• Solved
  • Archived

Why will it not load over LTE

Just downloaded the iOS app for Firefox. The UI is just amazing but the one thing that gets me is that it will not load if my phone is not connected to Wi-Fi or a hotspot… (read more)

Just downloaded the iOS app for Firefox. The UI is just amazing but the one thing that gets me is that it will not load if my phone is not connected to Wi-Fi or a hotspot. If it is on 3G or LTE it will not load anything at all. Just wanted to know what is the go around for that.

Thank you!!!!! Keep up the bad-ass work!

Asked by Ego 6 years ago

Answered by Roland Tanglao 6 years ago

  • Solved
  • Locked
  • Archived

WIFI (Pem) Certificate import failed

Hello, I'm trying to connect to the university Wifi network (in Europe is eduroam) and when I select import the pem certificate file I get an error saying that the import… (read more)

Hello, I'm trying to connect to the university Wifi network (in Europe is eduroam) and when I select import the pem certificate file I get an error saying that the import failed and that is probably due to a damaged certificate file. This can't be the case because I am using the same file in my laptop and used to use it in one android phone when I had one.

Any suggestion will be welcomed!! Thanks in advance, Jose.

Asked by Jose 6 years ago

Answered by Roland Tanglao 6 years ago

  • Solved
  • Archived

I am on firefox, I think to back up pinterest yet no boards show up?

I have been on firefox before and hopefully renewed my subscription. I use it for keeping copies of my Pinterest boards. When I go on my Pinterest site and look at the b… (read more)

I have been on firefox before and hopefully renewed my subscription. I use it for keeping copies of my Pinterest boards. When I go on my Pinterest site and look at the boards, after updating them, the boards are not there! I am not sure if I am on Firefox or not?!

Asked by schooner 5 years ago

Answered by Roland Tanglao 5 years ago

  • Solved
  • Archived

Syncing doesn't work between windows laptop and iOS.

I just downloaded firefox for iOS and logged into my firefox account. I did the same on my windows 10 laptop and synced them both. No history appeared. It says that I don… (read more)

I just downloaded firefox for iOS and logged into my firefox account. I did the same on my windows 10 laptop and synced them both. No history appeared. It says that I don't have any devices connected to this Firefox account available to sync. What's wrong?

Asked by angel7090695001 5 years ago

Answered by guigs 5 years ago

  • Solved
  • Archived

Firefox is using excessive battery charge via "Background App Refresh"--despite that setting being turned OFF.

I have Background App Refresh disabled system-wide. Yet, the Firefox app managed to get a whopping 8.6 hours of Background App Refresh activity... and eat up a significan… (read more)

I have Background App Refresh disabled system-wide. Yet, the Firefox app managed to get a whopping 8.6 hours of Background App Refresh activity... and eat up a significant chunk of my battery charge in the process. It even used more battery than the Safari app, even though I barely used the Firefox app. Firefox is NOT respecting (and iOS is obviously not correctly enforcing) the Background App Refresh setting.

The Firefox app earned a swift deletion from my iPhone. I may give it a second chance in the future, when Apple and Mozilla have gotten a chance to resolve this Background App Refresh issue.

Attached are two screenshots. The first is my Background App Refresh screen, which shows I have Background App Refresh disabled in its entirety, and the second, my main Battery screen, which shows the excessive amount of battery charge used by Firefox's "Background App Refresh." This is a glaring breach in battery protocol by the Firefox app... and disappointingly, iOS allowed it to happen.

Asked by Rafagon 5 years ago

Answered by Rafagon 5 years ago

  • Locked
  • Archived

Issue iOS update:why firefox browser-supported site www.goenkaweb.com :1st link:University not opening on firefox for iOS?but on firefox for android & windows?

Sir/ Mam, 1. Please tell me that how does everything on my college website works only on firefox and does not work on any other general browser?www.goenkaweb.com  : GD … (read more)

Sir/ Mam,

1. Please tell me that how does everything on my college website works only on firefox and does not work on any other general browser?www.goenkaweb.com  : GD Goenka University - 1st Link. ... the link in short ( http://182.71.2.52:8084/university/ )

2. This website link works on the firefox for Windows and works on the firefox for Android properly. On downloading your app from the App store in iOS, when I open my above mentioned website, it shows an unexpected message of refusal saying that this website ERP link only works on Mozilla Firefox and that this browser (Mozilla Firefox) is an unsupported browser - sending you a snapshot.

3. Please check on your other firefox browsers whether this website works on any of them - New Zealand, Australia, Austria, Canada - so that I can download it from that country's app store.

4. Will you or can you launch an update of your firefox browser for ANY of the above country App stores' in which my above mentioned website link works, soon?

5.Please tell me whether do you or will you have a Seamonkey browser for android or iOS or any other mobile OS.

Again, Please tell me the exact date when you will launch firefox update on iOS for iPhones as soon as possible.

This is very important for me and very urgent for me.

Please reply numberwise.

Please reply with 5 answers numberwise for the above 5 questions respectively.

Thanking you in advance,

Awaiting your earnest and generous reply,

Sincerely, Personal information removed to protect privacy on a public forum. Thread was also locked as a duplicate.

Asked by aman.puri 5 years ago

Last reply by jscher2000 5 years ago

  • Solved
  • Archived

A box popped up saying that Firefox on my iPad is in danger of virus attack and need to call an 800 number. Is this from you and I should call? If not, . . .

