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Issues with Sharepoint

After upgrading to Firefox 99, Sharepoint will no longer load. The site can be loaded in all other browsers. After cache and cookies are cleared the page(s) work properly… (read more)

After upgrading to Firefox 99, Sharepoint will no longer load. The site can be loaded in all other browsers. After cache and cookies are cleared the page(s) work properly for a few clicks, but if you click the back arrow it goes back to the 3 Sharepoint dots icon and never loads the page.

Asked by jeremy_hedrick 2 months ago

Last reply by barettah 2 months ago

Cannot get bookmarks to show on left side.

Cannot get bookmarks to show on left side. They were there when I set up this new computer, then disappeared. Says go to toolbar at bottom of screen, there is no toolba… (read more)

Cannot get bookmarks to show on left side. They were there when I set up this new computer, then disappeared. Says go to toolbar at bottom of screen, there is no toolbar at the bottom of the screen. There is a file containing all the bookmarks that were transferred. Been at this for hours.

Asked by careyrmitchell 3 months ago

Last reply by cor-el 3 months ago

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HAND… (read more)

Secure Connection Failed An error occurred during a connection to www.google.com. SSL peer was not expecting a handshake message it received. Error code: SSL_ERROR_HANDSHAKE_UNEXPECTED_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.


This is happening to literally anything related to Google. Be it gmail, google forms, google docs etc. If I wait for 10-15mins then it starts working. Then after some time again this problem persists. This happening only in Firefox and not Chrome or related browsers like Brave. So what is the problem?

Asked by Satyapragyan Das 5 months ago

Last reply by FredMcD 5 months ago

Cannot load website

I have been trying to load a particular website. https://metrobyt-mobile.com I can get it on other browsers. The funny thing about it is any other website comes in on Fi… (read more)

I have been trying to load a particular website. https://metrobyt-mobile.com I can get it on other browsers. The funny thing about it is any other website comes in on Firefox. There is no problem with getting to any other website with Firefox. It is this specific website!! I can guess but I don't know that maybe that server is not responding when the translation from words to numbers is not working or is broken in some other way and does not respond.

Asked by nbcla 1 month ago

Last reply by Terry 4 weeks ago

Persistent issues with Google Drive/Docs

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document.… (read more)

For the past several months, I've had increasingly worse graphical errors on Google Drive. At first it was only in a few documents, and now it's in every single document. These errors only occur on Firefox, no other browser. Text that I type is constantly blurry, oddly-sized, or oddly-spaced, with some letters touching while others have large gaps between them. I've also had some other small issues, like the document thinking that I'm two people and asking me if I want to see "the changes made my collaborators" when I'm the one currently typing (the documents aren't shared with anyone else, and there are never any changes beyond the ones I make), or showing my cursor highlighted with my name as if I were someone else watching myself type. It's made it more difficult for me to focus on work and I don't know what to do about it.

I've tried the following methods (most of them multiple times over the past months) to solve it, none of which worked: - Running the windows in safe mode - Uninstalling all add-ons and themes, clearing cookies and cache, and then restarting my computer - Uninstalling Firefox entirely, restarting my computer, then reinstalling it - Refreshing Firefox - Looking through pages like Firefox Task Manager and such (although the information there didn't really mean much to me, nothing looked out of the ordinary)

Does anyone have any ideas about what I can do about this? I was ignoring it for a while since it's still legible, but it's become really annoying, especially when it makes some words hard to read. Thanks in advance for the consideration. Here's a screenshot of a document with the weirdly-spaced, blurry text:

Asked by matilda27593 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Private browsing

Which extensions should not be in private windows? I understand that Private Windows has info that I want protected therefore, what extension should not be allowed in pri… (read more)

Which extensions should not be in private windows? I understand that Private Windows has info that I want protected therefore, what extension should not be allowed in private windows?

Asked by Clement 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Firefox is opening file in browser (displaying as text) instead of downloading/asking me what to do with the file

I have a problem with how firefox is treating link to the file of type ".wotmod". For some reason firefox without asking is just opening file in the active tab (displayin… (read more)

I have a problem with how firefox is treating link to the file of type ".wotmod". For some reason firefox without asking is just opening file in the active tab (displaying it in the browser) when what I want to do is to download the file. Can i somehow force firefox to let me decide what to do with files of that extension? I did set action for all available ContentTypes to "Always ask" and I did check "Ask whether to open or save files" option in settings, but still Firefox is just opening those files in the browser. Other browsers like Chrome or Edge are letting me download the file, but I would prefer to use firefox for all my browsing needs. For anyone interested [[here|https://gitlab.com/wot-public-mods/replays-manager/-/releases]] is the link to gitlab release page containing multiple links to files of affected type. Below I have added screenshot of my settings: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-06-16-13-10-17-d4c7aa.png

Asked by 3mpy3ma 2 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Under Extensions in Developers Edition, the Customize Theme option loads a blank page.

