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  • Archived

I didn’t get any of my recovery codes, what can I do now?

I lost the list of recovery codes before I could write any down. I clicked on the first key, can’t recall now what it was or what I was even thinking…I should’ve snapped … (read more)

I lost the list of recovery codes before I could write any down. I clicked on the first key, can’t recall now what it was or what I was even thinking…I should’ve snapped a pic! They’re all gone. What can I do? Thanks for your efforts.

Asked by Maire 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox on iOS sync is not working

Neither using the QR code option or the email option work. Both result in a white screen. By using the iPhone's camera to scan the QR code (instead of using Firefox) I c… (read more)

Neither using the QR code option or the email option work. Both result in a white screen.

By using the iPhone's camera to scan the QR code (instead of using Firefox) I can see that the QR code is point to https://mzl.la/MYCODE. This URL in turn is redirecting to https://app.adjust.com/somecode?campaign=firefox-desktop&adgroup=firefoxview&creative=CODE-123. Opening this URL in Safari gives me a white page with a "Download App" button to download Firefox (which I already have installed).

My Firefox account has the setting "Allow ⁨Firefox Accounts⁩ to send technical and interaction data to ⁨Mozilla⁩." set to off. So probably none of this tracking should occur.

In any case, I went to Firefox settings and turned on "Allow Cross-Website Tracking". I also went to Safari settings and turned off "Prevent Cross-Site Tracking", "Privacy Preserving Ad Measurement" and turned "Content Blockers".

Then I tried syncing again. The result was the same white page as before.

Asked by guilherme.rdems 1 year ago

Last reply by guilherme.rdems 1 year ago

  • Archived

Account

My account was breech again please review my activity I can be from Elisabeth Arevalo. If you need additional information please reach out. I understand her new bff has s… (read more)

My account was breech again please review my activity I can be from Elisabeth Arevalo. If you need additional information please reach out. I understand her new bff has software connection. Please review so I can use the browser with confidence

Asked by ninerfan24 1 year ago

Last reply by Paul 1 year ago

  • Archived

Change my email address in my account

I lost access to my Firefox log in email. I need to change my log in and the primary address. It asks me to go to my list email to get verification before I can add the n… (read more)

I lost access to my Firefox log in email. I need to change my log in and the primary address. It asks me to go to my list email to get verification before I can add the new email. I need another way to receive a verification. Do I start over completely with a new Firefox account?

Asked by cashtonchina 1 year ago

Last reply by Paul 1 year ago

  • Archived

There's no suggested logins button or autofill option

Hello all, Am I missing something? I've been using firefox for more than a decade on my smart phones, but I just switched to an iPhone and I can't seem to find a way to … (read more)

Hello all, Am I missing something? I've been using firefox for more than a decade on my smart phones, but I just switched to an iPhone and I can't seem to find a way to get my logins and passwords to autofill within the browser. am I stuck doing it manually or am I going to have to switch to safari? any help is appreciated!

Asked by Recklessventure 1 year ago

Last reply by James K 1 year ago

  • Archived

Syncing does not work?

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So … (read more)

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

Asked by rdsreloaded 1 year ago

Last reply by Paul 1 year ago

  • Archived

bad request

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync… (read more)

I'm getting bad request error messages when I try to sign into Firefox on my iphone. I would like to sync my iphone browser to my Macbook. Right now I'm not able to sync bookmarks or any customization.

Asked by Evelyn 1 year ago

Last reply by Paul 1 year ago

  • Archived

I cannot sign in without reset

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset? … (read more)

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset?

Thanks.

Asked by WestofYouLB 7 months ago

Last reply by Paul 6 months ago