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Cannot change Firefox account password due to "incorrect password"

I'm trying to reset my Firefox account password. I know my password is correct, because I just signed into my Firefox account with it. Every time I try to change the pas… (read more)

I'm trying to reset my Firefox account password. I know my password is correct, because I just signed into my Firefox account with it.

Every time I try to change the password however, it tells me my old password is incorrect. I know it's not incorrect because as stated, I just signed into my account with it.

Not sure exactly how to fix this one, any suggestions welcome.

Asked by darkbayleef 5 months ago

Last reply by cor-el 5 months ago

Lost tabs after refreshing Firefox.

I did a 'refresh' of my browser, thinking that basic user information would be saved. But I lost all my tabs in OneTab (extension). Is it possible to recover them? … (read more)

I did a 'refresh' of my browser, thinking that basic user information would be saved. But I lost all my tabs in OneTab (extension). Is it possible to recover them?

Asked by lilou k. 4 months ago

Last reply by cor-el 4 months ago

Firefox draining battery life 41% usage

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefo… (read more)

I am having a significant issue with firefox draining my battery. I used chrome up until the new year and then switched over to firefox from chrome. Overall I love firefox so much more. The format is way more pleasing. I love how it easily signs me back into everything, BUT IT DRAINS MY COMPUTER SO MUCH. Like i used to have an 8hour + battery span my laptop neverrr died. Now I get through MAX 2 hours of full use before needing to charge, and maybe 4 hours just having it at school but not using it.

I thought my dell suddenly started crashing, ran all these tests, and then I realized the only change was that I had started using Firefox... So sad I think I am going to have to leave it.

I read a lot of articles and did everything suggested. my graphics is webreader , i turned on all the suggested features, i have 2 extensions , the only thing I could maybe think of was that I use an animated theme so maybe that was killing the battery, but like if I can't use my theme than whats the point.

Asked by nebs9921 3 months ago

Last reply by zeroknight 2 months ago

I need help getting my facebook account back on firefox. I deleted my cookies and now my account is gone

bold textMy issue is in Firefox I have 2 facebook account my personal one Cindy Betz Kuehl and my game account Cindy Kuehl Duc.  I deleted my cookies on Cindy Kuehl DUC a… (read more)

bold textMy issue is in Firefox I have 2 facebook account my personal one Cindy Betz Kuehl and my game account Cindy Kuehl Duc.  I deleted my cookies on Cindy Kuehl DUC and it deleted my facebook account for Cindy Kuehl  DUC.  I play games on this account and can't figure out how to get this account back.  I need your help please.

Asked by cindykuehl62 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Cookies on allowed websites

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember co… (read more)

Hi there, I have configured Firefox to remove cookies after closing it. At the same time, I have added some webs that I usually use as exceptions, allowing to remember cookies in those. However, I have the following question: if I reject all cookies except for the mandatories ones in a website that I added to my "remember list", does that mean that future entrances in that web will be with only essential cookies?

As an example, if I mark https://www.bbc.com/ as cookies, and the first time I enter I reject all non-essential cookies, next times I enter in the bbc will I be navigating with only the cookies I accepted on this first entrance? Or allowing a site automatically accepts all cookies?

Thank you very much on advanced.

Asked by rdemedrano 5 months ago

Last reply by zeroknight 5 months ago

Problem with YouTube

I have been having with YouTube for a couple of days. It asks to turn off ad blockers. I have done so and it still requests to turn ad blockers and still won't allow view… (read more)

I have been having with YouTube for a couple of days. It asks to turn off ad blockers. I have done so and it still requests to turn ad blockers and still won't allow viewing. YouTube works on other browsers.

I am sure YouTube is playing games but can you help?

Asked by n8wxq 4 months ago

Last reply by jonzn4SUSE 3 months ago

Turn off use Firefox email mask

I need to turn off use Firefox email mask... I can't STAND being prompted to use Firefox email mask but I can't find a way to turn off that prompt. JUST STOP THAT! It'… (read more)

I need to turn off use Firefox email mask... I can't STAND being prompted to use Firefox email mask but I can't find a way to turn off that prompt.

