Firefox Community Forum

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I received the "old version is running" message, I clicked the "automatically close app" selection. All seemed to be going well until a message popped up saying "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Mozilla VPN' disk and click OK." When I clicked OK, a message said "The path " cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'MozillaVPN.msi' in a folder from which you can install the product Mozilla VPN." I found the folder containing the MozillaVPN.msi file, but when I use it to restart the installation, I end up with the same error message. If I click Cancel instead of OK on the "Insert the disk" message, and error message pops up saying "The older version of Mozilla VPN cannot be removed. Contact your technical support group." Now my old version is gone, but I don't have a new version to use. What should I do now?

I have used Firefox for years. Have a backup computer that has Windows 10. It defaults to Bing. I hate Bing! VERY much want to use Firefox for Windows 10. Please, if you can, just email me a link to download Firefox that will work on Windows 10. That is all that I need. My two email addresses are: [edited] OR [edited from community support forum]. Either address will work (both are for same account). Thank you so much for your help! LOVE Firefox!

My name is Susan Hunker. My username with Firefox is Sueofcow. My email is [edited] . my phone number is Landline [edited] Mobile [edited] I've been using Firefox for many many years and this is really the firsttime I've needed specific help.Thank you very much!

/edited phone#'s and email from community support forum.

Bought a new laptop and I had my old Dell laptop transfer all my data to my new HP. My email account went thru fine. But for some unknown reason, I couldn't get my Firefox browser transferred, and I NEED to get my saved passwords from the Firefox Master Password manager.

I think I made a big mistake after data was transferred and I started setting up the HP -- (feel like I got 'tricked' into using Microsoft Edge browser) and didn't know how to get Firefox browser so could get my passwords. So unfortunately, I ended up clicking Download Firefox browser and it was a brand new browser like I was a new first-time user as it was 'blank'....like I would have to start completely over. I have been a long-time Mozilla Firefox browser user. I have been desperately and frustratingly trying to retrieve my Original Firefox Browser that has ALL my info that was so handy and easy to use.

PLEASE EMAIL ME AT:: [edited email from community support forum] I do Not have a mobile phone Thanks for helping me retrieve my Mozilla Firefox Browser

When l look at Settings>Updates>Check for updates: I am usually presented with an update such as the one just now: Security Intelligence Update for Microsoft Defender Antivirus - k32267602 (version 1.443.4.0) current channel (broad) completed00 -

After checking for updates I will then go to SETTINGS> IT clearly shows that I am running Windows 11 PRO.

CAN SOMEONE PLEASE TELL ME WHY IN PLACES THAT ARE TRACKING ME AND TAKING MY PERSONAL INFORMATI0N, THAT IT SH0WS OR SAYS THAT I am running Windows 10? I often see it if I sign into one of the many different accounts that require 2 factor authentication, which will send me a notification alerting me that someone has signed into my account from a NEW DEVICE. OR FROM AN UNKNOWN DEVICE. That is when they ask if I recognize this login and it shows device and location from which the login attempt is happening. IF I answered honestly, (because it is showing a login attempt happening from a (WINDOWS 10 SYSTEM) and my system shows Me that it is running Windows 11 PR0: it would flag as suspicious and my account would get locked up for sure. Instead, because of the odd hour of the night it occurs, that combined with the location I know it is myself and even though it says "ON A SYSTEM RUNNING WIND0WS 10", I force myself to lie and answer that I do recognize the attempt. PLEASE SOMEONE HELP FIND A SOLUTI0N TO THIS ERROR. THANK YOU IN ADVANCE

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.