Showing questions tagged: Show all questions

.ntdll error for a while

I have crashes and this error occurs in Event Viewer: Faulting application name: firefox.exe, version: 76.0.1.7432, time stamp: 0x5eb403e6 Faulting module name: ntdll.dll… (read more)

I have crashes and this error occurs in Event Viewer:

Faulting application name: firefox.exe, version: 76.0.1.7432, time stamp: 0x5eb403e6 Faulting module name: ntdll.dll, version: 6.1.7601.24545, time stamp: 0x5e0eb67f Exception code: 0xc0000005 Fault offset: 0x000000000006b666 Faulting process id: 0x1548 Faulting application start time: 0x01d62de8102d8263 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 4f376819-99db-11ea-8f06-d43d7ef05b50

Asked by florinds 1 week ago

Last reply by florinds 6 days ago

I have version 75 and I get this error message: he page isn’t redirecting properly An error occurred during a connection to smile.amazon.com. This problem

I go to Amazon.com. --> Orders and Returns --> Digital orders -->I find a digital order with a payment problem, and click on "View Order Details." When I do, th… (read more)

I go to Amazon.com. --> Orders and Returns --> Digital orders -->I find a digital order with a payment problem, and click on "View Order Details." When I do, the text below appears. How can fix it so this doesn't happen? Thank you for your time.

The page isn’t redirecting properly

An error occurred during a connection to smile.amazon.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Asked by talltalestogo 3 weeks ago

Last reply by Wesley Branton 3 weeks ago

ALERT !!!!!!!! Firefox needs to be more secure for the add-ons section.

Hi, For the add-ons section, I think all the add-ons should be scanned. ================= it is not my fault that if I download an add-on, it turns out to be a malicious… (read more)

Hi, For the add-ons section, I think all the add-ons should be scanned.

=================

it is not my fault that if I download an add-on, it turns out to be a malicious add-on that executes remote codes. You are telling me: "This is not monitored for security through Mozilla's Recommended Extensions program. Make sure you trust it before installing." How can I trust it if I don't know anything about it?? or if it is new? -Most of people here who are downloading add-ons are normal users like me, not people who understand codes and developing.- Read reviews?? Do I understand from you that some people have to sacrifice for us so the rest can know if it is bad or good add-on? And by the way Reading reviews is not enough, For example Few months ago I downloaded a VPN similar to another one, lots of reviews say it is good, so I used it for maybe 1 month then I disabled it and stopped using it. Today I look at it in the disabled add-ons list, I find this message: "VPN has been disabled due to security or stability issues." I read more information about it, it turned out that it was executing remote codes....... That means I shouldn't even trust reviews!! Nothing happened to my firefox browser, but (it may happen) in the future, because of the already executed remote codes or or maybe those codes stole some information about me,....I don't know, but it may get worse who knows what those executed codes do.....

=============================

Now after I provided my (((important))) suggestion, I need an advice please what should I do now?? Should I now reinstall this browser and clean it and remove all of the history? Or change my passwords in ((every site)) I visited?? or what? Thank You Very Much.

Asked by ­ 1 month ago

Last reply by ­ 1 month ago

Every other tab does not work

This has gone on for months now, but I was patient because I figured other people would also see it and solve it. Alas, no. I am running 74.0 (64-bit) on Win7 Home Premi… (read more)

This has gone on for months now, but I was patient because I figured other people would also see it and solve it. Alas, no.

I am running 74.0 (64-bit) on Win7 Home Premium SP1.

Only every other tab that I create works. The URL simply remains in the address bar and nothing can persuade the browser to contact it (e.g., Enter, ctrl-R). If I repeat whatever action caused the invalid tab, I get a new tab and it works fine. There is no difference how I open the tab: click a hyperlink in Thunderbird, ctrl-click a hyperlink on a webpage, right-click+open_in_new_tab on a hyperlink on a web page.

While we're on the every-other pattern... The browser has trouble coming up in a workable condition after boot; I currently blame that on overly-aggressive A/V behavior but it does work after I close it and restart it.

Has anyone else seen behavior like this?

Asked by Jeff Grossman 2 months ago

Last reply by FredMcD 1 month ago

AMozilla folders in my AppData/Roaming profiles - legit or malware?

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files… (read more)

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files are all from 2018 - no recent use. Are these legitimate? Safe to delete?

The regular Mozilla folder contains two Firefox profile folders: one with recent files, the other all from 2018. Safe to delete the defunct profile folder? (I am the only user of this computer.)

Thanks.

Asked by jell 4 months ago

Last reply by IanBJones 1 month ago

An error occurred during a connection to home.packagesear.ch. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECO

This is the message that I receive when I click on the Firefox icon: Secure Connection Failed An error occurred during a connection to home.packagesear.ch. SSL received a… (read more)

This is the message that I receive when I click on the Firefox icon:

Secure Connection Failed

An error occurred during a connection to home.packagesear.ch. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by espina7 1 month ago

Last reply by FredMcD 1 month ago

  • Solved

upgrade from 74 to 75 the browser won't go to any site. The lovely new big address bar shows up, but that's about it. Other browsers no problem.

So I generally keep Firefox up to date, letting the system manage itself, but this time I have had to disable this update. When I update, either through the automatic u… (read more)

So I generally keep Firefox up to date, letting the system manage itself, but this time I have had to disable this update. When I update, either through the automatic updates, or even from a fresh install of 75 (or beta 76) the browser starts, I see the lovely new address bar, albeit blank, and the browser just hangs right there. I can type in the nifty new bar, but nothing happens, no browsing to a site, no opening configs, nothing.

