Firefox Support Forum

First of all, how the hell do I actually talk to a person at Firefox? You have made that impossible to find out, online.

Anyway, why, suddenly today, does the space bar on my keyboard, NOT work, on YouTube's search prompt, ONLY on my Firefox browser (Windows 10)? What the hell?

cannot access you tube on firefox browser. Microsoft edge loads up clean. Firefox displays left side buttons, home, trending, etc. Buttons work, nothing else does, no display of videos to peruse. Other screens have videos and everything else works . I can watch videos just not select from latest videos on the home page.

Getting errors messages like;

An error occurred. Please try again later. (Playback ID: esTXxYqBr25ETVYS)

Tried resetting FF, clearing cache and cookies etc. to no avail.

This started about a week ago.

Youtube webpage is working properly, just embedded videos are fubar.

Grrrrrrrrrrrrrr

For some reason today all of the sudden I can no longer see YouTube videos whether they are on the YouTube site, or embedded on another site. I checked another browser, and there is not issue there (Microsoft Edge). I then tried to sign up for YouTube, but the process broke down because the confirmation code was never sent to my e-mail. I also turned the AdBlock off, but that didn't help either. I checked with my ISP and there are no issues on their end. Everything else I use is not affected by this issue. So what gives?

I recently have a new laptop (Dell Inspiron 15 3593) & installed Firefox. Every time I watch a video on Youtube and click on the logo to return home, I get logged out and when i try to login I get this “'405. That’s an error.” message. I tried doing the same thing with the other browsers (Google Chrome & Microsoft Edge) & they work perfectly. I also tried reinstalling Firefox but still the issue is the same & Firefox on my old laptop doesn’t have this issue. Can anyone help me with this one?

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit

I cleaned the cookies, tried safe mode, tried to delete all plug-ins, tried to delete the browser profile, I reinstalled Firefox - no result.

What should I do?

Hi there,

since the beginning of June (probably the update with the PiP notification) I noticed that a lot of specific Youtube-videos are endlessly loading (the spinning circle animation) and not showing any controls (play/pause, next video, etc.). It's not like I could try multiple times and sometimes videos load and sometimes they don't, it seems to be specific videos, but I can't figure out what differs them from others. Examples that work: https://www.youtube.com/watch?v=Yqy7_zUKyNQ https://www.youtube.com/watch?v=ftuctYN60j0

Examples that do not load: https://www.youtube.com/watch?v=FF3Dr3_h0Hw https://www.youtube.com/watch?v=LAN1LXO1eG8

Generally I could say that about 60% of the videos aren't loading. I tried them in another Browser and also inside of other Software (Discord, Mattermost) where everything seems to work just fine, it's just my Firefox having issues and I really don't want to switch to another browser.

I really hope somebody can help me, I tried finding a solution, but all the other issues seem to differ from mine or are Mobile-issues.

iam currently using acer nitro 515-52 with ubuntu 18.04 as my base os and whenever i try to access the live videos on you tube the following error occurs "our browser does not currently recognize any of the video formats available. Click here to visit our frequently asked questions about HTML5 video". I have only browsec plugin installed on my extensions. I even tried to reinstal my firefox but the same error occurs. kindly suggest me an article so that i can overcome this issue.

Each time I go to YouTube, with Firefox, it will redirect me from the Home page to a random subscription channel. If I click on Home, it will not remain there, but redirects me every time. Disabled AdBlocker, but with no success. Do not have this problem if I use Edge or IE.

When playing a video in background / different tab, the picture (screen) freezes after a few seconds, while sound still going on. It can be resolved by moving over the video picture with mouse cursor again, but it is nagging... Any idea what causes this? I noticed it in Youtube, but also Facebook videos...

For the last few days I've been having an issue with Youtube videos where the video player will appear way smaller than it's supposed to be. This happens even with all extensions disabled and zoom reset (I attached two screenshots to show the difference, dark mode one is firefox, light mode is chrome). I believe this may be a problem with Firefox in general, since it seems like a similar issue applies to other websites. For example, the Twitter sidebar has gotten big enough to need a scrollbar of its own (normally it doesnt need this).

When I go to youtube,I get someones blog in the centre of the screen and I can`t remove it.I did get a message saying "We`ll soon stop supporting this browser soon,for the best experience please update your..........what?Is this something to do with the problem?