JUST STOP THAT! It's infuriating that you're trying to force me to use something I DO NOT WANT!

Asked by klgrube 4 months ago

Last reply by Terry 4 months ago

Firefox opening two windows at startup

Firefox is now opening two windows at startup: one that has my previous session (which I always prefer) and one window with one blank tab. It used to open only the saved… (read more)

Firefox is now opening two windows at startup: one that has my previous session (which I always prefer) and one window with one blank tab. It used to open only the saved session. What can I do do change this. Thank you. (I have Firefox 122 version)

Asked by VegRunner66 2 months ago

Last reply by cor-el 2 months ago

How to get rid of "Your browser is being managed by your organization."

I want to find to get rid of this or find the source of this so I can delete it. In "about:policies" there are 2 Active Policies: "DisableTelemetry", and "DisableDefault… (read more)

I want to find to get rid of this or find the source of this so I can delete it.

In "about:policies" there are 2 Active Policies: "DisableTelemetry", and "DisableDefaultBrowserAgent" Also, in "about:policies" I'm not sure if it's related, but there is a long list of policies there too.

Asked by cole 4 months ago

Last reply by cor-el 4 months ago

Opening a PDF to view without downloading it.

In order to view a PDF, I cannot just open it, I must download it. I tried the solution offered by Jefferson Scher and it didn't work. I'm using the latest version 119 of… (read more)

In order to view a PDF, I cannot just open it, I must download it. I tried the solution offered by Jefferson Scher and it didn't work. I'm using the latest version 119 of Mozilla which I downloaded today. 10/26/23

Asked by cbkan1111 5 months ago

Last reply by zeroknight 5 months ago

Sending Tab from Android Mobile to PC Not Functioning

I am having trouble sending tabs from my phone to my PC. My device is connected to my computer, and I can send tabs from my PC to my phone successfully, but not the other… (read more)

I am having trouble sending tabs from my phone to my PC. My device is connected to my computer, and I can send tabs from my PC to my phone successfully, but not the other way around. I have no idea what could even be the issue, and I have only seen people asking about sending tabs from PC to Mobile, not the other way around. Is there something I am missing? None of the Firefox troubleshoot pages have helped.

Asked by maddiewall500 5 months ago

Last reply by cor-el 5 months ago

Can't delete mozilla account, keep getting "Incorrect Password"

Hi, I want to delete my acccount entirely and start fresh, I login to the website just fine, but when going to the "Delete Account" button I keep getting an "Incorrect Pa… (read more)

Hi, I want to delete my acccount entirely and start fresh, I login to the website just fine, but when going to the "Delete Account" button I keep getting an "Incorrect Password" pop-up.

I've changed the password twice now, logged in just FINE, yet keep getting told I'm using the incorrect password when trying to delete my account.

I've tried on multiple different browsers now to delete the account and it's just not working.

I really wanted to swap over to Firefox but everytime I try, I get some insanely stupid issue that never ends up being resolved, I've found another thread from 2021 about this and they stated it never got fixed and they had to make a whole new email just to use the service.

Asked by Seanzu 4 months ago

Last reply by cor-el 4 months ago

How do I stop firefox from asking to update???

Why is this so difficult? I keep getting the attachment. How do I stop it? I NEVER WANT FIREFOX TO TELL ME THERE IS AN UPDATE. I will check and update when I'm ready.… (read more)

Why is this so difficult? I keep getting the attachment. How do I stop it? I NEVER WANT FIREFOX TO TELL ME THERE IS AN UPDATE. I will check and update when I'm ready. How do I stop this?

Asked by scottg1 4 months ago

Last reply by zeroknight 4 months ago

OneDrive search stopped working in Firefox

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I ha… (read more)

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

Asked by Vince 4 months ago

Last reply by zeroknight 4 months ago