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why don't you allow me to sync using my acount

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the… (read more)

Why don't you allow me to sync by logging in, I log in, you gave me the second authentication (wooow security) to my mail, I copy and paste it and you proceed back to the login page saying incorrect password. great job at forcing to qr code, congratulations.

Asked by Movahhed Sadeghi 12 hours ago

Last reply by Denys 2 hours ago

  • Solved

"Firefox Power User from India - Moved 18 people to Firefox!"

"Hello Mozilla Team! I am Piyush. I use Firefox for 8 hours daily on my Zorin OS PC and Android. I have personally helped 18 people switch from Chrome to Firefox! I have … (read more)

"Hello Mozilla Team! I am Piyush. I use Firefox for 8 hours daily on my Zorin OS PC and Android. I have personally helped 18 people switch from Chrome to Firefox! I have set up 'Strict Tracking Protection' and 'Max DNS Protection' for all of them. I love how secure it is and I'm sharing my technical data to help you improve. Keep up the great work!"

Asked by senr24334 2 days ago

Answered by Paul 1 day ago

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Firefox Account

Hallo, bitte meine Emailadresse [email 1 removed]@pcpm.ch löschen und gegen [email 2 removed]@gmail.com ersetzen. [email 1 removed]@pcpm.ch gibt es nicht mehr und kann ni… (read more)

Hallo, bitte meine Emailadresse [email 1 removed]@pcpm.ch löschen und gegen [email 2 removed]@gmail.com ersetzen. [email 1 removed]@pcpm.ch gibt es nicht mehr und kann nicht drauf zugegriffen werden. Antworten bitte an die neue Emailadresse senden. Danke

Asked by p.louis98 5 days ago

Last reply by Denys 2 days ago

  • Solved

can't change app icon (android)

hey, have a little issue: it seems i'm not able to change the app icon (android). i've followed the instructions found in https://support.mozilla.org/es/kb/customize-app-… (read more)

hey, have a little issue: it seems i'm not able to change the app icon (android). i've followed the instructions found in https://support.mozilla.org/es/kb/customize-app-icon-firefox-android ; updated the app at the store, rebooted my device and finally (the problem persisted) uninstalled and installed again Firefox app. still nothing, the option does not appear. i'm adding an scrrenshot. very thank you.

Asked by sakura 3 months ago

Answered by Paul 3 months ago

  • Solved

UI Issue in Ukrainian Localization: "Quit" and "Reload" buttons are too close

Hi, I would like to report a UI/UX issue specifically in the Ukrainian localization of Firefox on Android. In the menu, the "Reload" (Оновити) and "Quit" (Вийти з Firefox… (read more)

Hi, I would like to report a UI/UX issue specifically in the Ukrainian localization of Firefox on Android. In the menu, the "Reload" (Оновити) and "Quit" (Вийти з Firefox) options are positioned so closely that it’s very easy to misclick. I constantly find myself clicking "Quit" by mistake when I only intend to refresh the page. ​This is a huge issue for me because it instantly closes all my active tabs and interrupts my work. It feels like a "UI trap" specifically in the Ukrainian version. ​I would be very grateful if you could fix this issue.

Asked by dima.sedykh 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Firefox VPN

Madam/Sir Please let me know if Firefox VPN is now made available for installation for Indian subscribers. I am aware that Firefox may not have a server in India,as pe… (read more)

Madam/Sir

Please let me know if Firefox VPN is now made available for installation for Indian subscribers.

I am aware that Firefox may not have a server in India,as per our laws.

            Thanking You,
               Viraj

Asked by dandoo 3 months ago

Answered by dandoo 3 months ago

  • Solved

if I have to turn off AI again I'm out of here

Here's the thing, Firefox isn't preinstalled on any PC or Mac or iOS or Android. This is a userbase that already went out of our way to pivot from the default ecosystem t… (read more)

Here's the thing, Firefox isn't preinstalled on any PC or Mac or iOS or Android. This is a userbase that already went out of our way to pivot from the default ecosystem to come to Firefox.

So if you keep pushing this "AI" on folks, they have already proven their ability and readiness to leave.

I've been with Firefox since the big Quantum refresh. I already know what other browsers I can migrate to. And I'm a hobbyist writer who has been one of the many victims of AI companies scraping my work for their models.

Reverse course on this AI push, or not only will I leave but everyone I chat with, every computer in my department at work, we're all out.

Asked by Arc 1 month ago

Answered by Kiki 2 weeks ago

  • Solved

Videos won't play

Hello. For about a month or 2 videos on my mobile browser won't play with sound and sometimes they play without sound. The same situation I have with Brave browser. I tri… (read more)

Hello. For about a month or 2 videos on my mobile browser won't play with sound and sometimes they play without sound. The same situation I have with Brave browser. I tried Vanadium and IronFox and it works fine there. I really don't know what's wrong and how to fix it.

Asked by raven 2 months ago

Answered by raven 3 weeks ago

  • Solved

ولم أعد أستخدم شريحة انقطع مني SIM وانا اعرف كلمه السر حق حسابي والهاتف المحمول اللذين تم تسجيل الدخول إلى الحساب انحرق

ولم أعد أستخدم شريحة انقطع مني SIM وانا اعرف كلمه السر حق حسابي والهاتف المحمول اللذي

تم تسجيل الدخول إلى الحساب انحرق

Asked by محمد بخش 3 weeks ago

Answered by Paul 3 weeks ago

  • Solved

Collections on Mobile

For some reason after an update I lost the ability to access my collections. I can add new pages to my collection but have no way to access them. The option to add it to … (read more)

For some reason after an update I lost the ability to access my collections. I can add new pages to my collection but have no way to access them. The option to add it to my homepage is now gone.

Asked by SamuraiLee 1 month ago

Answered by TyDraniu 1 month ago