• Archived

App is confused whether or not it’s an app

I download the APP, but whenever I use it and try to do anything with it, like sync with another device, it tells me I need to download and use the app - EVEN THOUGH I AM… (read more)

I download the APP, but whenever I use it and try to do anything with it, like sync with another device, it tells me I need to download and use the app - EVEN THOUGH I AM USING THE APP!

Asked by arhude 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Password

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so … (read more)

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so in the settings and I see in the Mozilla settings that there are these passwords and logins.

Asked by Kajetan Frąckowiak 1 year ago

Last reply by George Kitsoukakis 1 year ago

  • Archived

Firefox not recognizing that i've already downloaded Firefox as I use the app

I am having a problem where as I am trying to download extensions and/or themes from the official firefox add-ons section and it says to first download firefox. The probl… (read more)

I am having a problem where as I am trying to download extensions and/or themes from the official firefox add-ons section and it says to first download firefox. The problem is that I am signed in with my firefox account and am currently using the firefox app in the first place! When i click download the app keeps trying to redirect me to the app store (I'm on iOS by the way) where I already have it downloaded as I have for over four months. Has this happened to anyone else and can someone please let me know how to resolve this issue? Many thanks.

Asked by 07literaturegirl 1 year ago

Last reply by James 1 year ago

  • Archived

108.0.1 can’t play Amazon prime videos

When I try to play Amazon prime videos it tells me I need to update my Firefox browser but I have 108.0.1. I’ve cleared cache and cookies, and restarted multiple times. … (read more)

When I try to play Amazon prime videos it tells me I need to update my Firefox browser but I have 108.0.1. I’ve cleared cache and cookies, and restarted multiple times.

Asked by tntkent12 1 year ago

Last reply by tntkent12 1 year ago

  • Archived

Firefox App crashing ios 15.7.1

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the… (read more)

Every time I open the current Firefox app it immediately opens and crashes. This starting happening a few days ago randomly but now happens all the time. I’ve deleted the app and reinstalled it but it didn’t help. Also restarted the iPhone 13 too. Suggestions? Thanks.

Asked by dpjasany 1 year ago

Last reply by Paul 1 year ago

  • Archived

Deletion of all tabs

I'm not sure why a company founded in 1998 still doesn't have a live chat feature and actively try to make already angry customers jump through hoops to get support. Ridi… (read more)

I'm not sure why a company founded in 1998 still doesn't have a live chat feature and actively try to make already angry customers jump through hoops to get support. Ridiculous.

Yesterday, I had a lot of very important tabs open on Firefox, there was no updates, no crashes, nothing. I simply closed the app and when I wished to resume working later all my tabs were gone. I checked recently deleted or retrieve tabs but nothing. I'm not even upset, I'm sure this was done on purpose to force me to buy Firefox plus or try to get me to spend more of my money. Get it fixed.

Asked by jeffusher3rd 1 year ago

Last reply by James 1 year ago

  • Archived

BOOKMARKS

Bookmarks does not work. Please fix and post good instructions. See the many other negative complaints about Bookmarks. It should not be this hard to establish a bookm… (read more)

Bookmarks does not work. Please fix and post good instructions. See the many other negative complaints about Bookmarks. It should not be this hard to establish a bookmark folder and place an item in that that folder. Very frustrating to use!

Asked by steveg46 1 year ago

Last reply by Paul 1 year ago

  • Locked
  • Archived

lastpass compatibility

I have been having trouble with getting FF to work correctly with LastPass. I have reinstalled it multiple times and tried clearing cache after installation so I have a … (read more)

I have been having trouble with getting FF to work correctly with LastPass. I have reinstalled it multiple times and tried clearing cache after installation so I have a very clean FF. The last time I had this issue, LastPass support had me clear the cache without a new download and that worked for a short time. Is there a file etc. that needs to be cleared to now work with LastPass? I am using chrome with no issues with LastPass. I do not use Safari very often but LastPass works with it on my imac.

Asked by Norm 1 year ago

Last reply by James 1 year ago

  • Archived

Redirects with Firefox on iPhone 7+

I believe my iPhone 7+ and/or Firefox has been infected with a redirection virus. I can no longer access my Amazon account. Instead it gets switched to a Spanish language… (read more)

I believe my iPhone 7+ and/or Firefox has been infected with a redirection virus. I can no longer access my Amazon account. Instead it gets switched to a Spanish language version of Amazon. I get other frequent redirects as well. Sometimes my keyboard speed drops to only one character per several seconds. I have deleted my browsing history in Firefox. Safari seems to be relatively unaffected. I am running all current versions of iOS and Firefox. Any and all assistance greatly appreciated!! Thanks, Mark

Asked by nazmdd1-comm 1 year ago

Last reply by Paul 1 year ago

  • Archived

Is it reasonable to ever expect Firefox will work on iOS?

Aside from poor performance and often inability to load web pages, will Firefox ever work reasonably on iOS? I just "upgraded" to 108, and it immediately broke. Opening… (read more)

Aside from poor performance and often inability to load web pages, will Firefox ever work reasonably on iOS? I just "upgraded" to 108, and it immediately broke. Opening to homepage resulted in instant crash. Have seen this behavior on earlier versions when accessing history, bookmarks, etc., but now it's homepage. I.e., the browser is absolutely useless unless opened directly from some other app. Since this happens so often, I'm thinking that "upgrades" should be avoided. This time, I had to delete the app and re-install it, which lost all bookmarks, etc., and it still crashed numerous times when trying to access bookmarks and some of settings. This is a most annoying and unsatisfactory app, and I don't want to spend my time trying to make it work. BTW, I'm writing this from Ubuntu, so that at least I can enter the complaint.

Asked by mozilla387 1 year ago

Last reply by mozilla387 1 year ago