Having an issue so far that is only happening in firefox. When viewing a youtube video a white bar blocks about 40% of the video. included is a image of the error and my installed plugins.

For whatever reason, with the latest release, it seems like videos on YouTube produce a white rectangle when hovering over them with my mouse. See image for example.

I have tested without add-ons and the same issue persisted.

I have tested with another browser and it was working fine.

Thanks Have a great day

Today firefox prompted me to upgrade to the latest version, i upgraded to 75.0, then a problem began with youtube. whenever i hover the mouse over the video window the progress bar comes up with white background instead of being transparent as usual, and that huge white bar hides half the video window. i attached a picture, in the top the video is normal when the progress bar is hidden, but when i hover the mouse to bring the progress bar this white monster bar comes up and hides half the screen. the exact same thing happens when the video is full screen too.

i tried removing all plug-ins and extensions, it still happened.

i cleared cache, history, cookies, it still happened.

i logged off completely, it still happened when i played a video without being logged in.

i started firefix in safe mode, still happened in safe mode.

chrome, opera, and edge work alright on youtube. only firefox following today's update. Any help? Thanks

Reproduction steps:

Scenario #1:

1. Go to https://www.youtube.com/watch?v=5EnZZGGxU-g

2. Press the play button in video iframe

3. See your tab crashing

Scenario #2:

1. Go to https://www.youtube.com/

2. Wait couple of seconds

3. See your tab crashing

Scenario #3:

1. Go to https://www.youtube.com/

2. Click on any video preview

3. See your tab crashing immediately

Scenario #2 follows Scenario #1. Scenario #3 being repeated even after restart.

Description:

Repeats each time I press play button on this video frame on that specific page. Tab crashes after such actions repeated after restoration of a tab, in a new tab, also in another window. After some single tab crashes, now any tab with YouTube that's being loaded crashes automatically after a while (DOM loaded as well as video previews, but after some time close to 1-2 sec tab crashes). Issue repeats in safe mode.

Environment details:

• Firefox 73.0 mint 1.0
• Linux Mint 19, Kernel 4.15.0-88, Cinnamon DE
• GPU: Nvidia GTX 960 (driver version 418.87.00)
• CPU/GPU/RAM/Swap/HDD are looking normal
• /tmp directory is full!
• One day I switched media.rdd-process.enabled option in about:config to false ( don't ask why ;) ). Even if I make it true as default, tabs are still crashing
• Used that version of firefox for some time - worked perfectly. This issue revealed only today on that specific URL

My conjectures:

Conjecture #1: YouTube has broken something today

Conjecture #2: Some time related stuff (date is 28.02.2019 03:00:00 MSK - so by UTC it's 00:00:00 which is strange)

Conjecture #3: This video has a present from Mao with some malicious stuff inside ( still hope my PC won't blow up this morning :P )

Conjecture #4: Temp directory is full and that causes quite heavy YT tabs to crash (maybe, if firefox uses /tmp, idk)

Hope ur debugging gods will be with you. If you need any more info or help on this subject - do not hesitate to contact me.

- A happy user of multiple Mozilla products

Okay, so before, when I loaded up 100+ Youtube videos, they stayed when switching tabs - no autoplay. Suddenly they decide to autoplay when switching tabs - note, I've not done anything to my settings or plugins. Fair enough, maybe you changed something (which you often do, without informing). So I check the options. It was on "Block audio", which obviously didn't work, so I tried "Block Audio and Video" - which WORKS, but now both the video is paused (which I want) AND the audio is set to mute (which I DON'T want) - so... what does it take to have Youtube wait for a click to start playing a video loaded in a background tab, but KEEP AUDIO ACTIVE, so I don't also have to unmute the damn video?

Hello, Mozilla Firefox is my default browser and my favorite one

However, I have an issue when surfing on Youtube because at least one of the keyboard shortcuts cannot be used with Mozilla Firefox, while it works ok with both Internet Explorer and Microsoft Edge

Precisely, while on the French keyboard striking the "?" (question mark) key allows to reduce the speed of the video, the opposite shortcut "." (dot) does not works when it should increase the speed

Is there any technical conflict preventing for this dot shortcut to work, or was this forgotten in a way during the development phase?

In any case could it be possible to implement this in a next update?

Many thanks