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Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (read more)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

MS files are downloaded as .pdf

Hi, For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the corr… (read more)

Hi,

For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the correct app for opening the file, overrule error messages and delete the ".pdf" when re-saving the file even though it recognises it is not really a pdf file.

I've tried to change the Firefox settings, clearing cache, restarting or deleting in config and other small attempts to reboot whatever suddenly started to cause this problem. As far as I can see, it is not an unknown issue, but I've not yet been able to find a solution to my problem, which is getting on my nerves.

Hope you can be of help.

Asked by mikkelwg 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Sponsored shortcut for @Google despite sponsored shortcuts being disabled

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser. Today when launching my browser the first link in my shortcuts was … (read more)

I have disabled sponsored shortcuts in Firefox settings, and did this when I first set up my browser.

Today when launching my browser the first link in my shortcuts was to @Google which I specifically do not use. I do not use google search. I do not want google search. I do not want cookies or content from google.

Why was this sponsored shortcut pushed to my browser after I disabled sponsored shortcuts?

Asked by 109238763191 2 months ago

Last reply by cor-el 2 months ago

stubborn cached web content

I have 228 kb of cached web content that refuses to clear. Say there is 1.5 mb cached, and when I clear, the 228 kb is still there. It interferes with a web site I visit.… (read more)

I have 228 kb of cached web content that refuses to clear. Say there is 1.5 mb cached, and when I clear, the 228 kb is still there. It interferes with a web site I visit. Please help me get rid of this! Thanks in advance.

Asked by S+x2Yn8 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Download prompt not working

I have a new desktop. I checked the box in Settings to "Always ask you where to save files." However, it's still dumping files in Downloads without asking. Why, and how … (read more)

I have a new desktop. I checked the box in Settings to "Always ask you where to save files." However, it's still dumping files in Downloads without asking.

Why, and how do we correct that?

Asked by ithinktfiam 2 months ago

Last reply by TechHorse 2 months ago

YouTube link text overlaps with “Translate this page”

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any… (read more)

When I search for a Hebrew-language video on Firefox the resulting link text overlaps with the English text “Translate this page” for all YouTube videos. I don’t want any page translated and my Firefox Translation settings include no languages. The overlap only occurs on YouTube video links. How can I get rid of the “Translate this page” text? Thanks.

Asked by groucho43 4 months ago

Last reply by cor-el 4 months ago

Unable to download/failed/cancelled downloads

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the downl… (read more)

I tried redownloading Firefox after I saw that i was unable to download any extenstions/add-ons. Anytime i try to download something from the firefox browser, the download fails or gets cancelled. I never changed any settings, how can i fix this?

Asked by Qtip_69 5 months ago

Last reply by gijs 4 months ago

How to restore previous sessions from old hard drive that died

My old hard drive died I couldn't recover it. I cannot mount the disk to another OS etc. The session files cannot be retrived. However I had over 100 tabs open in Fire… (read more)

My old hard drive died I couldn't recover it. I cannot mount the disk to another OS etc. The session files cannot be retrived. However I had over 100 tabs open in Firefox I want to retrieve before the disk crashed. I was signed in to firefox all the time in the old computer.

I now have a new computer, I signed in to firefox and I can recover the bookmarks. But I don't see any option to recover the lots of tabs and sessions from my previous dead disk. It seems there is tab sync options between 2 devices that is concurrently signed in. But I can't sign in to a dead disk. I also can't recover the file.

How can I reteive my old sessions with many tabs? I'm hoping firefox have a way of knowing all my tabs since I was signed in and sync before the disk crash.

Asked by abc 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Pop-ups Still happening

Despite having the Pop-ups box ticked, I continue to get these 4 in a row, from McAfee. I have been running a system clean for 3 days, and still get these pop-ups. I ha… (read more)

Despite having the Pop-ups box ticked, I continue to get these 4 in a row, from McAfee. I have been running a system clean for 3 days, and still get these pop-ups. I have TotalAV, but nothing I do has made a difference.

Asked by Harleyria Linnehan 4 months ago

Last reply by jonzn4SUSE 3 months ago

I can no longer use my camera on firefox

I can no longer use my camera on firefox, firefox displayed some message about camera when we were trying to chat, but I missed it, I have granted relevant permissions on… (read more)

I can no longer use my camera on firefox, firefox displayed some message about camera when we were trying to chat, but I missed it, I have granted relevant permissions on the site, that we use reularly. The camera icon on the address bar appears red, and I noticed that in Windows security, it lists firefox access requests, but shows no way to grant these requests.

I am not tech minded so please if anyone could keep it simple, I would appreciate it.

