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address/location bar search

Cannot access "about.config" using location/address bar. Will only let me use as search and cannot find how to not always see the search results. Every support article sa… (read more)

Cannot access "about.config" using location/address bar. Will only let me use as search and cannot find how to not always see the search results. Every support article says the same and does not address my problem. How can I disable search in address bar and access about.config?

Asked by Don 1 year ago

Answered by TyDraniu 1 year ago

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Certificate Issuer?

Hi. Probably the biggest savings and loan institution in the UK is the Nationwide Building society. 16 million customers and holds £6 Billion in deposits. Their https … (read more)

Hi. Probably the biggest savings and loan institution in the UK is the Nationwide Building society. 16 million customers and holds £6 Billion in deposits. Their https certificate is issued by ESET. But the information box under the padlock says: 'Connection verified by a certificate issuer that is not recognised by Mozilla'. Why doesn't Mozilla recognised ESET? There are no issues when using MS Edge or Opera. https://www.nationwide.co.uk/

Kind regards - Andrew

Asked by Andrew 1 year ago

Answered by johnwess 1 year ago

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Bug in Latest Release 91.0.1

I just installed the latest Firefox relese (91.0.1) to my Windows 8.1 PC. I have restarted FF and also since this bug re-booted the PC, and tried FF in troubleshoot mode.… (read more)

I just installed the latest Firefox relese (91.0.1) to my Windows 8.1 PC. I have restarted FF and also since this bug re-booted the PC, and tried FF in troubleshoot mode. All same issue.

Ebay checkout is not working, when it was immediately before - you go to checkout, and it just sits on the page, without the 'pay' button appearing (just spinning disc) you click to go through to either PayPal or enter Credit card details ever coming up. The page stalls. This exact page was working fine immeditely before the FF update download and install, and it does work fine on other Browsers, because I just used Chrome and completed the transaction as normal, so this is DEFINITLY an issue with the new update. Please fix ASAP, and roll back in the mean time.

Asked by rupedoggy 11 months ago

Answered by cor-el 11 months ago

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Backup Bookmarks

I delete the path \AppData\Roaming\Mozilla\Firefox\ but I recovered and now when I try to get my bookmarks it gives this error. It means something like "it was not possib… (read more)

I delete the path \AppData\Roaming\Mozilla\Firefox\ but I recovered and now when I try to get my bookmarks it gives this error. It means something like "it was not possible to process the backup.

Asked by lapy14 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox 96.0.2 home screen color

I saw this posted: (A) Right-click context menus, toolbar drop-down panels Starting in Firefox 89, these would flip to a dark background if the text on the inactive/backg… (read more)

I saw this posted: (A) Right-click context menus, toolbar drop-down panels Starting in Firefox 89, these would flip to a dark background if the text on the inactive/background tabs was white or light. Firefox 96 has extended this adaptation to more parts of the browser. As far as I know, the only built-in way to avoid this is to change your toolbar theme to one with dark text on the inactive/background tabs. (The other way is the not-officially-supported userChrome.css file route.)

OK, I have been using a "not-officially-supported userChrome.css file" for quite sometime. Every 4th or 5th update (sic) screws it up. Apparently the latest (96.0.2) "looks" at my toolbars, makes an (erroneous) assumption and turns the main part of the home screen to black.

Not useful!

Suggestions to override Firefox's (less than helpful) assumption?

Asked by AIVAS 6 months ago

Answered by Terry 6 months ago

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Missing Bookmarks folders

I accidentally delted two folders from my Bookmarks file, and I can't find them. I've done everything the forums suggest at least twice, but they're still gone. At this p… (read more)

I accidentally delted two folders from my Bookmarks file, and I can't find them. I've done everything the forums suggest at least twice, but they're still gone. At this point, I just need to know if they're gone forever or if there really is a way to get them back. I got them in a JSON file but it's all hireoglyphics and is no help.

