• Archived

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (read more)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 2 years ago

Last reply by Paul 1 year ago

  • Archived

Firefox 119 identify itself as version 25

Hello *, i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed My version is 119.0b3 (Buil… (read more)

Hello *,

i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed

My version is

119.0b3 (Build #2015977017), c6de0a34a8+ GV: 119.0-20230929091427 AS: 119.0

And was only update 3 days ago.

Note: i have no Addons installed and about:config does not work here.

How can this be solved?

Thankyou

Asked by mma4miisu 1 year ago

Last reply by James (On Leave) 1 year ago

  • Locked
  • Archived

Cannot upload files

Hello, I'm not able to upload files to certain websites using Firefox on Android. When selecting a file for the phone's file manager, the file upload simply not startin… (read more)

Hello,

I'm not able to upload files to certain websites using Firefox on Android.

When selecting a file for the phone's file manager, the file upload simply not starting.

However, Firefox on iOS doesn't have that issue.

Firefox version used is the latest one and it is the one from Google Play.

Tried another browser and it works great.

Guillaume

Asked by SuMo Bot 1 year ago

Last reply by SuMo Bot 11 months ago

  • Archived

Mozilla issue on S24+

Hello Mozilla team. I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I … (read more)

Hello Mozilla team.

I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I open a new tab or open a link via my email account it is flashing constantly without being able to browse as usual.

Any help? (I have already unistalled / reinstalled the app.

Look forward to hearing from you

Kind regards

Serafeim

Asked by serafeim.antonakis 1 year ago

Last reply by Paul 1 year ago

  • Archived

Request for Assistance with Backdrop Filter and Animation Issue in Firefox

Dear Firefox Support Team, I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar… (read more)

Dear Firefox Support Team,

I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar.

To provide some context, I have incorporated a backdrop filter effect on our navigation bar, accompanied by a translateX animation to reposition it smoothly. However, when testing the website in Firefox, I have noticed a noticeable choppiness in the animation performance. This issue persists on both desktop and Android devices.

To help you better understand the problem, I have included a screenshot, so you can see the issue.

I would greatly appreciate any guidance or suggestions you may have on how to address this problem and improve the performance of the backdrop filter and animation in Firefox.

For your convenience, here are the relevant links:

   Live Site URL: https://ohsorrow.me/Space-tourism-website/
   GitHub Repository: https://github.com/OhSorrow/Space-tourism-website

Your expertise and support in resolving this matter would be invaluable to our project. Thank you in advance for your time and assistance.

Sincerely, Aram

Asked by Aram 1 year ago

Last reply by Aram 1 year ago

  • Archived

Firefox android Xiaomi redmi 9

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok… (read more)

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok what can be done Thank you

Asked by Dimon 8 months ago

Last reply by Dimon 8 months ago

  • Archived

Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (read more)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 1 year ago

Last reply by weetie99 1 year ago

  • Archived

Power Draw

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader h… (read more)

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader has in its roughly 2.5 hours. Is there a way that can be brought to heel a bit?

Asked by Xana452 1 year ago

Last reply by jeffrey johns 1 year ago

  • Solved
  • Archived

No Login Pop-Up Window on Mobile Site

I'm unsure if this is a Firefox Mobile issue (since the site's login pop-up works just fine on my laptop that I also use FF on), or an issue with the website itself, but … (read more)

I'm unsure if this is a Firefox Mobile issue (since the site's login pop-up works just fine on my laptop that I also use FF on), or an issue with the website itself, but I've already emailed the site about it and got no response yet. So, figured I'd try here. Also, I just tried re-enabling Chrome to truly see if this is browser or app related and sadly this works on Chrome's Mobile but not FF's.

On the mobile and desktop version of this site: thingstogetme.com

There's an option to login with Facebook or Apple ID. The Apple ID pop-up works fine, but the Facebook one does not. Again, this is only an issue on Mobile. The Facebook option will turn a darker blue once you tap on it, indicating it's been selected, but nothing will happen. If you tap the page, it'll go back to its regular, un-selected blue.