I have this issue on windows 7, 8 and 10 machines, so it's not an OS issue.

When an update does happen it chews up my profiles too and I have to end up rebuilding those. Only when I go back to 74 does Firefox work again.

I'm at a bit of a loss here.

Asked by Mark C 1 month ago

Answered by philipp 1 month ago

  • Solved

Many sites not loading due to PR_END_OF_FILE_ERROR

For some time now - two or three weeks - I experience R_END_OF_FILE_ERROR on many websites. It is only under Firefox. And not on all sites. One example is coronavirus.bg.… (read more)

For some time now - two or three weeks - I experience R_END_OF_FILE_ERROR on many websites. It is only under Firefox. And not on all sites. One example is coronavirus.bg. I can't open it under Firefox. I use Firefox v.75 on Windows 7. I tried:

  • checking TLS settings - screenshot attached. Seems fine.
  • clearing the cache; didn't help.
  • turning network.dns.disableIPv6 to 'true'; didn't help.
  • turning network.dns.disablePrefetch to 'true'; didn't help.
  • restarting Firefox with add-ons disabled; didn't help.
  • scanning for malware; Malwarebytes didn't find any.

I am also attaching my browser test results from ssllabs.com.

I honestly don't know what to do and what is the issue. Please advise.

Asked by radi.stoyanov 1 month ago

Answered by radi.stoyanov 1 month ago

I get a blank page on FB when I try to go there on my PC but no problem on my android smart phone

I use fire for browser on my PC and just today when I click on the FB icon it goes to my home page but it is blank. I do not have any problems using FB on my smart phone … (read more)

I use fire for browser on my PC and just today when I click on the FB icon it goes to my home page but it is blank. I do not have any problems using FB on my smart phone

Asked by 8balllee 2 months ago

Last reply by 8balllee 2 months ago

Firefox won't open with maximized window after login, and it happens across different Windows OS.

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing defa… (read more)

Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.

Asked by Csuŋ 2 months ago

Last reply by FredMcD 2 months ago

Firefox 73 has lost my logins and passwords

updated firefox now lockwise says no logins or passwords. Have tried most of the workarounds to no avail. I have no master password set, and use desktop on Windows 7, any… (read more)

updated firefox now lockwise says no logins or passwords. Have tried most of the workarounds to no avail. I have no master password set, and use desktop on Windows 7, any help? I have seen that others have the same problem with no solution. Any help would be much appreciated

Asked by Fozzie777 3 months ago

Last reply by Fozzie777 2 months ago

How much better would the Mozilla Recovery Answer Page be if it included this?

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty … (read more)

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty good information about which files to recover, but, doesn't include the general population's need to recover their last sessions, so a mention on this same page would be extremely helpful. Next, I found the places.sqlite file will update automatically without shutting down Firefox (most likely when the computer is put to sleep and then awakened). A warning about this little known file updating would be helpful to those who learned about their lost history, but choose to wait until later, like recovering it prior to shutting down, but they will have lost the opportunity when the places.sqlite file self updates itself automatically (who knows exactly when or why) I'd like to see this important information placed your answer on this same (above) troubleshooting page, because when I loose history caused by a proper shut down, I'll need to your page infor to remind me what to be cautious about. And I don't believe you have created a back up file to places.sqlite to which I can recover and rename yet, because I believe the closest name to it has very little memory in it, but I could be wrong.

Asked by cvmenn 3 months ago

Last reply by cor-el 2 months ago

Website says request rejected

I am trying to use this website and usually I can get to it using Internet Explorer with comparability settings for this site but this is the error message I am getting f… (read more)

I am trying to use this website and usually I can get to it using Internet Explorer with comparability settings for this site but this is the error message I am getting for site: https://myncr.ncr.com/f5-w-68747470733a2f2f636c69656e747273696d2e6e63722e636f6d$$/portal/content/English%5Cgeneric%5Creplacevars.asp?file=browser.htm&path=Portal.Content.English.Generic&orfile=y

The requested URL was rejected. Please consult with your administrator.

Asked by angelag1 2 months ago

Last reply by cor-el 2 months ago

  • Solved

crash on launch

After updating to the newest version of Firefox it keeps crashing immediately when I try and start it. Problem Event Name: APPCRASH Application Name: firefox.exe Applic… (read more)

After updating to the newest version of Firefox it keeps crashing immediately when I try and start it.

Problem Event Name: APPCRASH

 Application Name:	firefox.exe
 Application Version:	72.0.2.7321
 Application Timestamp:	5e221d28
 Fault Module Name:	StackHash_eee5
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff00b2
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	eee5
 Additional Information 2:	eee586027b99985fb3f84a8fb6e57bb9
 Additional Information 3:	7f10
 Additional Information 4:	7f1086556387008517c9ed8e26617b94

Asked by Tiamont 4 months ago

Answered by cor-el 3 months ago

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 4 months ago

Last reply by FredMcD 4 months ago

When using Twitter, the bell icon is missing to allow enable or disable of text notificaions from accounts I follow. Bell icon visible in Chrome, not FireFox.

Bell icon missing in firefox. I have tried turning off Enhanced Tracking Protection. Did not help. Bell icon is visible in Chrome. see attached pics. Thank you, TR … (read more)

Bell icon missing in firefox. I have tried turning off Enhanced Tracking Protection. Did not help. Bell icon is visible in Chrome. see attached pics. Thank you, TR

Asked by TR 4 months ago

Last reply by TR 4 months ago