Asked by claycoppedge 1 year ago

Answered by cor-el 1 year ago

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multiple profiles

I have kept FF v. 56.0.2 because of certain add-ons that I have come to rely upon. That version is shared by all users. However, I would like to add the newest version f… (read more)

I have kept FF v. 56.0.2 because of certain add-ons that I have come to rely upon. That version is shared by all users. However, I would like to add the newest version for a second user. How can I install the current version for only the second user without affecting v 56.0.2 for the primary user?

Asked by rifleman.milford 1 year ago

Answered by FredMcD 1 year ago

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Firefox 64 in Windows 8.1 ALWAYS crashes on shutdown

I'm running Windows 8.1 64bit, and a 64bit install of Firefox Without exception, any time I try to update Firefox or close the program, it balloons its resource usage and… (read more)

I'm running Windows 8.1 64bit, and a 64bit install of Firefox

Without exception, any time I try to update Firefox or close the program, it balloons its resource usage and then crashes.

Every. Single. Time.

I have submitted several crash reports over the years. What is happening and how do I stop it?

Also, why does it clear my clipboard? I Ctrl-C'd a url before closing it just now, and after it crashed and a restarted it, Ctrl-V was empty.

Asked by DiMono 10 months ago

Answered by FredMcD 10 months ago

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RECOVERY KEY SETUP

this page: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#firefox:win8:fx95&mobile::m95&ios: Isn't setup for ver95 for c… (read more)

this page:

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#firefox:win8:fx95&mobile::m95&ios: 

Isn't setup for ver95 for creating a Recovery key!!!! HOW TO CREATE RECOVERY KEY????

Asked by Magnogreato 7 months ago

Answered by cor-el 7 months ago

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image presentation

Please see attachment The problem does not occur with Chrome This problem may have been presented earlier, I am not sure I presented it properly Sorry if this is a dupl… (read more)

Please see attachment The problem does not occur with Chrome This problem may have been presented earlier, I am not sure I presented it properly Sorry if this is a duplication. Thanks Bill

Asked by Kestrel-1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Previous session not correctly closed

Some major probs just developed & now I have a totally different theme & a new version of Firefox 56.0 installed today... See image of installed programs while I … (read more)

Some major probs just developed & now I have a totally different theme & a new version of Firefox 56.0 installed today... See image of installed programs

while I still have Firefox 95.0.2 from 12/20/2021 Firefox 54.0.01 from 8/19/2017 Firefox 61.0.01 from 7/30/2018 Over time newer versions accumulate & I've been told not to try to uninstall any of the older versions as it may crash ALL versions


it happened I think sometime after closing a normal session ... I was trying to clear out everything (junk & temp files etc.) as I normally do when using CCleaner then a message said Previous session not correctly closed a message said Firefox is still running do you want to force it to close" I said yes...then it said "its taking a long time to close... do you want to force it to close? I said yes... this happens occasionally & with EDGE as well...but usually there's no problems afterwards

btw: I'm using [Windows 8.1] & after several attempts at restarting Firefox...with different 'fixes' including using safemode... I did a computer restart ... & I did a regular profile backup last time 12/16/21 so as a last resort it may help...but I'm afraid to try to mess with it

anyway...then I was trying to look up solutions & for those of us who are not tech savvy..there's too much info & too may options & links & they lead to new articles like using about:config & browser.sessionstore.resume_from_crash & restoring sessions etc which just gets confusing I copied raw data to clipboard (which is a million pages) & then copied text to clipboard (not as bad...but it may help someone to help me....

hopefully someone can straighten this out for me... I'm worn out trying to figure it out myself thanks

Asked by firefoxylady 7 months ago

Answered by FredMcD 7 months ago

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Replacing installed extension (shortcuts?) into menu bar

I was hoping to re-order the extension icons in my menu bar but it seems like that can't be done (akin to how open tabs can just be re-ordered), so I figured the best thi… (read more)

I was hoping to re-order the extension icons in my menu bar but it seems like that can't be done (akin to how open tabs can just be re-ordered), so I figured the best thing to do was to remove them and re-populate the menu bar with them in the desired order.