I've turned off uBlock Origin, switched between mobile and desktop pages, refreshed, nothing works for this problem. Thus this essentially soft-locks me out of this site unless I use my laptop.

Asked by Liv M 8 months ago

Answered by jonzn4SUSE 8 months ago

  • Archived

Keyboard Won't work When Downloading Things

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar a… (read more)

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar and my keyboard will go down immediately. I added a picture for the bar I'm talking about. It kicks me out of anything that I can type in, but only if it's in firefox.

Asked by danielneubert990 1 year ago

Last reply by danielneubert990 1 year ago

  • Archived

Firefox randomly stops working

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop work… (read more)

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

Asked by dae 1 year ago

Last reply by dae 1 year ago

  • Archived

just hanging, blank.

http://americafirst.com/, Firefox used to be able to resolve this to a secure site and open it. For months, it just stalls and stays blank. What is the problem? What has … (read more)

http://americafirst.com/, Firefox used to be able to resolve this to a secure site and open it. For months, it just stalls and stays blank. What is the problem? What has changed?

Asked by newerlg 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Media decoding issues

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audi… (read more)

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audio and video is not synchronized, is to play a moment to get stuck in a frame like this. My own troubleshooting revealed a problem with Firefox and the encoding format selected for the headset. Currently 1 the problem is only in bluetooth audio encoder selection acc (lhdc also have the problem but the symptoms are not as serious as aac) and triggered in firefox, other browsers can not be reproduced, test redmi k40 and xiaomi 13p also can not be reproduced. 2 after the screen recording is turned on, the problem is obviously lagging. 2 The problem disappeared after turning on screen recording, the screen recording parameter is 1280x720@60 at 32mbps, and the audio source is recorded in the system. Play the video first and then open the screen recording lag disappeared, first start screen recording after playing the video lag does not appear. And no matter what kind of situation screen recording stops lag recovery.

Asked by lank 1 year ago

Last reply by lank 1 year ago

  • Archived

Problems opening some apps when Firefox for Android is the default browser

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Prote… (read more)

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Protection in the background for non-browser tracking. Some apps (like Wells Fargo, but also a few others) fail to fully load when Firefox is my default -- I switch to Samsung Internet (with AdBlock) and the same apps load fine. I've tried changing Firefox from Strict to Standard Enhanced Tracking Protection. Any other recommended troubleshooting steps? Thanks so much.

Peter

Asked by peglinton 1 year ago

Last reply by peglinton 1 year ago

  • Archived

Can't upload images

A recent update has broken the ability to upload images. I am on a Pixel 7. Firefox has full rights. I tried clearing cache. It is not a particular website. This one for … (read more)

A recent update has broken the ability to upload images. I am on a Pixel 7. Firefox has full rights. I tried clearing cache. It is not a particular website. This one for instance, allows the option of uploading images to attach.to my question and it doesn't work. Hoping someone has a fix so I can keep using the browser.

Asked by mlangford2 1 year ago

Last reply by mlangford2 1 year ago

  • Archived

Proxy server refused connection

This situation happened after I updated to the latest version of Firefox at Play Store. Once I connect to the VPN, every website only shows this error and refuse to open … (read more)

This situation happened after I updated to the latest version of Firefox at Play Store. Once I connect to the VPN, every website only shows this error and refuse to open normally. After I uninstalled and reinstalled it, nothing changed even I also cleared the cookies and cache. And then I downloaded the extension called FoxyProxy and selected it's proxy type as system, but it showed that system settings is not supported due to Firefox limitation.

I didn't change anything, a few days ago everything went well, but it just happened suddenly without any notice. Other browsers are fine except Firefox.

Please advise. Thanks for your assistance.

Asked by e83gbv 1 year ago

Last reply by e83gbv 1 year ago