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Loading home page jumps to bottom

My client's website is loading incorrectly on Firefox. When the homepage loads, it jumps down to the contact form at the bottom. This doesn't occur on other browsers. … (read more)

My client's website is loading incorrectly on Firefox. When the homepage loads, it jumps down to the contact form at the bottom. This doesn't occur on other browsers.

Asked by heklawiter 39 minutes ago

Last reply by jscher2000 - Support Volunteer 3 minutes ago

The Firefox browser screen freezes when attempting to copy via right-click in PowerPoint web.

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as … (read more)

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as well with the Firefox version of 122.0 and 123.0 updates. --> As a workaround we were able to copy the contents using the keyboard shortcut but would like to get the support for the issue with right-click copy. --> This issue has been observed across our ARM environment.

Please let us know if there is any fix for this issue.

Asked by kaviya.nandagopal 5 hours ago

Last reply by jscher2000 - Support Volunteer 53 minutes ago

How to find blocklist

I accidentally blocklisted Tumblr - and the popup says to go to options, but when I look, there is nowhere for me to remove Tumblr from the blocklist nor can I find the b… (read more)

I accidentally blocklisted Tumblr - and the popup says to go to options, but when I look, there is nowhere for me to remove Tumblr from the blocklist nor can I find the blocklist itself.

Asked by Mardenlily 3 hours ago

Last reply by cor-el 1 hour ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 2 months ago

Last reply by cor-el 1 hour ago

Outlook webmail not working properly.

Outlook webmail stops frequently with this message, "Something went wrong and we can't sign you in right now Please try again later. The Microsoft account login server ha… (read more)

Outlook webmail stops frequently with this message, "Something went wrong and we can't sign you in right now Please try again later. The Microsoft account login server has detected too many repeated authentication attempts. Please wait a moment and try again."

Asked by Roger Wortley 3 hours ago

Last reply by jonzn4SUSE 1 hour ago

Crashes

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I… (read more)

I don't want to be asking this question in what is completely incorrectly termed a "community". Other users don't know anything. Firefox should have actual support. But I have no choice.

I am absolutely sick of this. Firefox crashes at least once every 24 hours. No reason no message it just freezes.

This is on top of the fact that every time an update is available Firefix stops working properly to force you to install the update.

Asked by esseeeayeenn 7 hours ago

Last reply by Paul 7 hours ago

Firefox crashing constantly in QuickBooks online

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in th… (read more)

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Asked by Geoffrey 9 hours ago

Last reply by TyDraniu 8 hours ago

YouTube videos that are too bright

I have a problem on YouTube where videos are too bright, but when i click for example to save that video to watch later it has normally saturated colors. And I'm using wi… (read more)

I have a problem on YouTube where videos are too bright, but when i click for example to save that video to watch later it has normally saturated colors. And I'm using windows. On photo example1 video is too bright, but on example2 it is normal. thanks for help

Asked by bartekarchacki8 3 months ago

Last reply by Bic 16 hours ago

One drive

I want everything on my drive only. Not on cloud thru One Drive. I have tried searching but everything I find in incorrect. For example PC settings one drive etc. I can't… (read more)

I want everything on my drive only. Not on cloud thru One Drive. I have tried searching but everything I find in incorrect. For example PC settings one drive etc. I can't find anything that is correct for instructions. I don't even see anything that says as a one drive option. My next question is then what happens to everything that has one drive in the path where do they go? I don't want my local information saved anywhere other than my computer not a cloud somewhere. Is this something you can direct me to where I can solve this? Thanks

Asked by violets1040 21 hours ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Tab to Amazon search broken

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see imag… (read more)

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see image). How do I fix this?

Asked by LongDuck 5 days ago

Last reply by cor-el 1 day ago

Changing location of bookmarks

I'm trying Firefox again after many years in the Edgy wilderness. In Firefox in Windows, you used to be able to specify where your bookmarks were located. I store all m… (read more)

I'm trying Firefox again after many years in the Edgy wilderness. In Firefox in Windows, you used to be able to specify where your bookmarks were located. I store all my files (documents, spreadsheets, etc) in a complex structure on my C drive and, ideally, I should be able to store my Firefox bookmarks in the same structure. It just doesn't make sense to store the bookmarks in a separate location. I'm pretty sure you used to be able to do this by specifying the root of the bookmarks structure as c:/Documents, but I can't see how to do it in the current version.

Asked by DaleLaceyNZ 1 day ago

Last reply by cor-el 1 day ago

Firefox not remembering sign in

I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentic… (read more)

I recently purchased a new laptop and am now using Windows 11 instead of 10. Every time (2 months now) I sign into my online banking, I am required to do 2 step authentication as I get a message from Firefox saying I am signing in from a new device. I tried signing in from Microsoft Edge and after getting the 2 step authentication the first time, it recognized the device the 2nd time. I also deleted all the cookies and cache and that did not resolve the issue either. It's apparent it's an issue with Firefox. Any suggestions? Thank you.

Asked by cwoodwilson 2 days ago

Last reply by zeroknight 1 day ago

Just got FireFox. Need help knowing if its using too much memory.

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more… (read more)

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more memory than Edge. Firefox has 19 separate tasks running totaling to ~1,500 MB. I need to know what I can do to lower it. My friend made it sound like Firefox was way less memory intensive. I don't even keep 10 tabs open at a time. Any help would be appreciated.

Asked by CubanCrocodylus 1 day ago

Last reply by zeroknight 1 day ago

New computer with brands new Firefox install - Crashes every time I try to import bookmarks from another computer

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synchi… (read more)

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synching but that fails too even though I am logged into same account. I get no error on synchs, it just does nothing.

Asked by mytmoss 1 day ago

Last reply by zeroknight 1 day ago

updates to website not showing on firefox

when I update my website, the updates don't show when I use firefox although my husband who uses Edge, sees the updates. Is it a case of clearing the cache? How do I do… (read more)

when I update my website, the updates don't show when I use firefox although my husband who uses Edge, sees the updates. Is it a case of clearing the cache? How do I do that?

Asked by kehaujackson 1 day ago

Last reply by cor-el 1 day ago

Firefox Web Notifications are interrupting typing

I just recently had Firefox updated, and I'm already having problems regarding notifications. When a notification starts up while I'm typing, it takes me out of it and I … (read more)

I just recently had Firefox updated, and I'm already having problems regarding notifications. When a notification starts up while I'm typing, it takes me out of it and I have to click back in. I had to turn them off temporarily to avoid flow breaking. This never ever happened before the update as the notifs worked perfectly fine w/ no interrupting. I also noticed in the taskbar, each notification is treated like a new browser window for some reason. This may be related to my current issue.

Asked by dyl-pickle2 1 week ago

Last reply by jscher2000 - Support Volunteer 1 day ago