So I didn't uninstall them, but removed them from the menu bar, thinking I could then just put them back in the order I'd like, but I'm not seeing any way to re-insert their icons/shortcuts into the menu bar. Even once they're completely uninstalled and re-installed, they no longer seem to go into the menu bar as per usual, as if they've been earmarked as not belonging there regardless of a whole new re-install.

In brief: Is there any way to get the icon/shortcut for installed extensions back into the menu bar once they've been removed from there?

Thanks for your time.

Asked by reay.jespersen 1 year ago

Answered by Wesley Branton 1 year ago

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pop up ads

A few days ago I started to get random popup ads. All of a sudden an ad will op up that says something like "you are at rusk, get Macafee" or "get Norton" etc. The ads p… (read more)

A few days ago I started to get random popup ads. All of a sudden an ad will op up that says something like "you are at rusk, get Macafee" or "get Norton" etc. The ads pop up in the center of my screen and are about 20% the size of my screen. I have to click the x to get them to close. Sometimes there is the "don`t show me this again" option at the bottom left but even when I click ok the ads continue to pop up.

I`ve tried a few things but can`t figure it out. I`m retired and not a geek so it can get pretty frustrating pretty quick. I`ve lost my patience to scour through help articles looking for the exact sentence I need.

A step by step tutorial would be nice, thank you. I am using a laptop with windows 8.1. I use Firefox.

Thanks David

Asked by djrobinson2008 8 months ago

Answered by FredMcD 8 months ago

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since Firefox updated june 2021, I cannot compose or reply to emails in my comcast/xfinity account.

since Firefox updated june 2021, I cannot compose or reply to emails in my comcast/xfinity account. The compose box will come up but all it sdoes is keep spinning. If I… (read more)

since Firefox updated june 2021, I cannot compose or reply to emails in my comcast/xfinity account. The compose box will come up but all it sdoes is keep spinning. If I open xfinity in internet explore I have no problems

Asked by crebs45521 1 year ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 year ago

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WHY APP's Removed

file:/Desktop/Removed%20Apps.html On Thursday, November 25, 2021 9:02 AM my PC was refreshed, so says the Firefox icon that popped up on my screen, and I presume by Fire… (read more)

file:/Desktop/Removed%20Apps.html On Thursday, November 25, 2021 9:02 AM my PC was refreshed, so says the Firefox icon that popped up on my screen, and I presume by FireFox because they removed about 25 Apps that I typically use.

1-How do I re-install them? 2- and why would they be removed?

thanks for assistance and HAPPY NEW YEAR!

Asked by Magnogreato 7 months ago

Answered by Chris Ilias 7 months ago

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After updating to 91 version all my addons stopped working in private mode. How to enable all addons to work in private mode at once ?

After updating to 91 version almost all my addons stopped working in private mode. When FF team decided to block all addons for private mode there was a setting in about… (read more)

After updating to 91 version almost all my addons stopped working in private mode.

When FF team decided to block all addons for private mode there was a setting in about:config to allow all adons to work in private mode, but it looks like it is removed in 91 (?) or renamed (?).

So, how to enable all addons to work in private mode at once ? I have a lot and clicking each one in its settings will take a lot of time.

Asked by Tim 11 months ago

Answered by Tim 11 months ago

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Other bookmarks / For quick access - below my search line

Is there any way to remove the 'line' under my uppermost search line/box that refers to 'For quick access, place your bookmarks here on the bookmarks toolbar' (on the lef… (read more)

Is there any way to remove the 'line' under my uppermost search line/box that refers to 'For quick access, place your bookmarks here on the bookmarks toolbar' (on the left) and Other bookmarks (on the right)? It just takes up more space. I use the Menu bar, and can access it from 'Bookmarks'.

Thank you.

Asked by Mac291 11 months ago

Answered by TyDraniu 11 months ago