Showing questions tagged: Show all questions
  • Solved
  • Archived

Full-screen video problem

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second a… (read more)

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Asked by raistlinnuitari8 8 months ago

Answered by raistlinnuitari8 8 months ago

  • Solved
  • Archived

[Firefox Android] Firefox freezes when I select an image on the main page of a Google search

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and th… (read more)

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and the image will load or I have to close & reopen the app and switch to the Images tab. This is on the main Google search page. Images selected in the Google Images tab work as expected.

Asked by popo 9 months ago

Answered by popo 9 months ago

  • Archived

truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (read more)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 9 months ago

Last reply by Garrett24 8 months ago

  • Archived

Unable to switch off Google Safe Search

Over the last 3 days, I've been unable to turn off the safe search option using Google as the search engine. I get a message saying Safe search is locked. This applies … (read more)

Over the last 3 days, I've been unable to turn off the safe search option using Google as the search engine.

I get a message saying Safe search is locked.

This applies whether I'm signed in to Google or not, but doesn't occur in the chrome app for android.

I tried clearing cache, cookies & data etc to no avail.

So I completely uninstalled and reinstalled Firefox yesterday which worked fine, however I've noticed the locked safe search filter is back on today.

Any thoughts?

Asked by robinta1967 9 months ago

Last reply by robinta1967 9 months ago

  • Archived

on Android importing Chrome bookmarks to Firefox

Apparently Firefox mobile is different than desktop. On an Android phone I want to import my chromebookmarks into Firefox? I could not find an article on how to do it but… (read more)

Apparently Firefox mobile is different than desktop. On an Android phone I want to import my chromebookmarks into Firefox? I could not find an article on how to do it but yet found other people struggling and asking the same question.

Asked by mewaters68137 8 months ago

Last reply by Paul 8 months ago

  • Solved
  • Archived

Firefox crashes Android system and System UI processes after every image download

Firefox crashes Android system and System UI processes after every image download. It happens after every image download finishes. Firefox version in screenshots. … (read more)

Firefox crashes Android system and System UI processes after every image download.

It happens after every image download finishes.

Firefox version in screenshots.

Asked by ssssaaaa 7 months ago

Answered by Paul 6 months ago

  • Archived

Firefox doesn't display text correctly

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it … (read more)

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it to show up.

I'm using the android mobile version.

I've tried: Clearing the cache Uninstalling/reinstalling Firefox Deleting all add ons Restarting my device Changing font display sizes in Firefox and on my device

It's only Firefox, pages display properly when I try using a different browser. This has been an ongoing problem but its suddenly effecting huge chunks of text on all websites where previously it would only block a word or two on some websites.

(It was even effecting text while trying to type this ticket which is super annoying. )

Asked by thespicydiamond 9 months ago

Last reply by orange_cat 9 months ago

  • Solved
  • Archived

videos freezing on any site

Hi. Around the last few days of July the videos on Youtube started freezing like when they stop playing to load, except it never stops loading and continue the video. Whe… (read more)

Hi. Around the last few days of July the videos on Youtube started freezing like when they stop playing to load, except it never stops loading and continue the video. When I skip ahead it plays for a few seconds and then stops again. I tried playing videos on other sites, and the same thing happens. The Youtube app works perfectly, and so does the Netflix app and the Chrome app - so I know it's a problem particular to the Firefox app. I removed most of my add-ons to test and it didn't help (the only ones I didn't remove are the uBlock Origin and the Search by Image ones). Also tried uninstalling and installing the app again, but no dice. Any idea how I can fix that?

Asked by Debellatis 8 months ago

Answered by Debellatis 8 months ago

  • Archived

Fonts in graphics suddenly small

The text size in Worldle all of a sudden got very small. Same thing happened for two other word games I play. The problem doesn't happen in chrome. Did Firefox change the… (read more)

The text size in Worldle all of a sudden got very small. Same thing happened for two other word games I play. The problem doesn't happen in chrome. Did Firefox change the code? I've tried to enlarge the font but it doesn't help with the font inside the games' graphics. Appreciate any advice!

Asked by deborah.matties 9 months ago

Last reply by Paul 8 months ago

  • Archived

Let me choose my Homepage

Why does Firefox purposely choose to alienate their Android users by not allowing them to choose their own home screen. The Firefox web browser on Windows does. As much … (read more)

Why does Firefox purposely choose to alienate their Android users by not allowing them to choose their own home screen. The Firefox web browser on Windows does.

As much as I distrust Google as a company and avoid using their products (as much as convenietly possible), I am very comfortable using their search engine and comfortable seeing a Google homepage with the Google search bar.

