Frustration because I don't have a Preference

I cannot change my preferences at all because I cannot get a preference menu from the Firefox banner button. I click on it, I use my Command, keys I have tried and tried,… (read more)

I cannot change my preferences at all because I cannot get a preference menu from the Firefox banner button. I click on it, I use my Command, keys I have tried and tried, asked a question, asked again, tried to file a bug report and was waylaid back here. Sadly, after 22 years of using Firefox, I must go over to Safari! Please notify me when you fix this issue so I can set my preferences and use my favorite radio station.

Asked by LaPoodella 2 months ago

Last reply by jscher2000 2 months ago

Current Firefox Monitor Breaches ( I already have Express VPN since July2020

Above is N/A neither of the choices work. Have written this several times elsewhere on your site. This is not just on my iPhone, but on my Mac. I have been waiting for my… (read more)

Above is N/A neither of the choices work. Have written this several times elsewhere on your site. This is not just on my iPhone, but on my Mac. I have been waiting for my new Freedom Cell Phone since this July due to a Chip shortage: then I want to switch my email to a secure service with a Swiss vpn both on the phone & my Mac at the same time. So when I just saw all the Firefox monitor breaches that go back to 2013; I am overwhelmed! I am not a tecky & would like to speak to a Live Customer Support Person. I have tried all Mozilla Firefox Customer Support #s available: ... , ... , and ... either just rings, busy or a voice answers & directs to support & later disconnects??? Also, please limit ALl Cookies to those only Strictly Neccesary. Thank you.


edited out the fake tech support phone#'s as Mozilla does not provide any phone support whether official or by a third-party. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Asked by Astrid R Conte-Williams 2 months ago

Last reply by jscher2000 2 months ago

Font and image suddenly get very big.

Recently, the font and images suddenly get VERY big. What is happening? Am I doing something? I don't know how to make them smaller, to go back to the default size. I the… (read more)

Recently, the font and images suddenly get VERY big. What is happening? Am I doing something? I don't know how to make them smaller, to go back to the default size. I then have to open a new tab and reboot the page. This even has my computer helper guy baffled. I am a 76 year-old somewhat computer-savvy woman. This is driving me crazy! I tried one trick offered here of holding control and zero together. That did nothing. Please help

Asked by sheilamerle 2 months ago

Last reply by jscher2000 2 months ago

Tabs in Firefox Daylight 38.1 won't reorder

Hi there, I'm running Firefox Daylight 38.1 on an iPad Pro 2 and for the last couple of weeks (October 18 2021) I haven't been able to reorder any open tabs in Firefox. … (read more)

Hi there, I'm running Firefox Daylight 38.1 on an iPad Pro 2 and for the last couple of weeks (October 18 2021) I haven't been able to reorder any open tabs in Firefox. Unless you close a tab it is frozen in place.

Is this a bug that anyone else is experiencing? Any suggestions?

Thanks.

Asked by sdavie3 3 months ago

Last reply by gpwidin 2 months ago

Firefox on iOS v38 Search Bar

I just installed version 38 on iOS 15 and the search bar that allows me to select search engines aside from my default no longer appears. Screenshot attached. I’m not sur… (read more)

I just installed version 38 on iOS 15 and the search bar that allows me to select search engines aside from my default no longer appears. Screenshot attached. I’m not sure whether this is a bug or a conscious change but I’m hoping it’s the former.

Asked by benexclaimed 3 months ago

Last reply by Kiki 3 months ago

Missing Quick-Search Buttons

Quick-search options are present in FF for iOS settings page; however, buttons do not appear as they did before when tapping into the address/search bar. I am on the late… (read more)

Quick-search options are present in FF for iOS settings page; however, buttons do not appear as they did before when tapping into the address/search bar. I am on the latest version of the app. I've tried restarting the app, restarting the phone, and reinstalling the app, with no change.

Attached screenshots highlight region where the buttons used to be, as well as the settings page. Note on the settings page that the custom searches I'd added before reinstall were not restored during sync, and neither was my default search engine preference or mail client.

