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  • Archived

Link to Amazon for Kindle Download from Libby Mobile Application Does Not Work using Android 14 OS

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting… (read more)

Hello. I've troubleshooted an error that I suspect may be a technical issue caused by the Firefox browser. I've provided information below for additional troubleshooting:

PROBLEM: Broken Link to Amazon.com from the Libby Application on an Samsung Galaxy S23 (Android 14 OS) I noticed an error using Libby via mobile app versus desktop app. When choosing to read a library book via Kindle through the Libby mobile app, the link sending me to Amazon for checkout via Firefox initially works but after sign-in will error saying "We're sorry. The Web address you entered is not a functioning page on our site." However, whenever the same process is done using the desktop, the Amazon error screen no longer occurs.

TROUBLESHOOTING STEPS: - Turned off VPN - Reinstalled Libby app & restarted device: no change - Deleted browser cache: no change - Service Ticket to Libby: Libby indicated it may be an Amazon issue - Service Ticket to Amazon: Amazon indicated it may be a Firefox issue - Tried the same process/link using Firefox desktop: sign-in worked - Tried the same process/link using Google Chrome mobile: sign-in worked - Verified the same process/link using Firefox desktop: sign-in still did not work

From what I can deduce, there may be an issue using the link from a mobile device using Firefox on an Android OS device. Is there any other resolve to this?

Asked by Brandon M. 10 months ago

Last reply by Paul 10 months ago

  • Archived

Latest Firefox v.134.0 won't login to Ally Bank

Latest Firefox v.134.0 won't login to Ally Bank. Whereas, latest Brave browser v.1.73.105 has no problems logging in. Talked to one Ally Bank agent, she said she knows o… (read more)

Latest Firefox v.134.0 won't login to Ally Bank. Whereas, latest Brave browser v.1.73.105 has no problems logging in.

Talked to one Ally Bank agent, she said she knows of no known issues of customers having trouble logging in with Firefox.

Have read in forums others having problems logging into Ally Bank using Firefox.

I used to be able to log in with Firefox then about 8 months+- ago it stopped logging in

This message comes up on log in screen:

"The request seems to be taking more time than usual. Please wait."

Motorola G Power Android 11 Firefox v.134.0

Asked by Tony Kawon 10 months ago

Last reply by Paul 10 months ago

  • Archived

Cannot view comments on https://www.dailymail.co.uk/health/article-14256753/bird-flu-death-Louisiana-h5n1.html#comments-14256753

I seems to be a problem with the newer/latest browser updates. I'm currently running 133.0.3 I know browser 124.0.0 had no issues as this, I may have to revert. … (read more)

I seems to be a problem with the newer/latest browser updates. I'm currently running 133.0.3

I know browser 124.0.0 had no issues as this, I may have to revert.

Asked by waderussell 10 months ago

Last reply by Paul 10 months ago

  • Archived

Firefox cannot produce sound correctly

Hello. When I look up a word at a Merriam-Webster site like https://unabridged.merriam-webster.com/ or https://www.merriam-webster.com/ with the Android version of Firefo… (read more)

Hello. When I look up a word at a Merriam-Webster site like https://unabridged.merriam-webster.com/ or https://www.merriam-webster.com/ with the Android version of Firefox, it cannot play the pronunciation of the word correctly especially after it is played once. It is kind of divided in segments with abrupt stops. In other words it is not played smoothly.

This has been being continuing for a few months now, and updating Firefox has not improved. I think it is a bug, but I do not know how to report it. Does anyone know how?

Asked by TrinaryStar 10 months ago

Last reply by TrinaryStar 10 months ago

  • Archived

yubikey passkey auto fails on samsung devices

Here is a "story": 1. I want to sign in into github using a passkey stored on my yubikey 2. I plug in my yubikey 5C into my phone (samsung z flip 6) 3. I open github.com … (read more)

Here is a "story": 1. I want to sign in into github using a passkey stored on my yubikey 2. I plug in my yubikey 5C into my phone (samsung z flip 6) 3. I open github.com in firefox 4. I press "sign in with a passkey" 5. Firefox opens some samsung chooser, I choose "other devices > show qr code" 6. login fails and firefox opens Google's prompt to enter pin for the yubikey (but the login already failed, so it does not matter)

My roommate experiences the same bug with his yubikey and his samsung S24.

Doing the same in chrome works. Instead of opening samsung thing it opens Google thing directly where I can choose "use a different device" and it works after that (no login fail).

Is this a known issue? Can I do something to fix it or at least debug it?

(images are, in order, "prompt when using 'sign in with a passkey' in firefox", "login fails as soon as I tap 'show QR code'", and "prompt when using 'sign in with a passkey' in chrome)

Asked by waffle 10 months ago

Last reply by waffle 10 months ago

  • Archived

Amazon Fire blocks access to firefox

Amazon Fire blocks access to Firefox from silk browser, google search and is not in their app store. There are other app with same problem. Is this legal ? Is there … (read more)

Amazon Fire blocks access to Firefox from silk browser, google search and is not in their app store. There are other app with same problem. Is this legal ? Is there a work around?

Asked by knollgag 10 months ago

Last reply by James (doing minimal support) 10 months ago

  • Archived

Firefox Compatibility Issue with Utility Bill Websites

Hello all, I have been having a problem while accessing the websites of some utility bills when using Firefox. For example, on this utility portal for viewing a bill, al… (read more)

Hello all,

I have been having a problem while accessing the websites of some utility bills when using Firefox. For example, on this utility portal for viewing a bill, all the interactive elements like buttons and dropdowns did not behave well.

I've tried clearing my cache and disabling add-ons, but that didn't seem to do the trick. Has anyone else had any issues with Firefox compatibility on particular websites? Are there settings I can try changing?

Thanks in advance for your assistance!

Asked by louismelman2812 10 months ago

Last reply by jonzn4SUSE 10 months ago