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Mozilla Support request (131295)

Hello, Following the creation of this ticket, please find below my issues : - Why does Firefox can go into blank “black” or purple screen for no reason apart from… (read more)

Hello,

Following the creation of this ticket, please find below my issues :

- Why does Firefox can go into blank “black” or purple screen for no reason apart from working into multiple windows (and not tabs from Firefox) (cf. Screenshot enclosed)

- Why is it not possible to download audio files ? It goes into playing mode only (cf. Screenshot enclosed)

- Why do I have multiple sessions opened at the same time like for Web browsing or syncing devices, and some of them incorrectly identified or easily removable without interruption of services (in particular I notice Safari instead of Firefox Private in strict mode ? Or same device named differently like Firefox iPad or Firefox iOS 122, iPad ? Also some where not present yesterday but when looking again today it is said connected 5 days ago). In case of my device being hijacked or in parallel used in the background, can you provide diagnostic support to validate this situation ? (cf. Screenshots enclosed)

Also I can notice that on some particular secure website (cf. Example in screenshot enclosed) lateral or horizontal scrolling is not correctly working with important time lagging with mice. “Without touch screen which seems to respond better, I would have throw away my machine”.

Waiting for your reply.

Asked by firefox.endeared836 3 weeks ago

Problema al descargar Excel desde página web

La página web es https://app.gotogir.com, es una página del trabajo. Y no puedo descargar desde ningún navegador, pero principalmente me interesa firefox que es el que ut… (read more)

La página web es https://app.gotogir.com, es una página del trabajo. Y no puedo descargar desde ningún navegador, pero principalmente me interesa firefox que es el que utilizo

Asked by Álvaro 4 weeks ago

Some PDFs download blank

I'm using iOS Firefox. When downloading PDFs from a site that requires a login, the PDF downloads as a blank file. It still shows up as 74 kb and the name is correct, tho… (read more)

I'm using iOS Firefox. When downloading PDFs from a site that requires a login, the PDF downloads as a blank file. It still shows up as 74 kb and the name is correct, though. Downloading PDFs from public sites (sites that don't require log in to access pdf) works correctly.

Asked by Bob Wilkins 1 month ago

Using iOS 17.2.1 and can’t access my settings menu

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reins… (read more)

I can’t get the app on iOS to download without a messed up bookmark setting, which means the settings button will not open! Please offer a solution? I installed and reinstalled, plus I’ve tried to delete files folder etc, but the iOS download is holding onto the old file system, which I messed up. I purposely restarted a brand new account, after five to six years of using my old account, but that changed nothing. The bookmarks aren’t even holding on to Mozilla Firefox desktop site book markers?

Asked by VLStarr 1 month ago

Last reply by VLStarr 1 month ago

PDF download failure

Firefox under iOS does not successfully download PDF files when using SHARE. It completely fails to print the file and the downloaded file is corrupted and cannot be subs… (read more)

Firefox under iOS does not successfully download PDF files when using SHARE. It completely fails to print the file and the downloaded file is corrupted and cannot be subsequently opened by Adobe

Asked by AJD 2 months ago

PDF file not open in ios based Firefox Mozilla web browser while using in iPad.

I am using this web page or website on Firefox Mozilla browser on window base PC since long and it works properly but while using this website on iOS based Firefox Mozill… (read more)

I am using this web page or website on Firefox Mozilla browser on window base PC since long and it works properly but while using this website on iOS based Firefox Mozilla web browser it show some errors for downloading PDF files.

I have shared two pictures. Please see the remarks given on the pictures. the PDF file open on ios based web browser have no provision to download the file or to see all pages of the PDF file instant that web browser showing the one page or the first page of the file in image format instant of PDF file.
Please check and revert me at my gmail ID gahlotmg@gmail.com  or on my mobile number of India (+91)9414476785.

Asked by gahlotmg 2 months ago

ios app does not download linked files

Whilst sending a link from my Proton drive to others i have realised Firefox (latest version on ios also latest version) does not manage to do a basic fundamental task, I… (read more)

Whilst sending a link from my Proton drive to others i have realised Firefox (latest version on ios also latest version) does not manage to do a basic fundamental task, I triple checked all the basic settings that could interfere, cleared caches etc etc

It flashes up a warning pop up, i click download, It reaches 100% then opens up a blank window, No file inside any download folder on iphone. It's a 200mb audio file, uncompressed.

I tried with Safari & instantly achieved the download even running a VPN, Firefox is my default browser on desktops & mobile devices for sync etc so this is very inconvenient.

Answers would be appreciated. Thanks in advance

Asked by charliesparra 3 months ago

Last reply by charliesparra 3 months ago

iPad Pro downloads

Why is it that no matter what I download i can’t find the file or it’s not saving it anywhere? Even in the downloads on Firefox it says no downloads after downloading. … (read more)

Why is it that no matter what I download i can’t find the file or it’s not saving it anywhere? Even in the downloads on Firefox it says no downloads after downloading.

Asked by hom3gr0wn 5 months ago

Last reply by Nick T 3 months ago