Showing questions tagged: Show all questions

Passwords are no longer syncing between devices in Mozilla sync account.

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords fo… (read more)

None of my saved passwords in my Mozilla account are showing up when I switch laptops and try to logon to various sites. Instead I have to manually enter the passwords for the sites every time even though the sites show that I have saved passwords for that site in my Mozilla account. When I type the password in a old or new site, Mozilla doesn't even ask if I want to save the password anymore.

Asked by snowwcat 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Asked by Richard McDonald 2 months ago

Last reply by markwarner22 2 months ago

login.live.com keeps auto tabbing/entering and opening new window/tab to Service Agreement on Windows 11.

I have recently updated my Windows 10 machine to Windows 11. I went to Microsoft.com and clicked Sign In to log into my account but the page will act like you're hitting … (read more)

I have recently updated my Windows 10 machine to Windows 11. I went to Microsoft.com and clicked Sign In to log into my account but the page will act like you're hitting the TAB button on the keyboard over and over and also hitting enter. Since it tabs through the hyperlinks on the website and acts like I'm hitting ENTER it opens a new window/tab to https://www.microsoft.com/en-us/servicesagreement/. If you have pop up blockers on it will keep blocking the page while tabbing through all the hyperlinks on the page. I have recreated this issue in both the Firefox standard download version(Currently on 136.0 64 bit) and in the Microsoft Store windows app version of Firefox. I have tried clearing my cache/cookies and Private browsing as well to help keep some weird data sync from occurring. I checked my SSO settings in windows and don't have anything that would cause it to try and auto-login with that either. The "Allow Windows single sign-on for Microsoft, work, and school accounts" is not enabled. I noticed this ONLY happens when you try to login to Microsoft with the login.live.com link instead of the login.microsoftonline.com link. I tried recreating this on my phone on Firefox for Android and it does not happen. Chrome and Edge do not have the issue either. I did not have this issue on Windows 10. I have not tried uninstalling the browser since the Microsoft/Windows App version of Firefox had the issue and I had never downloaded/installed that version before. I did not log into my Mozilla account on that version either to try and help figure out if this was an account data problem. I tried to report this on the report a bug but the bot auto closed my bug report. If anyone could help I would appreciate it. Really don't want to switch over to another browser for such a small problem like this. I can't add any image since the page constantly opens a new window/changes. Thanks!

Asked by SamuraiSpacemanX 2 months ago

Last reply by jonzn4SUSE 2 months ago

When starting Firefox on a blank start tab, it asks for the stored logins "Master Password" twice.

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins. In the newest version of Firefox desktop for Windows (136.0 … (read more)

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins.

In the newest version of Firefox desktop for Windows (136.0 - 64 bit) - it asks for the Master Password twice, even when only showing a blank start tab.

Normally, it will first asks for the Master Password, when you browse to a website, that has a stored login. Is it a bug or a new security feature?? - anyway, I find it very, very annoying.

Asked by Thomas Elbek 2 months ago

Last reply by TechHorse 2 months ago

pages not displaying any more

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank I … (read more)

https://shop.sportsbasement.com displayed and work 3-4 days ago. Now blank. https://us.muc-off.com/ blank https://www.asp-usa.com/ blank https://byrna.com/ blank

I have cleared cashe, history, Turn VPN off, Turn adblocker off, these were all on when it worked. Now nothing

Asked by k4ajaco 3 months ago

Last reply by tmcnamee 2 months ago

unable to connect to previous sites

In the last few months my ability to connect to my web pages is getting difficult. Nearly every site gives me a security error message of could not connect sight unsecure… (read more)

In the last few months my ability to connect to my web pages is getting difficult. Nearly every site gives me a security error message of could not connect sight unsecured. The suggestion is to contact the website owner. It would be great if Mozilla could provide more information on how to accomplish this

Asked by barry.washik 2 months ago

Last reply by markwarner22 2 months ago

Firefox access to a respected website

https://hbr.org will not allow me to sign in using Firefox. It does not recognise my email address if I use the Lost Password option. MS Edge allows me to sign in to http… (read more)

https://hbr.org will not allow me to sign in using Firefox. It does not recognise my email address if I use the Lost Password option. MS Edge allows me to sign in to https://hbr.org without problems. I have listed hbr.org as Exceptions in tracking protection, cookies, and blocking pop up windows

Asked by geoffLCW 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox Update | When Writing E-mails The Lines Keep Dropping Automatically

Hello, Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals. The e-mail host we ar… (read more)

Hello,

Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals.

The e-mail host we are using is Polaris Mail, which is through our website provider.

To make sure it wasn't an issue with polaris mail, i have logged into our emails through microsoft edge and they have worked perfectly fine.

I have attached a picture for reference.

Kind regards

Ashley Small

Asked by sales466 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Unable to connect to my online banking

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems li… (read more)

Am unable to connect to onlinebanking.mynycb.com with Firefox but was able to connect with Microsoft Edge. Firefox msg. "Warning: Potential Security Risk Ahead" Seems like a bug in Firefox.

Asked by sigbear11 2 months ago

Last reply by jonzn4SUSE 2 months ago

Lost Bookmarks following Microsoft upgrade (?)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I… (read more)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I know, I'm the only one reporting this. It would seem that if this was a change initiated by Microsoft it should have affected millions of users.

Asked by Mozilla 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Change the Keyboard Shortcut for Bookmarks Library back to Ctrl-Shift-B

Hi there, Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B? I tried the old solution offered here (config.js / config-prefs… (read more)

Hi there,

Is there a way to change the keyboard shortcut for the Bookmarks Library back to Ctrl-Shift-B?

I tried the old solution offered here (config.js / config-prefs.js), but it no longer seems to work in FF 131: https://support.mozilla.org/en-US/questions/1318541

Any help is greatly appreciated!

Thanks.

Asked by Slouch 2 months ago

Last reply by markwarner22 2 months ago

viewing HEVC videos from Ring Cameras

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera video… (read more)

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera videos?

Asked by kentami 2 months ago

Last reply by TyDraniu 2 months ago

Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (read more)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

Asked by redeyesuk 3 months ago

Last reply by jonzn4SUSE 3 months ago

Email problem

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried … (read more)

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

Asked by bschuetter51 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

malicious pop up

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I o… (read more)

I am getting malicious popups from Mozilla Firefox that my system has been compromised. it is from h9y4zso85d5n3s.fastinlineservice.co.in How can I eliminate this. I only get it with Firefox

Asked by Bill Shallbetter 3 months ago

Last reply by James 3 months ago