A box popped up on Firefox when I tried to get on the Internet, and that I need to call an 800 number to get this correct. Is this from Firefox and I can trust it? If not… (read more)

A box popped up on Firefox when I tried to get on the Internet, and that I need to call an 800 number to get this correct. Is this from Firefox and I can trust it? If not, how do I get rid of this box. The only answer on it is "okay" but even when I click it, the box will not go away.

Asked by Rockywisd 5 years ago

Answered by cor-el 5 years ago

  • Solved
  • Archived

Missing "private browsing" button on tabs page- there is no "incognito" button on the left of "+" button. iPhone 5, iOS 8.4, Firefox 1.2 (1206).

Hello, I have this issue since Firefox 1.1 for iOS. I updated to 1.2 (1206) but the problem persists. When I tap the "tabs count" button on top-right corner, tabs preview… (read more)

Hello, I have this issue since Firefox 1.1 for iOS. I updated to 1.2 (1206) but the problem persists. When I tap the "tabs count" button on top-right corner, tabs preview screen appears with "+" button on top-right corner but THERE IS NO "incognito" button on its left (it is just black empty area, do you need a screenshot?). Is this a bug or private browsing is not available yet for iOS? If private browsing functionality is implemented, how can I activate it? Thanks in advance! I hope Firefox will become my favorite browser on iOS too! Keep up the good work!

EDIT:Typo.

Asked by spas123 5 years ago

Answered by philipp 5 years ago

  • Solved
  • Archived

Bookmarks in iOS

I was delighted to discover that Firefox was available for my iOS device. Sadly, the poor implementation of bookmarks renders the app useless for me. I have an long list… (read more)

I was delighted to discover that Firefox was available for my iOS device.

Sadly, the poor implementation of bookmarks renders the app useless for me. I have an long list of frequently accessed sites, and these are organized into bookmark folders. On iOS, I discovered that the sync bookmarks are dropped into a folder labelled "Desktop Bookmarks". Then one has to navigate into the subfolder "Bookmarks Toolbar" and then finally to the site that you want to open. A total of seven clicks is required to open a bookmarked page in a new Firefox window!!!

Bookmarks should have been implemented in the 'awesome' screen. The app today is not something that I can use

Asked by nwilson_opentext 5 years ago

Answered by jscher2000 5 years ago

  • Solved
  • Archived

I am trying to add an extension on Firefox for iOS, but there's this bar saying "you need Firefox to install add-ons. How can this be fixed?

I tried to make an account to see if this helped, but this bar I am describing is yellow and has a triangle with a ! in it. I tried to instal and extension anyway, but th… (read more)

I tried to make an account to see if this helped, but this bar I am describing is yellow and has a triangle with a ! in it. I tried to instal and extension anyway, but that didn't work, I clicked learn more next to the yellow bar, but nothing from where it took me to helped at all, it just shows what Firefox can do.

Asked by anonymusE2020hero 5 years ago

Answered by James 5 years ago

  • Solved
  • Archived

Firefox crashes upon launch and then iPhone resprings the springboard

I had to reinstall firefox because every time I launched the app, it would crash and then my iPhone would respring the springboard. I couldn't get into it to turn on cras… (read more)

I had to reinstall firefox because every time I launched the app, it would crash and then my iPhone would respring the springboard.

I couldn't get into it to turn on crash reports, but I have turned them on now after reinstalling.

Asked by azroach 5 years ago

Answered by Stefan Arentz 5 years ago

  • Solved
  • Archived

Attempting to add Unmht to Firefox on iPad pro, says I haven't got Firefox which I have downloaded from app store

I have downloaded Firefox for iOS to my iPad Pro, and I want to add unmht to view mht files, when I search for this I get the right screen but I am told I need Firefox an… (read more)

I have downloaded Firefox for iOS to my iPad Pro, and I want to add unmht to view mht files, when I search for this I get the right screen but I am told I need Firefox and can't proceed to add, HELP Pam Gloyn

Asked by Pgloyn 5 years ago

Answered by James 5 years ago

  • Solved
  • Archived

where are my bookmarks on iOS?

I just finally solved the "incorrect password" problem by resetting my password. Okay, so it finally said it worked to sync my iOS from my computer. However, when i tried… (read more)

I just finally solved the "incorrect password" problem by resetting my password. Okay, so it finally said it worked to sync my iOS from my computer. However, when i tried to find my bookmarks on iOS, there are only two items there: "the mozilla project" and "Firefox help and support".

Where are all my bookmarks? There's not even a folder called desktop bookmarks or anything that i can see.

I have read and re-read all the info i could find at the mozilla site 

and blog, yet still can't find a solution... Am i missing something?

Might it be that there are some glitches in this new iOS firefox? Or, maybe there is some way to configure it so that it will bring my bookmarks into my iPhone? What i DO see on my phone is my latest websites i visited (the icon with the 4 squares), and also my recent history as of 2 days ago when i got the firefox phone app (the clock icon). But the star icon (bookmarks) is still blank.

I'd be so grateful for some guidance or/and explanation!!! Thanks!

Asked by coatli 5 years ago

Answered by coatli 5 years ago

  • Solved
  • Archived

zotero for plug in for ipad

Hi, I have just downlaoded the Firefox app for iPad and synced it with my desktop account. On my desktop zotero is embedded into firefox via a plug-in. Is this the same f… (read more)

Hi, I have just downlaoded the Firefox app for iPad and synced it with my desktop account. On my desktop zotero is embedded into firefox via a plug-in. Is this the same for the IOS version? If not, do I need to download Zotero as an alternative app? Many Thanks,

Asked by JK16 5 years ago

Answered by James 5 years ago