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  • Archived

this machine is read as Win 8 when it is and has been a Win 10 machine?

Hi, This PC I am working on now is always seen as a Win 8 machine when I am using Firefox. The machine is a Win 10 unit. All my other units are read as the correct operat… (read more)

Hi, This PC I am working on now is always seen as a Win 8 machine when I am using Firefox. The machine is a Win 10 unit. All my other units are read as the correct operating system, and as this is the only one that runs Firefox, I believe I should discuss it with you. The problem only is acute when using this to access secure sites or to buy online. The machine is seen as suspect at all times. Also I struggle with Windows Updates deleting and damaging the operations at every tiny "update." I never use Edge. When they make me helpless, I switch to a Mac. Other than placing updates on delay, which works now and then, is there any other way to cut off microsoft? Gregory Burke ...


edited email from public.

Asked by visionditch 1 year ago

Last reply by James 1 year ago

  • Archived

Malware

Malwarebytes Prem. Reported malware on one of your files. Website Blocked due to malware IP 138.68.50.216 Port 443 Type Out bound File c:\program file\Mozilla Fire Fox Fi… (read more)

Malwarebytes Prem. Reported malware on one of your files.

Website Blocked due to malware

IP 138.68.50.216 Port 443 Type Out bound File c:\program file\Mozilla Fire Fox Firefox.exe


Should I ignore it?

Asked by Jack.G 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

11/19/2021 lost passwords and all bookmarks

The new version of Mozilla Firefox that auto installed this morning has not migrated my logins or bookmarks. I see the old Firefox folder on my desktop, but don't know ho… (read more)

The new version of Mozilla Firefox that auto installed this morning has not migrated my logins or bookmarks. I see the old Firefox folder on my desktop, but don't know how to get the old data into the new Firefox.

Asked by glkessel49 1 year ago

Last reply by Amelia 1 year ago

  • Archived

mozilla issues

I have an account and thought that the bookmarks etc would be saved. when I downloaded the most recent version of mozilla everything went out the window and it stopped wo… (read more)

I have an account and thought that the bookmarks etc would be saved. when I downloaded the most recent version of mozilla everything went out the window and it stopped working. I had selected not to restore defaults cause it messes with a lot of settings that I didn't want to have to redo again. didn't matter what i did it wouldn't work. ended up having to install a new version of mozilla, how ever my history, bookmarks, etc that I rely on being there where all gone. I need help trying to get everything back please

Asked by kakashi_senseisms91 1 year ago

Last reply by Paul 1 year ago

  • Archived

Recently Firefox sometimes reports it cannot restore previous sessions when launched. The restore option is not set.

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have th… (read more)

Since sometime in August 2021, I suspect after an update, occasionally when I launch Firefox it reports that it was unable to restore a previous session. I do not have the option to open previous sessions selected. On other occasions it starts properly with a blank page as it is configured to do.

Am I missing a setting?

It is not a major problem, I can simply enter a URL or search string in the address bar and it works properly for the rest of the session.

It is happening both on my Windows 8.1 Pro and Windows 10 Pro PCs running the 64-bit version of Firefox.

Any suggestions will be appreciated. Thank you.

Asked by str8chat 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost my bookmarks after upgrade

After one of the Firefox upgrades my Primary Bookmarks have disapeared. I still have " other bookmarks". Also if i need to bookmark another page I cannot find a drop down… (read more)

After one of the Firefox upgrades my Primary Bookmarks have disapeared. I still have " other bookmarks". Also if i need to bookmark another page I cannot find a drop down menu to do it.

Asked by lossie64 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

"Sign In" box reappearing repeatedly whenever open firefox browser

1: I hit Firefox tab to open browser and am immediately required to type in Primary Password, entered, presumably accepted. 2: However, the "Sign In" box reappears a sec… (read more)

  1. 1: I hit Firefox tab to open browser and am immediately required to type in Primary Password, entered, presumably accepted.
  2. 2: However, the "Sign In" box reappears a second time requiring re-entering the Primary Password; again primary password is entered (presumably accepted).
  3. 3: Astonishingly, the "Sign In" box reappears a third time requiring typing Primary Password, comply (presumably accepted).

Unbelievably, this continues ... The "Sign In" box reappears, hit cancel. "Sign In" box reappears, hit cancel.

Confusing, Distressing, Exasperating, Annoying, Provoking, Enraging, Unpleasant, Aggravating, Infuriating, etc., etc.

Why? Why? Why? I'm ticked off, want to "throw in the towel" and head back to rival browser.

