Showing questions for topic:

Перестала работать синхронизация

С недавних пор, перестала работать синхронизация на Android 15. При попытке входа в аккаунт, с QR-code или по e-mail висит пустое окно. При переустановке Mozilla ничего н… (read more)

С недавних пор, перестала работать синхронизация на Android 15. При попытке входа в аккаунт, с QR-code или по e-mail висит пустое окно. При переустановке Mozilla ничего не изменилось. Вход в аккаунт не выполнен.

Open

All my collections have disappeared

I just went to look up a recipe in my Recipes collection. There are no collections on my Home page. I checked Moz support and verified they should be there. This is a n… (read more)

I just went to look up a recipe in my Recipes collection. There are no collections on my Home page. I checked Moz support and verified they should be there. This is a new phone and the first time I tried looking for a recipe. I tried to test-save a page to a collection. The dialogue box came up with "Collection 1" in it. Clearly my collections are gone from this install. I just checked my old phone and they're there. It's the same account because the email address is the same and my profile pic is the same. How do I force the collections to re-appear on my home page? Samsung Galaxy, Firefox 155 First image is now Second image is old phone. Btw, I've been Mozilla since the late '90s! Never had an issue like this before.

Open

Synchronisation via my Firefox account isn’t working

Good afternoon. Account synchronisation has stopped working. If I open the browser on my mobile device without using a VPN, the browser says I’m not logged in. However, i… (read more)

Good afternoon.

Account synchronisation has stopped working. If I open the browser on my mobile device without using a VPN, the browser says I’m not logged in. However, if I open the browser via a VPN, everything loads correctly. Could this be because I live in Russia? I’m using the latest version of Firefox from Google Play on my device.

Open 1

Send to Device on mobile not working

Recently, for some reason, my Send to Device on mobile doesn't send the tab to Desktop. I'm running the latest Firefox on PC and mobile (Galaxy S25+ latest Android versio… (read more)

Recently, for some reason, my Send to Device on mobile doesn't send the tab to Desktop. I'm running the latest Firefox on PC and mobile (Galaxy S25+ latest Android version).

I've tried uninstalling/reinstalling mobile, logging out/reconnecting my Firefox account on PC and rebooting but nothing seems to work. I CAN send from PC to mobile device; just not the other way around. Started maybe a month or so ago without warning.

Open 3 40

Send tab to Firefox on Android doesn't work

I am unable to send tabs from my desktop devices to Firefox on my Android device. - All devices are logged into Firefox Sync. - Sending tabs from Android to desktop works… (read more)

I am unable to send tabs from my desktop devices to Firefox on my Android device.

- All devices are logged into Firefox Sync. - Sending tabs from Android to desktop works fine. - Attempting to send a tab from desktop to Android, nothing happens. Have tried with multiple different tabs from multiple desktop devices, it never makes it to my Android device. - Synced tabs works fine. I can see the open tabs on all my devices from all my other devices, and it stays up to date. - Have tried logging out of sync and logging back in. Didn't fix the issue.

Desktop devices are running Firefox v146.0.1 on Windows Android device is running v146.0.1 on Android 16 (Pixel 8 Pro)

Archived 1 688

bookmarks and passwords are gone after deleting the app

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks an… (read more)

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords?

Tried looking through the topics but didn't find an answer

What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

Archived 3 280

FF Android won't even START syncing

FF 152.02 Android 16 Pixel 6 FF has stopped synced. Doesn't respond at all to "Sync now". Already tried: Signing out/in Clearing cache Uninstalling/reinstalling Another… (read more)

FF 152.02 Android 16 Pixel 6

FF has stopped synced. Doesn't respond at all to "Sync now".

Already tried: Signing out/in Clearing cache Uninstalling/reinstalling

Another oddity: when I sign in, I get FOUR "New sign-in" emails.

Ideas, anyone?

Thank you!

Steve

Moderator note: Moved from the Firefox Desktop forum to the Firefox for Android forum.

Open 2 40

Problems syncing between Macbook and Android

Hello, I've always used Firefox, and have had whichever Macbook and Android devices I've had synced for years. I recently got a newer phone, had an issue, returned it and… (read more)

Hello,

I've always used Firefox, and have had whichever Macbook and Android devices I've had synced for years. I recently got a newer phone, had an issue, returned it and got the same model. Since getting the new phone, Firefox not only takes hours to properly sync to be able to even see my Macbook's tabs, but I can't even send myself links from Macbook to my Android phone. Password and bookmark syncing is also spotty. I've tried signing out, made sure these are the only two devices on my account, and I've uninstalled and reinstalled. It's been this way through many updates for both my device and Firefox. I use both devices interchangeablely and it's critical enough to me that I may switch to a different browser. Any help would be appreciated.

Open 30

How do I collect data from a signed-out device?

I accidentally signed out of my Mozilla account on my previous device.Now, after signing in to my account on my new device, the data from my previous device is not coming… (read more)

I accidentally signed out of my Mozilla account on my previous device.Now, after signing in to my account on my new device, the data from my previous device is not coming through.How do I collect data from a previous device? Please help.

Open 10

Android device won't sync.

No matter what I do, sometimes, Firefox on my phone won't sync and it's driving me crazy to be honest. I don't know why it happens, it has no fixed schedule and it seems … (read more)

No matter what I do, sometimes, Firefox on my phone won't sync and it's driving me crazy to be honest. I don't know why it happens, it has no fixed schedule and it seems to go away on it's own in a seemingly random amount of time. In this instance, as I'm writing this I've been trying to sync with my PC for over an hour and it simply refuses to sync. I've tried restarting, force stoping , clearing cache.. Nothing. In the past I even tried reinstalling and for it to sync it took a while. I'm lost with this bug and it's been happening for a while now, I was hoping for a fix but so far it seems it hasn't come.

Please let me know if additional information is needed.

Solved 5 10

Remotely closed tabc not syncing

Closing remote tab on smartphone closes immediately this tab on desktop. But opposite way stopped to work since some update: Remote tab closed on desktop still appear on … (read more)

Closing remote tab on smartphone closes immediately this tab on desktop. But opposite way stopped to work since some update: Remote tab closed on desktop still appear on smartphone. Not any action, notification on smartphone as it used to be. Fresh install Firefox for Android, updated Firefox on PC (Windows11).

Solved 1

Book marks between android and Web not visible on same profile

I have now tried every fix available that I have found online and none of them match what I am experiencing. If I am browsing on my phone and want to save it as a book ma… (read more)

I have now tried every fix available that I have found online and none of them match what I am experiencing. If I am browsing on my phone and want to save it as a book mark i am unable to choose where to save it under my bookmarks. It just says save to bookmarks. Now i try and find that bookmark on my laptop but to no avail. The Mozilla bookmarks are terrible and unfortunately to say here EDGE kicks Mozillas butt. Both Laptop and Phone are on my only profile. I then also found that the search history is limited and wont show all history. Tried all fixes on web. Not one works. May have to revert to EDGE.

Open 1 20

Can't sync tabs to my new phone

I've recently upgraded from an a34 to an a56, both phones running the same build of Firefox, both signed into my account however the old phone can see the tabs of my lapt… (read more)

I've recently upgraded from an a34 to an a56, both phones running the same build of Firefox, both signed into my account however the old phone can see the tabs of my laptop and the new phone, the new phone can't see anything. I'd like to be able to port the tabs over ideally.

Also of note is the tab view is totally different between the two phones in layout too.

I'm at a loss as to how I can painlessly move over the tabs.

Solved Archived 1 190