Showing questions tagged: Show all questions
  • Solved
  • Locked
  • Archived

Were do suspicous add-ons Download Keeper come from?

Today, I noticed an advertisement on a page I visited. This advertisement was labelled "Download Keeper" and showed a few pictures with products and prices in dollars. I … (read more)

Today, I noticed an advertisement on a page I visited. This advertisement was labelled "Download Keeper" and showed a few pictures with products and prices in dollars. I didn't expect such advertisements on the site in question and so I looked more closely at it. In the mark-up, I find a lot of elements containing classes starting with SF_ like SF_IIAD_EXPL and url's starting with http://www.superfish.com. Also, some javascript files are loaded from http://rvzr-a.akamaihd.net. Then, I looked at my add-ons and found 4 suspicious ones: DDoowload keeper 1.6 DoWnlOad KeeEper 1.6 Download keeper 1.6 DownnlOadd KeepEr 1.6 How could these have come here? I certainly didn't add them intentionally. Will they have come in with some software installer? Is there some way I can prevent these types of add-ons to be installed?

Asked by R.Schreurs 8 years ago

Answered by jscher2000 8 years ago

  • Locked
  • Archived

Unable to access addons since BING hi jacked my google

FredMcD replied to my Bing problem with Firefox, but sadly despite trying several ways as soon as I click on add-on my page just goes blank. Tools add-on same blank page… (read more)

FredMcD replied to my Bing problem with Firefox, but sadly despite trying several ways as soon as I click on add-on my page just goes blank.

Tools add-on same blank page, same with Firefox page click on the three lines scroll down to add on blank screen comes up.

When I googled this problem there were several videos that stated it was a virus, I have Malwarebytes premium so I have also contacted them for their assistance. Bing or any other of the sites listed SafeSearch etc. none are listed in my files list so nothing to delete.

Is it worth deleting Firefox and then next day download it fresh, or is the bad add-on just lurking ready to attach itself again.

Asked by Robin S 9 months ago

Last reply by FredMcD 9 months ago

  • Solved
  • Locked
  • Archived

firefox 57 is crashing

The update to Firefox 57 Freezes, Crashes and is extremely slow. Running Windows 8.1. Reverting to Firefox 56 resolves the issues, and works fine. There seems to be no… (read more)

The update to Firefox 57 Freezes, Crashes and is extremely slow. Running Windows 8.1. Reverting to Firefox 56 resolves the issues, and works fine. There seems to be no direct contact to FF for support, and the "contact us" is a "do-loop" to nowhere. I tried feedback :( using Firefox 57 -- after 5 mins, I had typed 10 words.

Asked by aljohn 3 years ago

Answered by Shadow110 3 years ago

  • Locked
  • Archived

No Roboform toolbar in Firefox 22 Beta

Locking this "beta" thread. Firefox 22 was released yesterday. I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that th… (read more)

Locking this "beta" thread. Firefox 22 was released yesterday.


I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.

Asked by blegs38552 8 years ago

Last reply by 55brianb 8 years ago

  • Solved
  • Locked
  • Archived

After years of happily using Firefox, sudden, recurrent calamity

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Fire… (read more)

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Firefox.

So my browser life has been good--uneventful, even serene.

Until yesterday. Then Firefox suddenly stopped responding. Once, then twice, all together about five times yesterday, it would stop responding and I'd have to close the program and restart. And the pattern has repeated itself today. Sometimes when it's not responding I can still do things like open a new tab, but not download files or play a YouTube video--in fact there's a blank space where the video should be. Sometimes I can't even close Firefox in order to restart without turning off my computer.

Let me emphasize that nothing has changed in the manner of my Firefox use to possibly trigger all this.  I'm doing exactly what I always did, nothing more. 

My first awareness came when Windows notified me that Firefox had stopped responding and wanted me to click on "close program" in the dialog box and close Firefox, which I did. Windows said they would search for a solution, and let me know. At one point Mozilla came on the screen to announce a crash, and I filled out a crash report. Each time my first awareness of a problem comes when Windows appears in a little box and announces that Firefox has stopped responding. Soon after, the lack of responsiveness will become obvious to me in a variety of ways.

One notable point: if I restart Firefox everything will be fine for a while, and then, out of the blue, the unresponsiveness will recur.

I want to know why this is happening. Since my internet browsing pattern has not changed its nature, does the fault lie with this new version of Firefox? Or is there some malware that is responsible? I should emphasize that I've been using Chrome in the meantime and it has exhibited none of the problems of Firefox.

Actually, rather than my engaging in ignorant speculation, I'll just wait for analysis by the experts in this forum.

Asked by graviton37 7 years ago

Answered by graviton37 7 years ago

  • Locked
  • Archived

Where is the official download page for full version of Firefox? Old one has only stubs now.

