Firefox Support Forum

have a new Acer Aspire laptop on Windows 8.1, running the latest Firefox as default browser. On trying to open Al Jazeera in Firefox I get a window that says I need to download Adobe Flash Player, screenshot 2. I click on that and get the Adobe download page, screenshot 3. I click on install now and get the prompt to save install_flashplayer, screenshot 4. I click on save file and then go to my downloads folder and it has the installer icon there, screenshot 5. However when I then double click on it nothing more happens. A window headed Adobe Flash Player Installer with no content appears, screenshot 1. And nothing more happens. However if I try and download Adobe Flash Player in Internet Explorer I get a message that it is integrated with Internet Explorer in Windows 8, screenshot 6. Please advise.

So Password Manager is legacy. I only want to export saved logins and passwords before doing a clean install of Firefox 57 as I am having problems. Doing a clean install and demonstrates that the problem is associated with the saved profile, so I don't want to use existing profile

Playing a particular mp4 audio file directly from a website link gives error message "Video can't be played because the file is corrupt". However other mp4 audio files from this same website do work correctly. What can I do to get all the the mp4 audio files to play directly from the same website? I must have the correct plugins, etc. since the other files play. This file is not playing from YouTube, is it on the website. Thank you for your help.

I currently use Google as my search engine, and every time I use it I get a rash of unwanted advertising crap at the head (top) of the search results. I know I can update my "interests" preferences in Google to "target" the ads, but I want to get rid of these pesky nuisances altogether.

Anyone got any suggestions apart from moving to a different search engine?

thanks

I have been using Firefox for years. Suddenly today I can no longer access Pay Pal via any site (Ebay, Vitacost, etc) to make online payments through PayPal. I loaded in Google Chrome and I CAN access Pay Pal so it appears to be a Firefox issue. The 'warn me when websites try to redirect' in UN-checked, so this is not the issue from what I can see. There seems to be some redirect issue. I tried going directly to www.paypal.com and received the same message (see below). Firefox is preventing a redirect to PayPal. Please advise and provide detailed steps to correcting this issue. Thanks. :-)

This is the message I am receiving: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@paypal.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Other browsers open a pdf on the web inside the browser, which I like. Firefox wants to download it, which I do not like. The settings do not seem to allow me this choice for pdf. Other file types work.

After installing some software, the URL "http://hi.ru/?10" keeps opening in a new tab every time I launch Firefox. It also took over my homepage in Chrome and IE, but it was easy to fix those. For some reason though, it keeps ignoring the homepage I changed it to in my Firefox settings. It just keeps bringing up this stupid Russian Web site. I've tried looking for it in about:config but don't see anything there. I've looked for Add-Ons, but nothing there. No toolbars that could be doing it also.

It does seem similar to the problem addressed in this article, but I'm using Windows 8.1, so it's not a simple shortcut that I can edit. https://support.mozilla.org/en-US/kb/wrong-home-page-opens-when-i-start-firefox-how-fix?esab=a&as=aaq

Please help! Arggghh!

Thanks Cary

Firefox won't let me access a website because "The connection is not secure". I don't care that it isn't secure, I need to download something from there and Firefox, IE, and Opera are the only browsers supported. I tried IE, and will not go out of my way to download Opera. The link is blocked from my view as you can see in the image. I'm not sure why this is happening but it's pissing me off to no end. If you could help, that would be just super.

Since the latest overhaul of Firefox (which is great overall) I'm having problems on both OSX and Win 8.1 with the handling of Google's multiple accounts authentication.

If I log out of one account (say, my work account) and then try to log into another (say, my personal account -- choosing it from the 'choose an account' screen) it then logs me into the work account no matter how many times I log out of the work account and try to log into a different account. It's like it's not clearing the previous session properly or something. This is with 29 and now 29.0.1.

On my mac I tried clearing cache, and deleting the cookies.sqlite all to no avail.

Thanks for any help. Other browsers are working fine.

Please note the screen capture.

The first image shows how this website screen I use all the time appears on Firefox. Then next to that is how it is suppose to appear as it appears on IE11. Some kind of plug in is required, but I can't figure out which one is needed to fix this problem.

I've checked Java which is properly installed and flash player is also installed. When I look at this screen through IE11, I see the missing animated image, but when I look at it through firefox, I get a blank area with the message you see displayed saying "A plugi is needed to display this content". This is happening in many other areas as well when I use Firefox. I've tried reinstalling firefox and it still comes up with this issue. I'm frustrated and out of ideas on what to do to get this working correctly.

Please help!

Kevin F. Montague

Bring me back my old firefox UI. I hate firefox 29. It doesn't help me do things quicker and the those bl**dy curvy tabs! Try that with 20+ tabs open...

Please, please revert this retro step in your next version. There's nothing that I'd call an improvement. And a leaky bandaid in the form of an addon is waste of good intentions.

I have just installed Quantum, and would like to move the tabs back beneath the bookmarks toolbar, as I think this is a much more logical location for them. Is it possible to do this, and if so, how? I'm using Windows 8.1/ 64 bit, if that matters.

A week or two ago, Yahoo started coming up as my home page. No matter how many times I change it back to Bing, every time I bring up Firefox, there is Yahoo as the home page. Changing it back to Bing and clicking ok is not working. I'm getting a little frustrated with this. How do I get rid of Yahoo coming up as my home page when I did not even ask for it?

Thank you for your time and consideration.

Sincerely, cbrsarah

Hello. I have trouble with Firefox. When i am scrolling pages, I am watching screen tearing. I can not catch this point in the screenshot.but it looks like a piece of strip with small squares in another browser i have not this problem. but i am like firefox. please help me.

Firefox has just recently updated to 40.0.2. I came back from a week off of work to find out it has been printing incorrectly. On the printer is says to add 8X6.75 size paper to print. The settings in Firefox are set to 11X8.5 and all other browsers are printing fine.

For some reason now whenever i open a new tab, instead of bringing me to the default mozzila one it brings me to a trovi search site, the same page poped up for my home page but i could fix that, any help

Currently on an HP laptop, Win8, printing to a HP Color Laser, no previous problems; all of a sudden, PDF's are printing blank pages. I can see the page fine. Safe mode without any addons has no change. I printed my taxes out and had no problems.

I've used IE (shudder) an been able to print PDF's fine. I have no PDF software itself on the computer, just using the browsers native support. EXTREMELY FRUSTRATING. Searching shows problems loading PDF's, but my problem is printing PDF's. Using version 29 of Firefox. Anyone got any tips or clues how to hunt this down? Really close to introducing my computer to Mr. sledgehammer.

Videos, like mp4 Vines, won't play in Firefox. Same with the media files like podcasts in rss feeds. All used to work fine. This is an intermittent problem with Firefox ( might be due to updates ) but it doesn't happen with IE or Chrome

If i uninstall VLC player or disable the VLC plugin, nothing happens If i have those installed but the VLC plugin is set to " Never activate ", i can right click on the video image, click " Play " and it opens in VLC player and works perfectly. If i have the plugin set to " always activate " then i see a black square and the message " the video can't be played because the file is corrupt "

Windows 8.1, Firefox 35.

This is an issue with Firefox and needs to be resolved.