Firefox doesn't even give me the courtesy to: 1) know or understand which search engine I am using when I am on the "forced" Firefox homepage, or 2) set my own homepage. Therefore, I have to ensure the cursor is in the "search/web address" bar, start typing "google", and hit enter in order to get to the familiar Google homepage of which I am comfortable. I hate that Firefox forces me to do that!

Otherwise, I like using the Firefox browser as an alternative to Google. Nonetheless, it's your company and you can do what you like, but as soon as I come across an alternative browser that allows me to adjust it's settings to my preferences, it's adios MFr's to Firefox.

FYI, I would LOVE to meet the decision maker at Mozilla that OK'd this change and listen to him/her/they hem, haw and double-speak through their ridiculous justification. Another thing, while I'm at it.... Exactly, when did it become a better idea for companies (challenging the industry leader) to alienate their users?

Asked by dfitzgerald2002 8 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

How to increase just font size?

I increased the font size in Firefox to 145%. It increased only the font size, but not other things until the latest update. The first image shows what the webpage looks … (read more)

I increased the font size in Firefox to 145%. It increased only the font size, but not other things until the latest update. The first image shows what the webpage looks like with 145% font size, where everything is larger in this version. The second image with the increment of just font size in previous version. How to increase just font size but not other things? Any help would be appreciated.

Asked by orange_cat 9 months ago

Last reply by orange_cat 9 months ago

  • Archived

Google search page freezing.

While searching for something in Google, and when I'm tapping on the suggested images with the search results, the page is freezing. That's happening everytime when searc… (read more)

While searching for something in Google, and when I'm tapping on the suggested images with the search results, the page is freezing. That's happening everytime when searching something in Google. Note: I'm using the Google search fixer add-on.

Asked by Ratnodip Saha 9 months ago

Last reply by Catalin 9 months ago

  • Archived

Invisible Text in Android App

When using the mobile app on Android, on almost every website there are large blocks of text which I can't see unless I highlight them. In some cases, only the top or bot… (read more)

When using the mobile app on Android, on almost every website there are large blocks of text which I can't see unless I highlight them. In some cases, only the top or bottom half of a line is visible. Zooming in or out in a page randomly changes which lines are hidden, but there are almost always at least one big missing block in view. I have seen a few other posts mentioning problems like this, but because they were all for desktop apps, none of the recommended solutions are possible for me. Disabling add-ons has not had any effect. I've attached two screenshots of this page right now to show what this looks like.

Asked by schuylerkogan 9 months ago

Last reply by schuylerkogan 9 months ago

  • Archived

update will preserve the original review and show the new updated review above it, which will help consumers understand why the review was updated. Editing a review will overwrite the original review and should be used primarily for correcting mistakes.

How can I update or edit my reviews? Users may update or edit their reviews by visiting their profile page and clicking on the "Write update" or "Edit review" link under… (read more)

How can I update or edit my reviews?

Users may update or edit their reviews by visiting their profile page and clicking on the "Write update" or "Edit review" link underneath their review. Writing an update will preserve the original review and show the new updated review above it, which will help consumers understand why the review was updated. Editing a review will overwrite the original review and should be used primarily for correcting mistakes.

Asked by shahariya 9 months ago

Last reply by Paul 9 months ago

  • Archived

Bookmarks from desktop Firefox won't sync to mobile firefox

Both are logged into the same email, I have bookmark syncing on for both the phone and laptop, I've tried logging in and out, but none of the bookmarks I made on computer… (read more)

Both are logged into the same email, I have bookmark syncing on for both the phone and laptop, I've tried logging in and out, but none of the bookmarks I made on computer show up on the mobile browser.

Asked by Charlie 9 months ago

Last reply by Paul 9 months ago

  • Archived

Homepage Themes Secret Menu

Idk if this it's common knowledge or not, but I couldn't find anything anywhere about this! I accidentally opened a menu that let me change the background of my homepage … (read more)

Idk if this it's common knowledge or not, but I couldn't find anything anywhere about this! I accidentally opened a menu that let me change the background of my homepage on Firefox Nightly (Android)

I was just tapping around and a drawer poped up with a bunch of options including some limited edition ones at the bottom

I didn't think to screenshot the drawer but I did pick one I liked the looks of from the preview. I'll include a screenshot of the default homepage grey and the purple gradient I got through the theme drawer

The only other thing I remember is something about "add a splash of color" (it was spelt the American way specifically I remember)

Does anyone know how I can get this menu back? I want to try the different themes and theme my main Firefox app too

Asked by VioletStorm 9 months ago

Last reply by TyDraniu 9 months ago

  • Archived

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (read more)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 9 months ago

Last reply by Paul 9 months ago