• Solved

YouTube Homepage Stuck Loading

How do I get the YouTube homepage to load more recommended content like it usually does? Right now when I access the homepage a small portion of recommended content is l… (read more)

How do I get the YouTube homepage to load more recommended content like it usually does?

Right now when I access the homepage a small portion of recommended content is loaded followed by a loading icon that doesn't seem to load anything.

Asked by blop202 3 weeks ago

Answered by blop202 3 weeks ago

  • Solved

Language stuck in Japanese

So I've tried everything I've looked through all of the different forms talking about language and changing it on your phone to English and then changing it on settings t… (read more)

So I've tried everything I've looked through all of the different forms talking about language and changing it on your phone to English and then changing it on settings to English that's not working I've deleted the data and the app and read downloaded it and it's still stuck in Japanese nothing I do it's changing it back to English. In the dumbest thing is there is no translate for Japanese on Firefox yet on the mobile app it says it's not supported. So how on Earth am I supposed to change it back to English if I already have the device and the app both set to English?

Asked by mineing.master1212 1 month ago

Answered by mineing.master1212 1 month ago

  • Solved

Bookmarks Sorting

Hi, My bookmarks in Firefox Android are not sorted as they are with my Firefox Linux and Firefox Windows. The problem started about 4 to 8 weeks ago. What needs to happ… (read more)

Hi,

My bookmarks in Firefox Android are not sorted as they are with my Firefox Linux and Firefox Windows. The problem started about 4 to 8 weeks ago.

What needs to happen to have Firefox Android sort my bookmarks the same way as my Firefox Linux and Firefox Windows, please?


Thanks, Stephen

Asked by Stephen H. Dawson 2 months ago

Answered by TyDraniu 1 month ago

  • Solved

trying to add new search engine

I'm trying to add Google chrome or any other search engine in as an additional one. So to add a new search engine you have to title it and then add in its address. I can… (read more)

I'm trying to add Google chrome or any other search engine in as an additional one. So to add a new search engine you have to title it and then add in its address. I cannot figure out how to write this out correctly. Could someone please help. Thank you kindly.

Asked by alreilly13 5 months ago

Answered by alreilly13 5 months ago

  • Solved
  • Archived

Cannot Play Samples from Audible.co.uk on Firefox

Hi. For the past few months I have been unable to play any samples from the Audible website in Firefox on my android phone. When I click the word "Sample" Audible opens u… (read more)

Hi. For the past few months I have been unable to play any samples from the Audible website in Firefox on my android phone. When I click the word "Sample" Audible opens up a new tab with their Web player and I always get an error message that is just a rectangular box with an exclamation mark inside a triangle on the left side of the box. (Screenshot attached.) There are no words inside the box and the only option is to close the tab. Since there is no actual message I'm not sure what the problem is.

Here's a link to the page visible in the screenshot: https://www.audible.co.uk/webplayer?asin=1445081911&contentDeliveryType=Unknown&isSample=true&ref_=a_pd_jpp_cloudplayer_1445081911&overrideLph=false&initialCPLaunch=true

Playing samples used to work fine when you could play them within their web page before Audible changed its system. I seem to be able to play samples on Audible's Web player in Chrome, but would prefer to keep Firefox as my default browser. I have tried deleting all history, cookies and cache; closing and reopening Firefox; turning phone off and starting again after an hour. I've also tried enabling autoplay, but that made no difference. I was thinking that the issue may be with my other settings within Firefox, but I can't tell. Any help you can provide would be great. Let me know if you need more info. Thank you!

(I'm in the UK. I don't know if that makes a difference, but I don't see a UK specific forum. Thanks.)

Asked by roxri09 9 months ago

Answered by jonzn4SUSE 9 months ago

  • Solved
  • Archived

Start at the Top Level

More a Concern or Desire than a question. Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Wind… (read more)

More a Concern or Desire than a question.

Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Windows PCs and Android Cell Phone. Then their OS, versions, etc. All have many differences so establishing these differences in the beginning of questios and explainations are critical to the assumptions going forward in support.

The moz://a Support (most support forums) overlook this vital step before delving down into the myriad of complex and different option settings and discussions. I'm no professional but am confident that instruction details are likely very specific to the different device/OS, versions, Platforms, etc. That said I am very frustrated to the lack of a definite starting point for research as most if not all that information is useless to ones specific needs.

Hope you can take this to Hart and consider adjusting the Top Level Titles and/or providing Option Filters to better guide users to their specific needs.

A little different but related, in the old DOS days the c:\\ path format was a very useful practice to provide an orientation of where you are logically. It even accommodates a backward or higher level logic projection up into the internet or devices. I'm only amateur in the full understanding but am fairly certain of its existence. These no nonsense logical establishments go a long way in understanding & conveying complex theory. STANDARDS.

Thank you. Rod

Asked by rmynatt 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

spammy error messages coming from Firefox

Hi all. I recently tried to access an instrument company's webpage, and Firefox stopped me. I thought it was just doing the "overprotective" thing, since there's been tim… (read more)

Hi all. I recently tried to access an instrument company's webpage, and Firefox stopped me. I thought it was just doing the "overprotective" thing, since there's been times it's done it to perfectly fine sites that i go to all the time. I got a weird notification about it being a porn virus, and closed the window. Ever since, i keep getting these notifications, all of them the same as the first. They're all coming from Firefox, and they're all spammy-- i don't even *have* Norton.