Thanks!

Asked by Patrick LaFollette 3 months ago

Last reply by eli.reynolds 3 months ago

Unable to access website

For some strange reason today, when I attempt to login to Facebook, I get a message that says "Server Not Found". Your program doesn't know what Facebook is?????? … (read more)

For some strange reason today, when I attempt to login to Facebook, I get a message that says "Server Not Found". Your program doesn't know what Facebook is??????

Asked by Ted 3 months ago

Last reply by jscher2000 3 months ago

Firefox for iOS crashing, opening unwanted new tabs

I’m using Firefox Daylight 37.0 (5971) and after updating to iOS 15, Firefox crashes periodically when pressing the “open tabs” icon at the bottom of the screen. I always… (read more)

I’m using Firefox Daylight 37.0 (5971) and after updating to iOS 15, Firefox crashes periodically when pressing the “open tabs” icon at the bottom of the screen. I always use Firefox in private browsing mode, if that is important. Also, now whenever I switch to Firefox from another app, it opens up a fresh tab automatically, forcing me to close it, when all I was trying to do was switch to the app.

Asked by bagelstewart 3 months ago

Last reply by greggvarona 3 months ago

Crashing constantly, and other issues

And just like that, my most important app is useless …. Current iOS, most recent update of Firefox for iOS/ iPhone. Constantly crashes, even on simple tasks like Google.c… (read more)

And just like that, my most important app is useless ….

Current iOS, most recent update of Firefox for iOS/ iPhone. Constantly crashes, even on simple tasks like Google.com. Starting on a new tab instead of my opened tabs is an issue, and if I try to refresh, the button move makes it almost impossible to do one-handed. Still, the last two issues are minor when the app isn’t stable enough to use.

I even had to resort to Safari (which I detest) to ask for help / plead for an update to correct.

Asked by t.edins 3 months ago

Last reply by Kiki 3 months ago

iOS app--repeated crashes; all tabs lost

Last week I updated to iOS 15.0. For the first few days my Firefox app worked just fine, however over the last 24-36 hours or so it has been crashing with increasing freq… (read more)

Last week I updated to iOS 15.0. For the first few days my Firefox app worked just fine, however over the last 24-36 hours or so it has been crashing with increasing frequency. Earlier today, after a crash, I clicked 'okay' to restore the tabs and nothing came back. They're all gone.

Short of sifting through my history and trying to identify the tabs that were open on my phone, is there any way I can restore them?

Thanks for any help you can provide.

Asked by thomas.mulloy 3 months ago

Last reply by TyDraniu 3 months ago

Firefox keeps crashing on iOS 15

Hi, I very frequent crashes after upgrading to iOS 15 - the app just crashes randomly when loading websites. Is that a known issue that is being looked into? Kind regard… (read more)

Hi,

I very frequent crashes after upgrading to iOS 15 - the app just crashes randomly when loading websites. Is that a known issue that is being looked into?


Kind regards, Igor

Asked by igor20 3 months ago

Last reply by TyDraniu 3 months ago

Closing tabs on iPad v37.0 not working

I am not able to close open tabs on v37.0 on iPad from the menu bar. There is an “X” on the tab, but pressing it does nothing. I must open the tab menu and close each t… (read more)

I am not able to close open tabs on v37.0 on iPad from the menu bar. There is an “X” on the tab, but pressing it does nothing. I must open the tab menu and close each tab from “open tabs” menu and shown in the attachment.

Asked by kb500ft 4 months ago

Last reply by seligkram 3 months ago

App crashes randomly/constantly since updating to iOS15

The Firefox app has been consistently crashing, something right upon opening the app and sometimes during searches/using it after a bit. This only started happening since… (read more)

The Firefox app has been consistently crashing, something right upon opening the app and sometimes during searches/using it after a bit. This only started happening since updating to iOS15

Asked by Swirl 3 months ago

Last reply by TyDraniu 3 months ago