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Pixel 4a can’t see synced tabs from other devices

I’m having trouble with Firefox Sync on my Pixel 4a. My iPhone and iPad can see the synced tabs that are open on my Pixel, but my Pixel can’t see any synced tabs from my … (read more)

I’m having trouble with Firefox Sync on my Pixel 4a. My iPhone and iPad can see the synced tabs that are open on my Pixel, but my Pixel can’t see any synced tabs from my other devices. I have tried signing out and signing back into my Firefox account but that hasn’t helped.

Asked by Jimmy Reekes 2 weeks ago

Last reply by Jimmy Reekes 1 week ago

New Android download, refuses to log me in

I have Firefox as my default browser on my current phone, and wanted to do the same with my newer phone (OnePlus 5T). After downloading the app, I try to log in via Sync.… (read more)

I have Firefox as my default browser on my current phone, and wanted to do the same with my newer phone (OnePlus 5T). After downloading the app, I try to log in via Sync. I have 2 emails with different associated accounts, but I'm sure to input the right stuff for the account I wanted into. It accepts my email (same as here) and password and emails me an authentication code. When I put the code in and press continue, however, it tells me that I have the wrong password and displays the other email address, the one I wasn't logging into. The code wasn't sent to that email, it was sent to the one I was trying to log into. It does this every time I put a code in.

Asked by taylornyancey 3 weeks ago

Last reply by taylornyancey 1 week ago

  • Archived

How do I use my recovery key to recover my Firefox account when I forgot my password?

Hello, I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key. O… (read more)

Hello,

I got logged out of my Firefox account on Firefox for Android. However I am synced to my Firefox account on the desktop Firefox, and I also have my recovery key.

On Firefox for Android, when I click "Forgot your password?", I get a page asking me to enter my email address and to click a "reset" button. But it is written that resetting my password means resetting my account.

I don't want to reset my account, so how do I use the recovery key I have? Does the "reset" button send me an email which will offer me the possibility to use the recovery key?

This process is not very clear, thanks in advance for your help!

Asked by mdoyen4 6 months ago

Last reply by Rex 2 weeks ago

Collections

Hi. I have a new smartphone. Is possible to transfer my collections from my old to my new smartphone and then to synchronize them on the two smartphones ? Thanks a lot.… (read more)

Hi. I have a new smartphone. Is possible to transfer my collections from my old to my new smartphone and then to synchronize them on the two smartphones ? Thanks a lot.

Asked by lemonzest22007 3 months ago

Last reply by Susan 3 weeks ago

  • Solved

accidental reset

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please? Are the passwords still save… (read more)

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please?

Are the passwords still saved locally on my other devices? I am not home right now and can't check. If so and all i have to do is sync from them then all is well.

Why can't I find a support mail address anywhere?

Asked by Falco 3 weeks ago

Answered by Seburo 3 weeks ago

  • Solved

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Asked by kemondganteng333 3 weeks ago

Answered by kemondganteng333 3 weeks ago