I've scanned with the antivirus app i *do* have, i've cleared Firefox's cache, i've restarted my phone. I'm not sure what else to do, since i've never had this happen before. I've used the desktop version for over 10 years, and never had anything similar to this happen.

Thank you for your help!

Asked by charri111 1 year ago

Answered by zeroknight 1 year ago

  • Solved
  • Archived

Auto fill for login details not working properly

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details. Issue 1. When you visit a website sign in page the "… (read more)

Hi. So for quite a few months I've been experiencing two issues relating to the Firefox auto fill for login details.

Issue 1. When you visit a website sign in page the "Suggested logins" box pops up at the bottom (all normal). But then when you login the box won't go away. I can navigate to somewhere new in same tab or switch to another tab already open and the box won't disappear. To get rid of it I need to open a new tab and go to a new webpage, then I can go back to my already open tab.

Issue 2. The "Suggested logins" auto fill for sign in fields on a webpage won't work. This issue started around the same time as the first and is not on every website but a few including Google Account sign in which I use a lot. I will navigate to a sign in page, the Suggested logins box pops up, I select the login I want, but then it won't fill it in.

I've tried reinstalling the Firefox app, but it didn't work. I've kept using the app despite dealing with this everyday. They may be small bugs but they do get tedious after months of it daily. I was hoping an app update would fix the problem but no update has. So I thought I would share, see if its just me.

Asked by Deltazero 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Force landscape orientation in fullscreen mode

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape… (read more)

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape mode, even with auto-rotation disabled. Now, there seems to be no way for me to enter landscape mode while playing back a video, without enabling auto-rotation (which I otherwise always keep disabled).

I realize that the desired behavior here can be subjective, but at least it would be nice if there is/would be a way of configuring this behavior?

I'm on Android 13 (Oxygen OS 13 on OnePlus Nord 2T), with Firefox version 112.2.0 (release April 24 on the play store).

Asked by johannes38 2 years ago

Answered by Paul 2 years ago

  • Solved
  • Archived

suggestion for features for firefox android

Please add the following features. Once the bookmarks are in a collection, then save the whole collection to bookmarks. When selecting open tabs to save, have the abili… (read more)

Please add the following features.

Once the bookmarks are in a collection, then save the whole collection to bookmarks.

When selecting open tabs to save, have the ability to save to both collections and bookmarks at the same time.

Have the ability to select all open tabs so you don't have to select individual tabs.

Asked by Roderick Holland 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Full-screen video problem

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second a… (read more)

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Asked by raistlinnuitari8 1 year ago

Answered by raistlinnuitari8 1 year ago

  • Solved
  • Archived

No Login Pop-Up Window on Mobile Site

I'm unsure if this is a Firefox Mobile issue (since the site's login pop-up works just fine on my laptop that I also use FF on), or an issue with the website itself, but … (read more)

I'm unsure if this is a Firefox Mobile issue (since the site's login pop-up works just fine on my laptop that I also use FF on), or an issue with the website itself, but I've already emailed the site about it and got no response yet. So, figured I'd try here. Also, I just tried re-enabling Chrome to truly see if this is browser or app related and sadly this works on Chrome's Mobile but not FF's.

On the mobile and desktop version of this site: thingstogetme.com

There's an option to login with Facebook or Apple ID. The Apple ID pop-up works fine, but the Facebook one does not. Again, this is only an issue on Mobile. The Facebook option will turn a darker blue once you tap on it, indicating it's been selected, but nothing will happen. If you tap the page, it'll go back to its regular, un-selected blue.

I've turned off uBlock Origin, switched between mobile and desktop pages, refreshed, nothing works for this problem. Thus this essentially soft-locks me out of this site unless I use my laptop.

Asked by Liv M 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Solved
  • Archived

Firefox no longer works properly on my android phone

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to sear… (read more)

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Asked by marykayc928 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Blank webpages and Sync not working since v114.1.1 update

Hi, Since update to Firefox for Android v114.1.1 I'm unable to: Open any webpage, either by typing the URL or selecting something from bookmarks/homepage. Even the t… (read more)

Hi,

Since update to Firefox for Android v114.1.1 I'm unable to:

  1. Open any webpage, either by typing the URL or selecting something from bookmarks/homepage. Even the tabs which were previously loaded are shown as blank screen
  1. Sync tabs or Access Firefox account. Because I had lots of tabs opened I tried to sync tabs to my desktop Firefox browser using Firefox account, nothing happens when I click on sync

Refer to screenshot attached for build number and other development and release details.

The historic opened tabs are critical for me so I don't have the option to delete the app and install again. Though I tried to clear cache from Android settings but that didn't help either.

About Firefox -> Crashes tab is showing some crash details that is also attached in the post.

Asked by Usman Kamal 1 year ago

Answered by Paul 1 year ago