Asked by sparrow08 4 months ago

Last reply by jonzn4SUSE 4 months ago

XUL Runner message

Hi, I hit Foxfire icon, I get XUL Runner message, Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0 How do I corr… (read more)

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

Asked by odrewid 4 months ago

Last reply by NoahSUMO 2 months ago

completely disable tab preview

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How… (read more)

I already turned pff the graphic tab preview, but the tab title still pops up when I move my mpuse pointer on a tab. I do not need this and find it terribly annoying. How do I completely deactive this?

Asked by Thaliel 3 months ago

Last reply by me 1 month ago

My website is shown as insecure. If I open it with Chrome, it is okay. If my girlfriend opens it from her computer with firefox, it is okay too. What is wrong here?

My website is shown as insecure. If I open it with Chrome, it is okay. If my girlfriend opens it from her computer with firefox, it is okay too. What is wrong here? … (read more)

My website is shown as insecure. If I open it with Chrome, it is okay. If my girlfriend opens it from her computer with firefox, it is okay too. What is wrong here?

Asked by smerdja 5 months ago

Last reply by cor-el 5 months ago

Kroger web site wil not open with fire fox but will open with google chrome

Kroger web site will not open with fire fox but will open with google chrome. It is my survey site http: not https. I have this setting under privacy and settings. HTTPS-… (read more)

Kroger web site will not open with fire fox but will open with google chrome. It is my survey site http: not https. I have this setting under privacy and settings. HTTPS-Only Mode ( don't enable HTTPS -only mode -checked) HTTPS provides a secure, encrypted connection between Firefox and the websites you visit. Most websites support HTTPS, and if HTTPS-Only Mode is enabled, then Firefox will upgrade all connections to HTTPS. Learn more Enable HTTPS-Only Mode in all windows Enable HTTPS-Only Mode in private windows only Don’t enable HTTPS-Only Mode ( I use win 11. )

Asked by woodust 3 months ago

Last reply by jonzn4SUSE 2 months ago

Video in Firefox

Video in Firefox does not run .. no error messages .. nothing. It works fine in other browsers. When I click on the video .. nothing happens. It used to work but not n… (read more)

Video in Firefox does not run .. no error messages .. nothing. It works fine in other browsers. When I click on the video .. nothing happens. It used to work but not now and I don't think I've changed anything.

Win11 Version 126.0.1 (64-bit)

Asked by Duane Loftus 5 months ago

Last reply by jonzn4SUSE 5 months ago

Issue with extensions

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox. Whe… (read more)

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox.

When Briskine is active Simple Gmail notes does not display at all. Boomerang does not display correctly so there is no access to the full screen and options.

This only happens with Firefox, not with Chrome or Edge. Also, it is a know issue that's been going on for a while. I wish it could be fixed. Thank you Adam [removed phone# and email from public support forum]

Asked by Adam C 4 months ago

Last reply by James 4 months ago

firefox no scan

my best search site is firefox used it long time started as month ago will not scan says address looks wrong or suspicious and does nothing can you help, memory cleared m… (read more)

my best search site is firefox used it long time started as month ago will not scan says address looks wrong or suspicious and does nothing can you help, memory cleared many times nothing helps it seems to affect google also

Asked by JKP61648 3 months ago

Last reply by cor-el 3 months ago

How to disable SSL and the older TLS in Firefox?

Hi! First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :) So, for several reasons I … (read more)

Hi!

First of all, mods, if I chose the wrong category and this had to go in "customize settings and preferences" feel free to move it :)

So, for several reasons I decided to completely disable SSL and the old TLS 1.0 and 1.1. I still didn't decide if TLS 1.2 is still important or it's enough with 1.3 so for now I am leaving them both. I did this system wide, with PowerShell, following the instructions in THIS THIS article.

But then there's Firefox. I don't know if Firefox can establish SSL (or old TLS) connections despite the system "ban". But I came across THIS THIS article about how to enable TLS 1.3 in Firefox and when I went in about:config and I typed "security" I saw that there are a lot of voices with SSL and a lot more about TLS than just the security.tls.version.max mentioned in that article, so I am here to ask you what to do to be 1000% sure that all SSL and older TLS are completely disabled in Firefox, and that only TLS 1.3 is enabled.

If you have reasons to believe that disabling TLS 1.2 is not a good idea, let me know, but in THIS THIS article I've read that 1.3 is much better and it's anyway backwards compatible with 1.2 in case some server only supports 1.2, so I decided to leave only 1.3.

Thanks!

Asked by AlternativeTotal2211 2 months ago

Last reply by James 2 months ago