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Cannot access National Lottery Web Site but other Browsers work

I am asking this as a last attempt before giving uo on Firefox completely. I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is… (read more)

I am asking this as a last attempt before giving uo on Firefox completely.

I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is the page : https://www.national-lottery.co.uk/player/p/home.ftl

I get this error message : "SECURE CONNECTION FAILED. An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR"

Windows 8.1, running Firefox 75.0, with Avast 20.2.2041 Anti Virus.

This used to work fine, the was saved as a Bookmark. I can open the Web Page fromthe same computer if I use google Chrome Browser, without any other intervention.

After extensively researching various Help Topics on Firefox here's what I've tried :

Turning OFF Avast Anti-Virus protection - makes no differece. Clearing Firefox History, Cache, and Cookies - makes no difference. Refreshing Firefox - makes no difference.

The other thing I have noticed is that the Home Page of the National Lottery Web Site - https://www.national-lottery.co.uk/ WILL load, but only as a page Text with lots of Links.

Any ideas ?

Asked by Alan M 1 year ago

Last reply by Alan M 1 year ago

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Firefox 71 changed my toolbar arrangement

My Tabs toolbar used to be under my Links toolbar. It is now above the Address toolbar. How do I put my Tabs toolbar back where I want it (not where Firefox arbitrarily d… (read more)

My Tabs toolbar used to be under my Links toolbar. It is now above the Address toolbar.

How do I put my Tabs toolbar back where I want it (not where Firefox arbitrarily decided to put it)?

Alternately, How do I go back to FireFox 70.0.1?

System: Windows 8.1, 64-bit

              FireFox 71, 64-bit 

Note: My laptop (Windows 8.1, 64-bit) has Firefox 70.0.1 (but wants me to "update" (sic)). It has the tool bars in my preferred order. I'm not about to "update" until I know how to fix FireFox 71.

Asked by AIVAS 2 years ago

Answered by jscher2000 2 years ago

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How do I stop Firefox Update from Popping-Up?

I wish to stop the new pop-up update notification message built into Firefox 69.0.#. A pop-up message is not necessary, irritating and tiresome. Why is there no option av… (read more)

I wish to stop the new pop-up update notification message built into Firefox 69.0.#.

A pop-up message is not necessary, irritating and tiresome.

Why is there no option available to turn it off?

Asked by blebadef 2 years ago

Last reply by Matthias 1 year ago

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Links from emails not working.

Starting about 02/11/2020, links in emails take me to a blank page and FireFox stops working. Must close FireFox. I have neither added nor updated any add-ons. I disabled… (read more)

Starting about 02/11/2020, links in emails take me to a blank page and FireFox stops working. Must close FireFox.

I have neither added nor updated any add-ons.

I disabled all add-ons with no change.

Under Performance, I unchecked " Use recommended performance settings" and 'Use hardware acceleration when available". No change.

The only way a link works is if I have (basic) FireFox already running.

I have reversed the above changes and await HELP.

Asked by AIVAS 1 year ago

Last reply by OzSteveC 1 year ago

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how do i get firefox to ALLOW sites to auto-relode a web page

More and more sites are starting to "hide" behind cloudfare and such like which means it wants to re-load the web page automatically. Firefox is preventing this and I hav… (read more)

More and more sites are starting to "hide" behind cloudfare and such like which means it wants to re-load the web page automatically. Firefox is preventing this and I have to click allow every time, in some cases I can't access the sight due to this. I want to either turn OFF this annoyance permanently or to be able to "white list" certain sites to allow it

Asked by mortimer.hobart 1 year ago

Answered by jscher2000 1 year ago

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How to restore old firefox look (before 89)

I hate new firefox 89 looks. I can tolerate buttons. I can even tolerate ugly frameless tabs. But I will not tolerate bookmarks that are twice as fat as before. This is w… (read more)

I hate new firefox 89 looks. I can tolerate buttons. I can even tolerate ugly frameless tabs. But I will not tolerate bookmarks that are twice as fat as before. This is waste of space. Before I was able to see all my bookmarks from bookmark menu on screen. Now they are superfat and I have to scroll constantly in every sub-folder. Am I supposed to buy 4k screen now just because devs decided to make everything big like in touch-screen computers, even for mouse and keyboard users? Why is there no compact view anymore, only normal and superfat touch mode?

