Firefox for Android Support Forum

Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. It might've done so anyway without putting it to sleep but I haven't tested leaving the screen on long enough. I noticed that if I was quick enough and force stop the app the phone doesn't reboot, but that window is really short. Maybe 2 seconds or so. Suffice to say force stopping didn't always work since the window is so short. When Firefox freezes other apps and phone functions work normally. It's been ongoing for a while through multiple updates. I see some people have already reported this same issue here. Can Mozilla fix this please? I have uBlock origin addon installed thanks. Also this never happened with my Pixel 3 phone which I was using up until a few months back so maybe it's pixel 6a specific. Alot of people have this same issue with pxiel6a from googling. It can freeze on any site I visit but one example is reddit.

when i go to a website i have passwords,the menu suggested logins opens on my phone,but when i click on that,it doesnt't work and i have to write everything.it used to work,i think with some update,it doesn't work anymore.i cleared the cache,i cleared everything except the cookies,it still doesn't work

Whomever:

For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app.

I want it fixed as soon as possible.

Thank you.

L Nelson : l_n@comcast.net

Da qualche giorno non mi faccio sentire perché ho controllato la situazione: Adesso succede che la VPN rimane attiva però solo per qualche ora poi si spegne e la devo riattivare; Mi sembra che duri più ore di prima, però la devo riattivare sempre 3/4 volte al giorno. Grazie

Autofill stopped working on Android. I try to tick on and off both the boxes for autofill in settings. It has absolutely no effect on how the browser works. When I go to a website I want to log in to, it shows suggested logins at the bottom. I can click on a selected saved user but nothing ever happens, not a single field is filled. When I turn off the autofill triggers in settings suprisingly autofill menu is still displayed on any page. Reinstalling did not work. Please help me. I was enjoying this browser but its a dealbreaker for me. My phone is Xiaomi Mi note pro 10 but I doubt it makes a difference

So on my main firefox account the app crashes after a few mins consistently, on my phone and Tablet.

However I recently made a different account using a different email adress and zero crashes.

Is it likely to be a settings issue?

Asking a Android Pocket app question here, because there doesn't seem to be a category for it. I've recently upgraded from LineageOS 19 to 20, which is based on Android 13. Since then I haven't been able to log into the Pocket app. After entering my login information, it shows a page that shows “logging in” that never goes away. I am able to log into my Firefox account and Pocket website through a browser, it’s just the app that doesn’t work. Anyone else have this type of issue or have suggestions on how to fix it?

This is a problem I've been having on and off for a while now. It seems to only happen on specific web sites, and only in Firefox (I use the Beta browser). On some sites the issue seems intermittent, while on others it's there every time. The issue is this: it seems that my keyboard (SwiftKey) fails to correctly recognize text input fields as such. Some times this leads to text input being doubled, as the autocorrect system fails to remove the direct input to replace it with the corrected word. Typically it means every word is capitalized, as every word is seen by the keyboard as the first word in a field. Some times the keyboard doesn't open at all. Erasing text is often either entirely impossible or extremely slow, as is navigating already input text.

Ive tried clearing both browser and keyboard caches with no change. Visiting the same sites in Chrome has everything work as intended.

I just want to report my experience using your mobile browser. navigating through your browser is very slow. I thought it was just the website I was navigating through but then I started navigating the same website through another browser and had no problems. Then I noticed navigating through other websites with other browsers was easier too. If there is a method to make navigating through your browser faster then let me know. And I'm frustrated that there is no direct contact to support. I am communicating this report through this media because there was no direct way to make this report to support. That is very frustrating to me. Why isn't there a direct line to contact support. Why is contacting Mozilla volunteers the only option for those looking to report issues or looking for real technical support?

after fast forwarding/rewinding with the drag and seek or double tap feature, the video begins to stutter. it seems like "micro pauses" I have to pause the video for 10-15 seconds and resume or refresh the page to solve the issue.

Hey there!

Below is the crash log I pulled from the Android app, which wasn't letting me open a Microsoft Forms link.

Any ideas what's causing the crashes?

Thanks in advance!

85f0a34f-db68-4577-b8a8-3885ca555283 mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Error executing SQL: Integer -2 out of range at index 12

mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Error executing SQL: Integer -2 out of range at index 12 at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:21) at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:1) at mozilla.appservices.places.uniffi.FfiConverter$DefaultImpls.liftFromRustBuffer(places.kt:14) at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.liftFromRustBuffer(places.kt:7) at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:2) at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:1) at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.lift(places.kt:7) at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:3) at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:2) at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:2) at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:1) at mozilla.appservices.places.uniffi.PlacesConnection.applyObservation(places.kt:163) at mozilla.appservices.places.PlacesWriterConnection.noteObservation(PlacesConnection.kt:24) at mozilla.components.browser.storage.sync.PlacesHistoryStorage$recordObservation$2.invokeSuspend(PlacesHistoryStorage.kt:44) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:107) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637) at java.lang.Thread.run(Thread.java:1012) Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@ab9352e, Dispatchers.IO]

Today I was out of the house for a bit, and towards the end of it, I noticed that my phone was really hot. I checked the notifications, and android had given me an alert that my phone had used 7 GB of mobile data (the alarm is set to notify me for anything past 1GB). This was presumably in the space of slightly over an hour - while I wasn't even using the phone actively at all. according to android's "application data usage", all but 52 bytes of that was all foreground usage. But the thing is, I'm confused what even it was using that much data on - I don't think it could have been autoplaying videos, since I think the tab it was open to was something like reddit. I'm wanting to know what could have caused it to use that much data in that short a time without me actively doing things which are that data-intensive. Could it be something to do with the fact I had quite a few tabs open? are background tabs constantly requesting data or something? could it be some kind of virus? I'm honestly not sure, but I'd appreciate feedback so that this doesn't happen again. I'm also unsure if there's any way to generate a diagnostic report of the app, or anything like that, so if there is, please let me know.

Toolbar scrolling is buggy Steps to reproduce:

Open any website. (I opened https://www.androidpolice.com). Scroll down. The toolbar will hide during scrolling down. Which is normal and happening. Now scroll upward from any position of website but toolbar don't shows. Have to scroll top of website to show toolbar. Actual results:

Toolbar doesn't show when Start scrolling upward.

Expected results:

When i start scrolling upward toolbar shows immediately.

Note: logic will be simple. When user start scrolling website down toolbar will hide automatically (which is happening) and when user start scrolling website upward (however user start scrolling from any position of website) toolbar appears automatically. This is happening from day one. Also file bug report in bugzilla but no response. Report No. 1812603

Screen recording attached https://drive.google.com/file/d/1-Fz7roOZciaqKhNlzyI5EdtyGsN7ZkFQ/view