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  • Archived

Downloading latest Firefox

To download the Firefox browser it says to go to the menu and open 'About Firefox', but there is no such question in the Menu. You can see the Menu in the screenshot belo… (read more)

To download the Firefox browser it says to go to the menu and open 'About Firefox', but there is no such question in the Menu. You can see the Menu in the screenshot below

Asked by Eli Greenslade 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Lost all my bookmarks

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow … (read more)

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow instructions to find my profile (‘about:profiles’, enter) but just reverts back to the same page so can’t progress, tried settings/troubleshooting but no sign of my profile folder let alone ‘Application Basics’. Are my bookmarks permanently gone? Any advice would be much appreciated (I should say I’m not the most computer literate so very probably there’s something I’m not doing right!) - many thanks, Cheryl.

Asked by cherylcsc89 1 year ago

Last reply by cherylcsc89 1 year ago

  • Archived

Why can I no longer download Firefox to my cell phone without using apple App Store?

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all ov… (read more)

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all over my Apple when I want to be on line Thanks

Asked by mysterydot77 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Access to Firefox

I use an Apple IPhone 14 I recognized Apple charge what browser was required. I’m having problems with my iPhone 7plus sign in. I’m unable to gain access to the Appl… (read more)

I use an Apple IPhone 14

I recognized Apple charge what browser was required.

I’m having problems with my iPhone 7plus sign in.

I’m unable to gain access to the Apple store to download the Firefox app.

Do you have an support unit that can help problem solve

Asked by Andrea L Struble 1 year ago

Last reply by Tomatoshadow2 1 year ago

  • Archived

Older versions of Firefox

I had to reset my first gen iPad Air and do not have Firefox. The app store requires IOS 13 to download. I have version 12.5.7. is there a way to get an older version to … (read more)

I had to reset my first gen iPad Air and do not have Firefox. The app store requires IOS 13 to download. I have version 12.5.7. is there a way to get an older version to install on my iPad?

Asked by J C 1 year ago

Last reply by James 1 year ago

  • Archived

Tabs Deleted

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing… (read more)

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing the tabs that I need. Is there any fix?

Asked by nabihaamir 1 year ago

Last reply by Infinity__ 1 year ago

  • Archived

Lost all synced tabs on iPad after Firefox update

Previous update to current Firefox update v128.2, all the synced tabs on the iPad have disappeared. Was this a known bug? Can Mozilla support help to retrieve from back… (read more)

Previous update to current Firefox update v128.2, all the synced tabs on the iPad have disappeared.

Was this a known bug?

Can Mozilla support help to retrieve from backend servers and restore if possible?

Asked by amakda 1 year ago

Last reply by amakda 1 year ago

  • Archived

Install Firefox on ipad air 1

Hello, I have ipad air 1 I cannot download Firefox on this device because Firefox requires ios 15 Which is not downloaded in my ipad aer 1 How can I get it on my device? … (read more)

Hello, I have ipad air 1 I cannot download Firefox on this device because Firefox requires ios 15 Which is not downloaded in my ipad aer 1 How can I get it on my device? Thank you 🌹

Asked by Majida Rasheed 1 year ago

Last reply by James 1 year ago