Is there any easy way, preference or something to restore old thin look? I googled topic and found some info about css styles but it includes too much of interfering with browser for me to do it. I want easy and permanent solution.

Asked by Piterk 8 months ago

Last reply by Chris Ilias 7 months ago

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Userid prompt - cannot delete suggestions

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for si… (read more)

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for sites I want to be secure.

I have disabled the form history in options. I have selected each item and tried either delete or shift-delete. None of these options work.

The site continues to present me with 3 userid options.

I hope this is not a major security threat since I am the only user on this computer and the site is one I have never visited, but it worries me nonetheless that I cannot remove the Firefox suggestions.

Asked by RemySecor 1 year ago

Last reply by RemySecor 10 months ago

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Firefox suggested to "refresh" to fix slow loading and after I did I lost all my bookmarks?

It says they will save your bookmarks when you do a refresh but after it reloaded they are ALL gone. I tried to go back and load from previous dates but it doesn't work.… (read more)

It says they will save your bookmarks when you do a refresh but after it reloaded they are ALL gone. I tried to go back and load from previous dates but it doesn't work.

Asked by AntiBling 2 years ago

Answered by Wesley Branton 2 years ago

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Print Preview 86.0 too small to see. Also other print features now very difficult

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is… (read more)

My print preview is no longer available, and the new one is too small to see what's on the page. It's useless! Also, simplify page is gone (I understand "Reader View") is the work-around. Also, it's many extra clicks to get to my system print controls to print properly.

Solving the print preview too small would go a long way towards keeping Firefox usable. The other things could certainly use fixing, however.

Thanks in advance! L.

(I have restored the old functionality temporarily with print.tab_modal.enabled preference set to false. Thanks community for showing me to do so! See https://support.mozilla.org/en-US/questions/1322623 if you want to know how.  However, usually Firefox takes these options away soon.  )

Asked by Ellis Eff 11 months ago

Last reply by jscher2000 6 months ago

  • Solved

firefox keeps blocking 3rd party cookies their settings do not work

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and … (read more)

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and for the information to set settings to enable cookies 3rd party they do not work. They tell me to check and uncheck boxes that I do not even have for setttings. I never had this problem before until Jan. of 2022. I have to use a different browser to get to the website and complete my task. There is something in the Firefox browser or they made changes/updates. Need step by step instructions. NEED TO TALK TO SOMEONE.

Asked by marschall3 2 weeks ago

Answered by jscher2000 1 week ago

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Why does FF, since update 59, always freeze

Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the bro… (read more)

Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the browser until the download is complete. Sometimes the download is not the same as the web page. Looks totally different like a word document,

Asked by toniwalker10 1 year ago

Last reply by toniwalker10 1 year ago

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Website keeps asking me to accept cookies - any way to "whitelist" it

Firefox 68. A web site I visit daily always shows a popup asking me to accept cookies ("aceptar y continuar navegando"). It's annoying. In options, I've selected "stand… (read more)

Firefox 68. A web site I visit daily always shows a popup asking me to accept cookies ("aceptar y continuar navegando"). It's annoying.

In options, I've selected "standard" for the cookie policy. I've emptied the cache, used the "forget this site" in the history for the web pages where the message pops up, and reloaded Firefox. It still prompts me.

Here's one of the pages it happens on: https://www.antena3.com/series/el-secreto-de-puente-viejo/avances/ Click "avances" or "momentos" and a large black box should pop up on the bottom of the screen, with the "aceptar y continuar navegando" in the lower right in a red rectangle.

Essentially, I want to tell the web site that I accept having cookies and have the web site remember my answer for the future.

Asked by RemySecor 2 years ago

Last reply by o.bernegg 1 year ago

  • Solved
  • Archived

Tabs on bottom only partially solved for FF 72.01

I had previously posted the "Why doesn't Firefox provide the option of tabs below menu bar?" at: https://support.mozilla.org/en-US/questions/1276795 I believed that the … (read more)

I had previously posted the "Why doesn't Firefox provide the option of tabs below menu bar?" at: https://support.mozilla.org/en-US/questions/1276795

I believed that the issue was solved by cor-el at https://support.mozilla.org/en-US/questions/1274416#answer-1279083

However, I have since discovered that this fix does not work in Private Browsing mode. Tabs still overlap the bookmark toolbar as they did with regular browsing before applying the aforementioned fix.

