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Tabs Deleted

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing… (read more)

Ever since I updated the app, all of my tabs keep disappearing when I close the app. I’ve kept a lot of tabs on my Firefox app, and it’s very upsetting that I keep losing the tabs that I need. Is there any fix?

Asked by nabihaamir 4 months ago

Last reply by Infinity__ 4 months ago

Older versions of Firefox

I had to reset my first gen iPad Air and do not have Firefox. The app store requires IOS 13 to download. I have version 12.5.7. is there a way to get an older version to … (read more)

I had to reset my first gen iPad Air and do not have Firefox. The app store requires IOS 13 to download. I have version 12.5.7. is there a way to get an older version to install on my iPad?

Asked by J C 5 months ago

Last reply by James 5 months ago

  • Archived

Access to Firefox

I use an Apple IPhone 14 I recognized Apple charge what browser was required. I’m having problems with my iPhone 7plus sign in. I’m unable to gain access to the Appl… (read more)

I use an Apple IPhone 14

I recognized Apple charge what browser was required.

I’m having problems with my iPhone 7plus sign in.

I’m unable to gain access to the Apple store to download the Firefox app.

Do you have an support unit that can help problem solve

Asked by Andrea L Struble 7 months ago

Last reply by Tomatoshadow2 7 months ago

  • Archived

Why can I no longer download Firefox to my cell phone without using apple App Store?

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all ov… (read more)

I typed my question in the subject line. I want to use Firefox on my new iPhone and can’t seem to download without using the App Store. Is there any way? Goggle is all over my Apple when I want to be on line Thanks

Asked by mysterydot77 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

Lost all my bookmarks

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow … (read more)

Hi - after deleting then reinstalling Firefox on my ipad I found that all my bookmarks had disappeared. I’ve tried re-syncing bookmarks to no avail, and tried to follow instructions to find my profile (‘about:profiles’, enter) but just reverts back to the same page so can’t progress, tried settings/troubleshooting but no sign of my profile folder let alone ‘Application Basics’. Are my bookmarks permanently gone? Any advice would be much appreciated (I should say I’m not the most computer literate so very probably there’s something I’m not doing right!) - many thanks, Cheryl.

Asked by cherylcsc89 8 months ago

Last reply by cherylcsc89 8 months ago

  • Archived

Downloading latest Firefox

To download the Firefox browser it says to go to the menu and open 'About Firefox', but there is no such question in the Menu. You can see the Menu in the screenshot belo… (read more)

To download the Firefox browser it says to go to the menu and open 'About Firefox', but there is no such question in the Menu. You can see the Menu in the screenshot below

Asked by Eli Greenslade 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Mozilla VPN

Install an update is the closest I can come to what I need. I have more than five devices in my home that I would like to use with Mozilla VPN. I really don’t want to cre… (read more)

Install an update is the closest I can come to what I need. I have more than five devices in my home that I would like to use with Mozilla VPN. I really don’t want to create another Mozilla account in order to add more devices. I don’t mind spending more money. What do I do? Is there a commercial account option?

Asked by fire2 9 months ago

Last reply by Paul 9 months ago

  • Archived

Lost Firefox icon on iPhone

The Firefox icon on my iPhone has disappeared, even though it is functional as my default browser. I feel like I’ve tried everything! Would anyone have any ideas? Thank y… (read more)

The Firefox icon on my iPhone has disappeared, even though it is functional as my default browser. I feel like I’ve tried everything! Would anyone have any ideas? Thank you!

Asked by Jan 11 months ago

Last reply by Paul 11 months ago

  • Archived

Update now all tabs gone - NO restore previous session option anywhere!

Just updated Firefox to version 112.2 on my iPad which has iOS 15 Did the update via the apple App Store. Relaunched (restarted) Firefox and ALL tabs that were open are … (read more)

Just updated Firefox to version 112.2 on my iPad which has iOS 15 Did the update via the apple App Store. Relaunched (restarted) Firefox and ALL tabs that were open are Gone! I can’t find the “restore previous session” option anywhere.

Can you tell me where to find it? How do I get the previous session back?!?

I’ve been using Firefox for years. Firefox not starting up after the update with all the previous tabs open is devastating to me. I need to get the previous session restored. Please help

Asked by george198 1 year ago

Last reply by tjwgray 1 year ago

  • Solved
  • Archived

Lost tabs on Firefox update

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This inc… (read more)

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This includes the private browsing tabs, which typically persisted from opening to opening of Firefox. Every tab, both normal and private browsing, is now gone. How can I restore them? I've *never* had any issues with any prior Firefox iOS update before!

This is critical to me; thank you for your help in any way, whether that be it through my synced account (which also lost the open tabs, from what I can see) and/or anything else.

Asked by Jason 1 year ago

Answered by Paul 1 year ago