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  • Archived

Change language of Firefox Accounts emails

When I receive an email from Firefox Accounts (for example when I sign in on a new device), the email is in French instead of English. All other menus and webpages from M… (read more)

When I receive an email from Firefox Accounts (for example when I sign in on a new device), the email is in French instead of English. All other menus and webpages from Mozilla are correctly in English. It's only Accounts emails that have this problem.

There is no language option on the settings page at accounts.firefox.com. My language is set to English on every browser I'm signed in on, and my IP is in an English-speaking region. My email client and devices are set to English as well.

My guess is that a Firefox Accounts setting was changed to French many years ago, and at some point that setting was removed, leaving it stuck in French. Anyone know a way around this?

Asked by sarbs 2 years ago

Last reply by sarbs 2 years ago

  • Archived

Firefox Android Add-on can't be added

I recently downloaded Firefox for Android on my Android 13 device but as I tried opening the menu for the add-on, nothing was found. No supported add-ons were there in th… (read more)

I recently downloaded Firefox for Android on my Android 13 device but as I tried opening the menu for the add-on, nothing was found. No supported add-ons were there in the list. I tried doing so from Mozilla add-on the Web page but that didn't help either. What can I do now?

Asked by TANMOY 2 years ago

Last reply by Paul 1 year ago

  • Archived

Why is video streaming so laggy and choppy using Firefox on Mobile?

Streaming video on websites using Firefox or Firefox Nightly like YouTube, Tubi TV etc on my smartphone running on Android plays in a low, sluggish frame rate that can be… (read more)

Streaming video on websites using Firefox or Firefox Nightly like YouTube, Tubi TV etc on my smartphone running on Android plays in a low, sluggish frame rate that can be hard to watch. When using a chromium powered web browser for media consumption like Kiwi Browser, the same video on the same player from the same website plays perfectly smooth every time.

The only extension I have installed on both the Firefox and Firefox Nightly apps on my phone is UBlock Origin.

Does anybody know of any settings or optimizations I can make that can help smooth out video streaming playback on Firefox?

Asked by TheThingKing 2 years ago

Last reply by Spencer 2 years ago

  • Archived

following laptop instructions to sync and save data on phone

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am sync… (read more)

Firefox on laptop says to seek and save data with food, open Firefox go to menu at shoes sick and save data but there is no option for this. How could I tell if I am synced and how to do it?

Asked by johnapanelli 2 years ago

Last reply by Spanish Eyes 1 year ago

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  • Archived

Some one been signing in on Android 12 I need help

Just got a Email saying some signed in on a android 12? I have a another phone. The android 12 may be my old phone. I changed my password word. Is moz://a real? Email me … (read more)

Just got a Email saying some signed in on a android 12? I have a another phone. The android 12 may be my old phone. I changed my password word. Is moz://a real? Email me back.

Asked by littlekitty1013 2 years ago

Last reply by SAMSUL KAMARULLAH 1 year ago

  • Archived

Firefox Sync is completely missing from Android

The option to "sync and save your data" no longer appears in the main menu, nor under settings. Oddly, I can still send tabs from my laptop to my phone, just not the othe… (read more)

The option to "sync and save your data" no longer appears in the main menu, nor under settings. Oddly, I can still send tabs from my laptop to my phone, just not the other way around. The option to "connect another device" in the share menu uselessly tells me "to send a tab, sign in to Firefox on at least one other device," when I've already done so.

In short, this doesn't appear to work anymore: [to set up Firefox Sync in Firefox for Android]

Asked by Clara 2 years ago

Last reply by sflower1290 1 year ago

  • Solved
  • Archived

Open link in another app disable popup Firefox Nightly for Android

Currently using Firefox Nightly version 111.0a1 for Android now when trying to open a link in another app it always shows a popup to confirm. This was not present in pre… (read more)

Currently using Firefox Nightly version 111.0a1 for Android now when trying to open a link in another app it always shows a popup to confirm.

This was not present in previous releases and I don't know if there is a way to prevent this popup as it makes it uncomfortable. Is there an option I may be missing to disable this feature? If not, could an option like this be introduced?

Thanks and regards

Asked by chetitos 2 years ago

Answered by chetitos 1 year ago

  • Solved
  • Archived

Manage bookmark folders in Firefox for Android

The Bookmarks option cannot be found on the 3-points menu, con trary to the following help topic: https://support.mozilla.org/en-US/kb/manage-bookmark-folders-firefox-an… (read more)

The Bookmarks option cannot be found on the 3-points menu, con trary to the following help topic: https://support.mozilla.org/en-US/kb/manage-bookmark-folders-firefox-android#w_create-a-new-bookmark-folder There are several options like the following three, but Bookmarks is not there: Select tabs, Share all tabs, Tabs settings, etc.

What is this issue, and how can I manage tabs folders, please? How can tabs folders be managed like making a new tabs folder or rename it?

Asked by Straydog 2 years ago

Answered by TyDraniu 2 years ago

  • Archived

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (read more)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 2 years ago

Last reply by Paul 1 year ago

  • Archived

Getting new phone can I backup settings, shortcuts and collections?

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am a… (read more)

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am assuming sync doesn't include app settings, shortcuts I have created on front screen and collecting I have made? Is there any way to back them up see I can move them across? Regards James

Asked by james_uk 2 years ago

Last reply by Paul 2 years ago

  • Archived

YouTube Stuttering

after fast forwarding/rewinding with the drag and seek or double tap feature, the video begins to stutter. it seems like "micro pauses" I have to pause the video for 10-1… (read more)

after fast forwarding/rewinding with the drag and seek or double tap feature, the video begins to stutter. it seems like "micro pauses" I have to pause the video for 10-15 seconds and resume or refresh the page to solve the issue.

Asked by ryannlusk 2 years ago

Last reply by Simonezini1 1 year ago

  • Solved
  • Archived

Autoplay Next Video when minimized

I am using the video background fix addon but whenever i minimize firefox, it will play the current video untill the end and will not autoplay the next one. I have to bri… (read more)

I am using the video background fix addon but whenever i minimize firefox, it will play the current video untill the end and will not autoplay the next one. I have to bring forefox to the screen again and then it starts the video.

On my much older Android device, i am using the same setup and have no problem with autoplaying the next video, even when firefox is minimized. Any suggestions?

Asked by milanik90 1 year ago

Answered by milanik90 1 year ago