Firefox Support Forum

Firefox 112 update will not download completely. It just keeps saying it is downloading but it does not complete. I can't access some websites now since I have been trying to download the update. Please help. Thanks.

I am currently using a Yahoo Mail account and have been for years but recently when on the yahoo mail page I get a red notification tellimg me I'm not connected to the internet on the tab displaying Yahoo Mail.

All other open tabs are able to access the net with no problem.

The only way to clear the issue is to open task manager, select all user info whereupon I will see one or two entries under Firefox using massive amounts of memory, i.e most open windows will have between 4.000k and 10.000k allocated but the top two entries arranged under memory use will both be firefox showing around 13.000.000k and 1.500.000k but with no information to identify which tab in firefox is using that amount.

If you select the 13.000.000 and end process, it ends that entry and nothing happens, if you then end the 1.500.000 process it crashes firefox and every single tab and window closes.

Restart firefox and it will open with the session restore page, hit restore existing session and watch the pages reopen and one iteration will head for the 13.000.000 mark again and Yahoo will not load at all.

It usually takes one or two more crashes until the session restores and Yahoo Mail loads and opens as if nothing has happened.

Today however after 4 attempts I eventually got a cannot find server notice on the yahoo page so I hard reset my router and after manually diabling and re enabling my network adapter my computer re-established a newtwork connection but when I restarted Firefox again the restore session was greyed out and only the new session button was available.

In the new session it loaded Yahoo mail immediately and when I tried to see if I could manually restore the session using the top right menu button, there is no session restore information or button at all.

Go to the history tab and there are no closed tabs or windows ( both greyed out) but the recent history display and the history itself is showing all the previousl pages.

I searched online and found this link https://support.mozilla.org/en-US/questions/1267353#:~:text=If%20your%20tabs%20disappeared%20and%20the%20previous%20session,3.%20Close%20Firefox%20Delete%20sessionstore.jsonlz4%20file%20More%20items but none of the information in it matches anything in my file system even though I too am still using Windows 7. This is the version in the update history Firefox 108.0.2 (20230104165113) Details Installed on: 6 January 2023 at 15:40:33 Status: The Update was successfully installed

Can anyone help with the why one particular tab in firefox keeps trying to monopolise memory use for itself and how to stop it, and whether there is any way to recover the previous session information as I can't find anythig remotely relating to it on my system at all:-(

Thanks

Windows 7 ultimate with latest Firefox version: Started having problems with being unable to save or edit bookmark in firefox. When I attempt to obtain info through mozilla solutions, firefox closes.

Dear Sir I had been watched youtube many years, but a few years back then it kept signed me out, and I have had to sign in again every time. It's annoying and rather fed up too. would you help and give me advice how can I stay sign in once and for all. Thank you. Regards. Louise

When Firefox updated on my Windows 7 computer, I could no longer access my email on Outlook.com. I had to revert to an earlier restore point on my computer (and thus the previous version of Firefox) to use Outlook.

Greetings and Regards In Windows 7 64-bit, when pasting in any of the empty spaces and entries, Firefox closes suddenly. Report ID 93d3828f-e08f-4b02-8f99-40070d9ac990 bp-b9584f4d-6683-452b-9fd5-5b46c0230527

I purchased online the Firefox VPN and Email mask program. Because my system is windows 7 Pro it would not install. I want a refund on my 80 plus dollars back to my PayPal account. Bill Phillips [removed email from public]

Recently an update popped up and I allowed it. Since then, two major changes. #1 each time I open Firefox it loads all my bookmarks at the same time. I have to close it and reopen a new tab instead. #2 when I try to search on Google it automatically transfers to Microsoft Bing which I do not want. Any suggestions?

Win 7 64 bit. 109.0.1 (64-bit) I have two admin user accounts. On number two when I bookmark a page it automatically puts a folder on the toolbar.

in number one it puts in the bookmark pull down [where you click Bookmarks from the menu bar] and I can create a folder on the toolbar if I want. I want.

I do not want all boomarks to be on the toolbar but want the toolbar shown as i want to be able to add a folder

Not sure how bad the malware is but. i tried to get my main accounts sorted with a new password as soon as i found out my identity could be at risk . saying that though , I have had my Fb page disabled ! Amazon keep telling me my payment was declined , when i havent shopped with them recently . couldnt cancel ..... so i completley took all payment cards out and left ... Apparantly affects google accounts aswell .... but overall its totally had me going round in circles ? So hope someone can help ...... i thought the new firefox update may have some fix ? There dont seem to be any help ? Im at the point of re-installing Windows ... Cheers to any one who can help

Hello,

I recently tried to renew a subscription to continue getting alerts for the ISS flyover times. I entered the info to renew, and was told a code was emailed to my address. After 8 attempts over 2 days to receive the code (which was never sent or in my spam folder), I used Chrome to fill out the form, and immediately received the code.

To log on here to ask this question I used Firefox (and I have Thunderbird for my email) and repeated tries got me no verification code. Switched to Chrome and instantly got the verification email.

Just trying to figure out what is preventing me from receiving authentication codes after typing in legit requests with Firefox.

I am using Win7 (x64) with the latest updates of Firefox and Thunderbird. Any help would be appreciated. Thanks!