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://… (read more)

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://color.firefox.com/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_content=theme-footer-link

It loads a blank page and nothing else.

Asked by Jase 3 months ago

Last reply by cor-el 3 months ago

Will Firefox be upgrading for continued compatibility with Windows 11?

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. D… (read more)

I've always used Firefox browser instead of Microsoft Edge, and I would like to continue using Firefox. However, it will not run in its current form under Windows 11. Does Mozilla plan to keep it compatible with Windows? I would like to keep using Firefox.

I don't need any images, you know the problems ... Freezes, no internet access.

Asked by cmhohenberg 3 months ago

Last reply by jonzn4SUSE 3 months ago

Can't Find "Options"

FIREFOX SAYS: 1. Launch a Firefox browsing session. 2. Click the orange Firefox tab at the top-left corner of the window. 3. Click Options at the left side of the menu… (read more)

FIREFOX SAYS: 1. Launch a Firefox browsing session. 2. Click the orange Firefox tab at the top-left corner of the window. 3. Click Options at the left side of the menu, then click the Menu Bar option.

I SAY: There is no orange Firefox tab at the top left corner I see "Options" nowhere on Firefox.

I have Windows 11, if that means anything.

Please tell me how to get to "options" so I can make desired changes.

Asked by cjs6771 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Access Denied and 403 Responses

When navigating within retailer web sites, some clicks, such as searching for their nearest branch, consistently produce an Access Denied message, such as the following o… (read more)

When navigating within retailer web sites, some clicks, such as searching for their nearest branch, consistently produce an Access Denied message, such as the following one:

Access Denied You don't have permission to access "http://www.argos.co.uk/stores/?" on this server.

Reference #18.d639dd58.1652362340.afeb7586

I get a similar response when trying to open some web sites, such as Sainsburys.co.uk which has just responded with the following 403 message:

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: 0n5le1zhQCuf0_pKJpVKjuKasKFKRNYhMr3zpIde_UuAx0dBE1hhlw==

Are such searches controlled via Firefox? If so, do I need to change a Firefox setting to overcome the problem?

Asked by a.mcpherson832 1 month ago

Last reply by Dropa 1 month ago

Rescuing lost logins

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tr… (read more)

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tried creating a new firefox profile since I am nervous of losing logins that are on my new computer, but then I am totally lost.

Asked by nikbj303 2 weeks ago

Last reply by hengwz07 2 weeks ago

clearing the cache

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all … (read more)

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

Asked by wolfdad 3 months ago

Last reply by cor-el 3 months ago

Give Firefox permission to access a webpage - firewall issue?

Hi. How do I give permission to Firefox to open a webpage? There seems to be a firewall issue or something? Please provide the exact steps to allow a URL to be opened wi… (read more)

Hi. How do I give permission to Firefox to open a webpage? There seems to be a firewall issue or something? Please provide the exact steps to allow a URL to be opened with my permission. How do I grant access / grant permission to access a specific site? Thanks. FYI: I'm a bit frustrated and I have a deadline coming up soon.

Asked by njmutnick 2 months ago

Last reply by FredMcD 2 months ago

Yahoo email garbled

Recently, when I use this browser, some of my Yahoo emails received are garbled and resemble computer code. But I don't have this problem if I use Chrome or my android p… (read more)

Recently, when I use this browser, some of my Yahoo emails received are garbled and resemble computer code. But I don't have this problem if I use Chrome or my android phone. It is a recent problem and does not affect all my emails.

Asked by ddelano202 1 week ago

Last reply by jonzn4SUSE 1 week ago

How to remove the news feed in firefox broswer.

i just downloaded firefox, i loved everything, but i dont want the news feed on my tab, i have been searching everywhere to find a solution. but i cant find one. so plea… (read more)

i just downloaded firefox, i loved everything, but i dont want the news feed on my tab, i have been searching everywhere to find a solution. but i cant find one. so please respond.

Asked by mrstranger984 3 months ago

Last reply by Paul 3 months ago

An error occurred during a connection to www.rockler.com. PR_CONNECT_RESET_ERROR

from whatever reason can't go to Rockler.com on Firefox - bud can on other browsers?! An error occurred during a connection to www.rockler.com. PR_CONNECT_RESET_ERROR … (read more)

from whatever reason can't go to Rockler.com on Firefox - bud can on other browsers?! An error occurred during a connection to www.rockler.com. PR_CONNECT_RESET_ERROR

Asked by Avi 2 months ago

Last reply by FredMcD 2 months ago