Does anyone have a modification to the userChrome.css file or tabs-on-bottom.css file referred to earlier which will place tabs below the menu/bookmark toolbar when using Private Browsing as well?

Asked by Firefox Account 2 years ago

Answered by Firefox Account 2 years ago

  • Solved
  • Archived

Firefox won't load google

So firefox will not let me search with Google, Bing, DuckDuckgo. But Baidu works. It is saying that it is a security issue. And thanks to google header which is strict tr… (read more)

So firefox will not let me search with Google, Bing, DuckDuckgo. But Baidu works. It is saying that it is a security issue. And thanks to google header which is strict transport security it will not load. This is the full error code

   https://www.google.com/search?client=firefox-b-d&q=blah+blah+blah
   
   Peer's Certificate issuer is not recognised.
   
   HTTP Strict Transport Security: true
   HTTP Public Key Pinning: true
   
   Certificate chain:
   
   -----BEGIN CERTIFICATE-----
   MIIEbDCCA1SgAwIBAgIQFa+SxCvxRZAIAAAAACqy5DANBgkqhkiG9w0BAQsFADAi
   MSAwHgYDVQQDExdNaWNyb3NvZnQgRmFtaWx5IFNhZmV0eTAeFw0yMDAxMjEwODE2
   MzVaFw0yMDA0MTQwODE2MzVaMGgxCzAJBgNVBAYTAlVTMRMwEQYDVQQIEwpDYWxp
   Zm9ybmlhMRYwFAYDVQQHEw1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKEwpHb29nbGUg
   TExDMRcwFQYDVQQDEw53d3cuZ29vZ2xlLmNvbTCCASIwDQYJKoZIhvcNAQEBBQAD
   ggEPADCCAQoCggEBAN8dkDyiIYA9vjPY9pZwPzCeML1SmShqroJBLLrgJC0Z4VY5
   IWuF24bU3WAd9HmFEujyJxb97WophVCVICocKGFi0aG5UUqIiGbEh8atTLfiiLIb
   iiNcXkQPSFy5e5STIOtxMkAzWLMFY1pygxW1idzentRxdD1oWVrvvAcFSZCHHVGH
   082jsZS0vqaak9P8lPnNj9UFemaFGPpOPXs1FGr19pepeK6NeVoF8E1vLY9BFWHN
   64oKs0lCkqKXeBrjTiX8UrmdI78QtmlEEELPWRgvj0iYV/yhmV9mR8MPljbvsOUr
   55LrEmXrFqYT5GiacBzbZTs1LUPCSdUr4SMJ5N8CAwEAAaOCAVYwggFSMAwGA1Ud
   EwEB/wQCMAAwGQYDVR0RBBIwEIIOd3d3Lmdvb2dsZS5jb20wIQYDVR0gBBowGDAI
   BgZngQwBAgIwDAYKKwYBBAHWeQIFAzCCAQIGCisGAQQB1nkCBAIEgfMEgfAA7gB1
   ALIeBcyLos2KIE6HZvkruYolIGdr2vpw57JJUy3vi5BeAAABb8djq3QAAAQDAEYw
   RAIgAKEqXW6ShwnAYzVPn0webAiLaHMA5sWQaoz9S3KuMu4CIFKaSXGjoVQQsbFY
   BeGaNAavGhGgN36/jLtTTdP/N6DkAHUAXqdz+d9WwOe1Nkh90EngMnqRmgyEoRIS
   hBh1loFxRVgAAAFvx2OrlAAABAMARjBEAiAerdJ+wqlsdSRh+RonxVaPszSmVALt
   qS4bhFvJ6y293gIgQy1hHPLGcs8g+NOpD20+frIxjeGZA7iirJN8rBLJdPkwDQYJ
   KoZIhvcNAQELBQADggEBAMr0MYiMnxQgg/ZgbJmgZqnAtsJT+WcFzvwzyWnwcKpo
   +yR12mLOw1wVVcqwvlnKti7Dy2OrqiI/9Iq0IdUG/UfGHWygPkg6dJL+2gOzIzQZ
   TsmYa1IFazFRjiKl4TP/Es0miVcz8q6KgFwmkM/IOfKNCgKk7KeLfJ2IMPZthxA2
   YKif1t05BN1Jslfls6vssFNcmWvEn/Ix+3Z9fcjgNv5XkTqgvTGiD9CIzsxye3+G
   57yk/dFWVylJ5zMEL8CyKJfJwsaRxaKqN3i5z/uKQSVkALW2R/8klNS7es/LKh9Z
   ifW+RSq7r+BVbikAoALBztZvjgSZ6gO/EKFZE3mizo0=
   -----END CERTIFICATE-----