The old page now has stubs only, there is no full version on it: https://www.mozilla.org/en-US/firefox/all/ Separate but valid question: Searching Mozilla Support on this… (read more)

The old page now has stubs only, there is no full version on it: https://www.mozilla.org/en-US/firefox/all/

Separate but valid question: Searching Mozilla Support on this very forum yields no answers as to where to download the full version of the program itself, around which this entire forum has been set up with all the numerous questions in it about the program... yet there is no answer on how and where to actually *GET* the full version of the program... this strongly suggests that the forum administrators went out of their way, to make it difficult to impossible for users to get the FULL VERSION of the program...

There are many valid reasons for needing the full version of the program, don't you think it's pretty incredible that it has always been difficult to download the full version of Firefox? The old page had it buried in between the Acholi and Xhosa languages, even though English (US) is probably needed by millions of users vs. relatively few for Acholi and Xhosa... Millions of users had to go though gymnastics of finding it buried in between all the worlds languages with every consecutive version, and now they completely removed it even from that page...

What is the the reason, and you have to agree there is a reason, for Mozilla preventing us from having the full installation file? And what is the reason, even when the full installation file existed on that page, for this forum to make it almost impossible to find that page when searching the forum, or the entire internet for the official full version download page?

Asked by c627627 6 years ago

Last reply by c627627 6 years ago

  • Locked
  • Archived

Facebook keep loading every 2 - 3 seconds while scrolling down... It is very frustrating.. I like new firefox but this should be fixed...

I made Firefox as default browser after new update.. I liked it.. but I have an issue and I am very frustrated with that... whenever I scroll down on facebook..page gets … (read more)

I made Firefox as default browser after new update.. I liked it.. but I have an issue and I am very frustrated with that... whenever I scroll down on facebook..page gets loaded every 2-3 seconds and that leads to reduction in speed of a browsing.. I aam not going to use firefox until this issue has been fixed... So, just let me know if you get solution of this problem.

Asked by jaythe20 7 years ago

Last reply by Diego Victor 7 years ago

  • Locked
  • Archived

ERROR LOADING MODULE: /s=2.0.155.15/js/com/slacker/util/adobe/Omniture.js TypeError: com.slacker.util.CookieJar is undefined

visit aol radio and got the error listed: ERROR LOADING MODULE: /s=2.0.155.15/js/com/slacker/util/adobe/Omniture.js TypeError: com.slacker.util.CookieJar is undefined … (read more)

visit aol radio and got the error listed: ERROR LOADING MODULE: /s=2.0.155.15/js/com/slacker/util/adobe/Omniture.js TypeError: com.slacker.util.CookieJar is undefined

Asked by asstreg 8 years ago

Last reply by AliceWyman 7 years ago

  • Locked
  • Archived

Yes, that solved the problem, but clicking on that didn't work.

A reply was sent to my email, but clicking on the line saying my problem was solved led only to a "cannot find the server". So I went to Mozilla site and signed in, but t… (read more)

A reply was sent to my email, but clicking on the line saying my problem was solved led only to a "cannot find the server". So I went to Mozilla site and signed in, but there was nothing in my inbox there. So I am sending the contribution to 650 Castro Street, Suite 300, Mountain View, CA 94041. So everything is find here, but does the aoove mean there is a problem?

Asked by Jfnewell 7 years ago

Last reply by philipp 7 years ago

  • Solved
  • Locked
  • Archived

restore new tab to default

I have Firefox 30.0. My new tab was just Google, now it is nine different web pages which probably represent my most used webpages. I don't like this setup. I just wan… (read more)

I have Firefox 30.0. My new tab was just Google, now it is nine different web pages which probably represent my most used webpages. I don't like this setup. I just want Google each time I start a new tab.

I would also like to stop this page from being hijacked so regularly. It is incredibly annoying. How can I stop changes being made without my permission?

I've had about 5 different pages as my new page in the last two weeks. I've removed some programs from my computer, but it's still happening.

I tried to do the about:config thing, but the page that shows up (browser.newtab.url) says that it is the default of about:newtab

Can anyone please help.

Asked by punkin1 7 years ago

Answered by cor-el 7 years ago

  • Locked
  • Archived

24 has downloaded without my approval. How do I keep 22.0? I do not want to lose the Javascript toggle.

locking as a duplicate of https://support.mozilla.org/en-US/questions/975844 24 has downloaded without my approval. How do I keep 22.0, and prevent the 24.0 upgrade? I do… (read more)

locking as a duplicate of https://support.mozilla.org/en-US/questions/975844

24 has downloaded without my approval. How do I keep 22.0, and prevent the 24.0 upgrade? I do not want to lose the Javascript toggle since I use it continually. I prefer having Javascript off, but need it on random pages, and do not want to restart my browser every time i change it, since I don't have the bandwidth to waste or constant restarts.

Asked by dragongrrl 8 years ago

Last reply by user709721 8 years ago