Can a Wildcard such as Dollar or the question mark be used to substitute a character or a number of characters while searching the FF password manager? Thanks I checked out the help page below and tried to search the help but no joy https://support.mozilla.org/en-US/products/firefox/privacy-and-security/passwords-forms-search-and-history Thanks M E

I used to go to this website which i have account and now it will not let me login it says it is unsecured how can i get it back to secured so i can login i get this message An error occurred during a connection to yecustom.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

When I use CTRL+V or even right-click to paste any text, Firefox crashes and displays an error. My Firefox version is the latest, 113.0.1. I tried entering safe mode and disabling all plugins, but the error still occurs. I also tried reinstalling Firefox, but the issue persists. However, other browsers work fine. I would greatly appreciate your assistance. Here is my error report:

AdapterDeviceID: 0x1d01 AdapterDriverVersion: 30.0.14.7381 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B2e17e2b2-b8d4-4a67-8d7b-fafa6cc9d1d0%7D:2.1.1,%7B4a313247-8330-4a81-948e-b79936516f78%7D:3.0.12,juraj.masiar%40gmail.com_ScrollAnywhere:9.2,tongwen%40softcup:2.2.0,glitterdrag%40harytfw:1.56.11,s3download%40statusbar:5.12,uBlock0%40raymondhill.net:1.49.2,%7B506e023c-7f2b-40a3-8066-bc5deb40aebe%7D:3.2.7,hotfix-update-xpi-intermediate%40mozilla.com:1.0.6,weautopagerize%40wantora.github.io:1.7.6,addon%40darkreader.org:4.9.63,helper%40savefrom.net:9.91,FirefoxColor%40mozilla.com:2.1.7,%7B7be2ba16-0f1e-4d93-9ebc-5164397477a9%7D:0.6.3.3,pixivadhide%40hayami.servehttp.com:0.37,%7B036a55b4-5e72-4d05-a06c-cba2dfcc134a%7D:9.7.2.1,webpconverter%40hilberteikelboom.nl:1.2.9,the-content-farm-terminator%40hyperbola.me:4.2.0,%7Bf6cad17e-f1e1-4512-ab72-adb4e12e9daa%7D:1.0,select-after-closing-current%40qw.linux-2g64.local:5.3,default-zoom%40jamielinux.com:1.1.3,customscrollbars%40computerwhiz:4.2.2,%7Babb0d505-379c-486f-8ada-abbcb0dc9ab0%7D:0.1.7,%40hideyoutubecontrolls:3.1.4,personal_blocklist%40wildsky.cc:3.4.0,right_next%40t7yang:2.0.2,%7Bccc02f4b-ecc2-4b21-932c-041d59bd40de%7D:0.9.1,admin%40fastaddons.com_SearchResultPreviews:3.5,%7B5a898e4e-6b5c-4acf-9e29-4c791d3b5f2e%7D:0.4.2.4,%7B27376da4-366d-4549-878e-5934e0114107%7D:1.9.1,%7B58204f8b-01c2-4bbc-98f8-9a90458fd9ef%7D:0.3.37,avi6106%40gmail.com:1.7.9,clearcache%40michel.de.almeida:3.2,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:113.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.4,ddg%40search.mozilla.org:1.4,readmoo%40search.mozilla.org:1.2,wikipedia%40search.mozilla.org:1.3,firefox-compact-dark%40mozilla.org:1.2,addons-search-detection%40mozilla.com:2.0.0 AppInitDLLs: %ProgramFiles%\MacType\MacType64.dll AvailablePageFile: 9808240640 AvailablePhysicalMemory: 3343482880 AvailableVirtualMemory: 8792887980032 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230511191846 CPUMicrocodeVersion: 0x28 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1684683469 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: accessibility.cache.enabled,devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1684127100 LauncherProcessState: 1

Throttleable: 1 TotalPageFile: 17089462272 TotalPhysicalMemory: 8545705984 TotalVirtualMemory: 8796092891136 UptimeTS: 2249.70381867 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 113.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4

MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 服務提供者 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP 服務提供者 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 服務提供者 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP 服務提供者 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: zh-TW

It seems like no matter what I do, I can't get Firefox to download files from Google Drive. It loads for a moment, then it says "The page isn’t redirecting properly". I have confirmed that it's only Firefox because I can download files from Google Drive with Google Chrome. I have disabled Enhanced Tracking Protection, selecting the Standard Enhanced Tracking Protection Setting, and even refreshing Firefox. Though, I noticed that it only works on incognito mode for whatever reason.

After second to last update Firefox doesn't show bold fonts on my website. In Chrome everything is ok. This issue shows on diffrent computers and diffrent windows version. How to fix it?

Hello Community,

I have always found the "Save Image As..." menu command when right-clicking with the mouse in order to save an image. Recently the website where I download these images from has implemented an automatic zoom feature that changed this standard menu (now appearing with commands such as "Save Page As...", "Save Page to Pocket", "Select All", etc...). I cannot access any command that directly relates to the underlying image and so I am not able to save it. The website developers assured me that with their own browser (not Firefox, I presume) the "Save Image As..." option is still available, suggesting me to install a different one. I believe the reason of this change in behaviour is because the mouse does not find a direct link to the image any more (as if there was a layer in between running a script to enlarge the image).

My question: is there any other way to access the menu option I need? Why should other browsers be able to "see through" the image and have the standard menu?

Thank you for any suggestion.