Asked by Fury_Phoenix 1 year ago

Answered by Fury_Phoenix 1 year ago

  • Archived

New Keyboard Input Problems

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many pl… (read more)

Sorry that I don't know the version when this started, but within the last couple of months I have noticed that keyboard inputs are being processed incorrectly in many places.

The CMail web interface is one example. At the moment, in almost every GMail that I compose, I find "pieces" of things that I type in the wrong place. For example, I'll see a character on the end of a word somewhere in the message and notice that the same character is missing from a word later in the paragraph.

I also use some keyboard macros, and this new behavior has essentially stopped the use of these macros in FF.

One good example is that, for years, I have used a macro to dial voice calls using Google Voice. When google force the change to the new (green) version of Google Voice about six months ago, I had to spend several hours testing timing "delays" to get the macro to work in the new interface.

Those changes worked until the keyboard input problems started sometime in the last couple of months and the dialing macro not only became unusable, editing the timing delays didn't help.

If I fire up Chrome and use the same macro that fails in FF in Chrome, the macro works flawlessly in Chrome.

Beverly Howard

Asked by BevHoward 1 year ago

Last reply by BevHoward 1 year ago

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After v78 update I have two FFs, one with no passwords. What to do?

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows contr… (read more)

This morning FF advised me to update to a newer version. I did and got 78.0.1 (64-bit) for Windows 7. Later I was deleting a program - winpdfeditor - in the Windows control panel and, at completion, suddenly got a message that Firefox was updating (again), but this time with a big bold warning - as I recall - that this version was not synched with anything. This new Firefox opened. My regular version, the one I'd updated this morning -- let's call it FF-1 -- was also open. In the second version (FF-2) I immediately checked under Tools > Options > Logins and Passwords, and the passwords section was empty. I closed FF-2. FF-1 is still open and still has all my passwords. I checked my Mozilla > Firefox > Profiles folder and now have two profiles - one called jn******.default, where I can see all my regular FF files, including logins.json, and one called i6******.default-release, with all files created today and no logins.json. Windows control panel also tells me I have two FFs, but identifies them as v78.01 and v72.02, and says both were installed today. I just checked about:profiles and get this: "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes." What to do now? Obviously, I want to save the one with the passwords and delete the other one. But, as this situation is new to me, I want to do it the right way.

Asked by roberto32 1 year ago

Answered by cor-el 1 year ago

  • Solved
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Cannot access web page: The URL was rejected

When attempting to access https://signup.gmx.com I get the following error; The requested URL was rejected. Please consult with your administrator. Your support ID is: &… (read more)

When attempting to access https://signup.gmx.com I get the following error;

The requested URL was rejected. Please consult with your administrator. Your support ID is: < 3522328377538005653>

I contacted GMX and they have been unable to tell me why I can't access their signup page. I had my brother do a test from his home. He's on a different ISP. He is using a VPN, but this worked off VPN too. He is using the same ESR version of Firefox that I am, and he's on the same Windows 10 version I am. Also, he's using the same router I am with the same firmware. He can access the page without issue.

What I've tried;

I do not get this error for any other site. I've been trying to access this page on and off for about 6 months. It doesn't appear to be a temporary error.

Any ideas what might be causing this? thanks

Asked by TanyaC 1 year ago

Answered by TanyaC 1 year ago