13 10 months ago

Last reply by Paul 10 months ago