How can I become an effective Mozilla Support volunteer as a beginner?

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Inc… (read more)

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

Open 1
Firefox for Android Privacy and security
wxie replied 21 minutes ago

transfer settings on mobile

Sync does not transfer settings; preferences, extensions, etc. on mobile and there does not seem to be a way to do so at all. Terrible user experience setting up a new ph… (read more)

Sync does not transfer settings; preferences, extensions, etc. on mobile and there does not seem to be a way to do so at all. Terrible user experience setting up a new phone with Firefox.

Open 1
Firefox for Android Sync failure
wxie replied 25 minutes ago

Why is YouTube video playback choppy in Firefox for Android, and what settings can I change to fix it?

Please provide a clear, step-by-step troubleshooting solution specifically for Firefox for Android. Explain the possible causes of choppy YouTube playback and show me whi… (read more)

Please provide a clear, step-by-step troubleshooting solution specifically for Firefox for Android. Explain the possible causes of choppy YouTube playback and show me which Firefox settings to check or change, including hardware acceleration, extensions, video quality, cache, and performance settings. Please explain what to do at each step and how to test whether the problem has been fixed.

Open 1
Firefox for Android App responsiveness
Paul replied 13 hours ago

I didn't remember my email for Mozilla. usually it's; [email address], or [email address], or [email address]

I usually save the information in my contacts address account. I don't want to keep a passkey, password, or pattern - all the time. I'm a senior and don't go out much ex… (read more)

I usually save the information in my contacts address account. I don't want to keep a passkey, password, or pattern - all the time. I'm a senior and don't go out much except to grocery store 3 times a week or a doctor visit.

Open 1
Firefox for Android Sign in
Paul replied 1 day ago

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خاموش کنم؟

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خا… (read more)

سلام وقت بخیر آیا موزیلا فایرفاکس حساب کاربری و ایمیل مخصوص به خود را دارد؟و اینکه آیا هوش مصنوعی دارد؟و سوال آخر الان که من وی پی ان را آن کردم وی پی ان اصلی گوشیم را خاموش کنم؟

Open 1
Firefox for Android Accounts
Denys replied 1 day ago

Galaxy S20 FE: Firefox YouTube Picture-in-Picture Mode help.

I am having trouble with the Firefox website YouTube.com, which has a notable bug where the YouTube video does not fill the screen properly as shown, and the Picture-in-P… (read more)

I am having trouble with the Firefox website YouTube.com, which has a notable bug where the YouTube video does not fill the screen properly as shown, and the Picture-in-Picture Mode is unable to show any videos properly in the small screen display. What can I do to manage this issue?

Open 1 3
Firefox for Android PiP
TyDraniu replied 1 day ago