Showing questions tagged: Show all questions

Default Zoom at Launch or new Tab?

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer t… (read more)

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer to see more content, thus a lower zoom such as 90% or 75%, which I can always adjust after the fact.

IOS

Asked by David's World 5 months ago

Last reply by Kiki 4 months ago

  • Locked

Security Breach and Continuous Issues on iOS Device

Dear Firefox Support Team, I hope this message finds you well. My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Fir… (read more)

Dear Firefox Support Team,

I hope this message finds you well.

My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firefox on my iPhone 13 Pro Max. I am a delivery driver working for Deliveroo, and my device is being targeted through remote hacking methods. I suspect that some malicious actors are using apps I’m not aware of to interfere with my internet, GPS location, and even stop delivery tasks that the company sends to my phone. This has significantly affected both my work and personal life.

Despite installing multiple security applications including McAfee (Reference No: 03203372) and Bitdefender (Reference No: 1010231778), my browsing remains unsecure, and settings keep getting changed or disabled without my consent. I believe attackers are also bypassing or disabling Firefox protections on my phone.

I kindly request Firefox’s security team to investigate this matter seriously. If possible, please help me: 1. Lock down or secure my Firefox browser fully. 2. Review any unusual activity linked to my device/browser. 3. Suggest any specific configuration settings that can protect me against remote access or phishing.

Here are my associated emails: Mod's note: PII removed

          • @gmail.com
          • @icloud.com

Thank you for your attention and assistance in this urgent matter.

Sincerely, Mohammad Kamal Borojerde

Asked by Mohammad k 5 months ago

Last reply by Kiki 5 months ago

  • Solved

Firefox deactivates and data not saved – Possible phishing or security risk”

Dear Mozilla Support, I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and … (read more)

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed

Asked by Mohammad k 5 months ago

Answered by Mohammad k 5 months ago

Google search bar keeps redirecting to Google app.

Looking to disable Google iOS app from opening when I use the search/address bar at the top of the Firefox iOS browser. I like having the app for using photo search, but… (read more)

Looking to disable Google iOS app from opening when I use the search/address bar at the top of the Firefox iOS browser. I like having the app for using photo search, but other than that, I prefer searching in the browser window. If this is not possible to disable, can it be built in to future Firefox updates? Thank you.

Asked by adhall21 5 months ago

Last reply by adhall21 5 months ago

  • Archived

The new video player is buggy, previously the ios own video player worked perfectly, why change it?

The new video player is buggy, previously the ios own video player worked perfectly, why change it? Now I can't even put the video in horizontal and also it has a very b… (read more)

The new video player is buggy, previously the ios own video player worked perfectly, why change it?

Now I can't even put the video in horizontal and also it has a very bad interface

Previously Firefox just used ios-own video player.

Will you come back to the ios video player? tomorrow I found out you changed it and I'm sad.

When will you return to the previous one?

Asked by michele.peraro 6 months ago

Last reply by david.hale16@btinternet.com 6 months ago

  • Archived

Unable to unable private browsing on Firefox for iOS

"Hello, I am trying to enable Private Browsing on my Firefox app for iOS, but I cannot find the option in the settings. I have tried restarting the app and checking under… (read more)

"Hello, I am trying to enable Private Browsing on my Firefox app for iOS, but I cannot find the option in the settings. I have tried restarting the app and checking under the 'Settings' tab, but it is still not showing. Could you please guide me on how to enable this feature on my device? I am using the latest version of Firefox for iOS (Version 137.0), and I am on iOS version 16. Please let me know if there's something I am missing or a specific setting I need to adjust."

Asked by ahmedmoveon 7 months ago

Last reply by Paul 7 months ago

  • Archived

Feedback

Just wanted to give feedback back hopefully the devs will take my comments with a grain of salt. I love fire fox desktop but on my iPhone chrome has better features with … (read more)

Just wanted to give feedback back hopefully the devs will take my comments with a grain of salt. I love fire fox desktop but on my iPhone chrome has better features with its app. If the UI can become smooth and streamlined similar to chromes mobile app it, then it would help alot to keep me on fire fox’s mobile app .I am trying to fully transfer to fire fox but the app holds it back. I think you could innovate from chromes idea. As a whole, Fire Fox has a group of users who it trust for privacy and being a trusted word of mouth company.

Best regards,

Roman Mayer

Asked by Roman Mayer 9 months ago

Last reply by James (doing minimal support) 9 months ago