Maria

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by malmahorvath 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Junk mail in inbox

Lately, I've been getting too much junk in my inbox. For instance, someone offering me 'rewards', wanting me to 'sign up', etc. i delete them all. For quite a while, my i… (read more)

Lately, I've been getting too much junk in my inbox. For instance, someone offering me 'rewards', wanting me to 'sign up', etc. i delete them all. For quite a while, my inbox stayed quite 'clean', but what happened, I don't know. Thought I was keeping up with security settings, etc., but maybe i'm missing something ? Above all, though, I'd like to say how satisfied I am with using Firefox-have been using it for a long time ! Never had issues I couldn't solve by asking for help, or just checking settings. Thanks, Firefox !

Asked by Sunflower44 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Ad Blocker ad blocker in menu bar and cannot be removed

Hello, In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block. This supposed ad blocker is not blocking ads and cannot be uninstall… (read more)

Hello,

In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block.

This supposed ad blocker is not blocking ads and cannot be uninstalled; it does not show up as an extension or add-on.

I also interferes with other ad blockers like Ad Block, so I had to uninstall the latter

The symbol for this Ad Blocker in the menu/toolbar at the top is a shadowed, almost invisible, backward hand, the mirror opposite of the hand symbol Ad Block uses as its insignia.

I cannot find any information about this Ad Blocker ad blocker online.

Does anyone know about it and how to get rid of it?

Also - I've run three version of anti-malware software and none found it or got rid of it.

Thank you

Asked by tvhodony 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

installing components to play audio or videos

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio … (read more)

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio or video on this page) please try again later. which have for the last two days since installing firefox as my net browser. What can I do to improve this or have the components install sooner? any assistance would be greatly appreciated.

                Carlos from Portland, OR

Asked by cruzdc1 1 year ago

Last reply by Amelia 1 year ago

  • Archived

Why can;t I play GSN Games on Firefox.

Hello Community, I want to play GSN Games on Firefox, but I keep getting this Unable to Load Your Lobby and says to contact customer service on GSN. I have done that and … (read more)

Hello Community, I want to play GSN Games on Firefox, but I keep getting this Unable to Load Your Lobby and says to contact customer service on GSN. I have done that and was told that there is no problem on their end, and to contact Firefox. I am sending you a screenshot of my problem. Please advise! Malcolm.

Asked by mhuscrof 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Gah. Your tab just crashed.

No matter which site i try to open this error pops us. Site load for like 3 sec and then this error pops or sites doesnot load at all. am using 1) Win 8.1 64 bit 2) faci… (read more)

No matter which site i try to open this error pops us. Site load for like 3 sec and then this error pops or sites doesnot load at all. am using 1) Win 8.1 64 bit 2) facing this error while using tor bundle in firefox. Latest version. I have encountered this in my last update too but was able to resolve this issue. Can't remember what i did. 3) i tried about:config and changed the browser.tab thing to false. no change observed 4) i ran firefox in safe mode.issue not resolved. 5) disabled antivirus(quickheal) and ran firefox. issue not resolved. 6) uninstalled and reinstalled it. issue still exist 7) about:crashes shows nothing. 8) graphics and drivers upto date.hardware acceleration disabled.

hope someone has a solution.

Asked by anayamirc 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox update proces is corrupted/hacked to install background update 308046B0AF4A39CB which provides Tr.Gen threat

I can't find anything about a compromised Firefox update while using the browser when you go to help and let the browser update itself. It seems you've been hacked becaus… (read more)

I can't find anything about a compromised Firefox update while using the browser when you go to help and let the browser update itself. It seems you've been hacked because I can't otherwise explain the firefox background update 308046BoAF4A39CB, which is been detected by my systems. I obviously have more information about this if you like, but I see nowhere how to report this properly. This is the first time this has happened to me, at least as far as I know and so far I've only detected the Tr.Gen threat on my Windows computers. I would like an adequate response from Mozilla on how this could happen and what the repercussions are plus how to avoid this in the future. I've been using the Firefox browser on all my systems with various operating systems and would prefer to keep using it, but not if your own updating process is comprimised. I also think it's idiotic that I can't upload a bigger screenshot than 1024 kb because my very relevant picture is 3084 kb in size.

Sincerely,


J.L

Asked by Jayfl 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Facebook for the last couple months will not ever finish loading or show any pictures in posts, then when I scroll it never refreshes to catch up. had to switch to brave to use facebook.

what changed. I have been a staunch Firefox fan for many years. now it wont work for just the one app? did all the usual things cookies, cache, ect. it works for a coupl… (read more)

what changed. I have been a staunch Firefox fan for many years. now it wont work for just the one app? did all the usual things cookies, cache, ect. it works for a couple hours at most then goes right back to useless.

Asked by John F 11 months ago

Last reply by Terry 11 months ago