Firefox Community Forum

Good evening Mozilla,

Well I am facing an issue, no sound coming from any website like netflix or youtube or prime from mozilla browser.

Could you please fix it for me.

Regards

Facebook videos in Firefox stop playing when clicking the Windows 11 Start button or opening Solitaire (after recent update)

This issue has just started after a Windows 11 update and restart. It has never happened before. I usually watch Facebook Reels while playing Solitaire at the same time — yes, I know, I don’t have a life.

This morning, after the update and restart, I opened Facebook and started watching a Reel as normal. As soon as I clicked the Windows Start button to open the list of programs, the video stopped. I then selected Solitaire, which opened to the taskbar. I restarted the video, clicked Solitaire to open the game fully, and the video stopped again. As soon as I minimize Solitaire, the video resumes playing.

I’ve tried all the suggestions I could find via Google, but nothing has worked so far. Note that this only affects videos playing directly on Facebook — videos playing in the Windows Media Player Legacy video player itself are not affected.

Any help would be greatly appreciated… and yes, as mentioned, I clearly don’t have a life 😅 Link to video showing what happens when I select Solitaire in the Taskbar. https://drive.google.com/file/d/1oKLIl3I4f9lfTZvbU-9pJ1gMbOU7h0zm/view?usp=sharing

Regards everyone.

More info... I run two monitors and it seem if I click on whatever I have open in the second monitor the FB video stops. So something has changed after I turned my computer on this morning and updated Windows. I even did a System Restore to a setting two days before this new update and nothing changed still have the problem.

Hello! My firefox get a problem: The taskbar does not disappear when switching the video player to full-screen mode (the attached screenshot shows what it looks like). Clicking the browser icon on the taskbar a few times makes the taskbar disappear, but the problem recurs the next time full-screen mode is entered. This happens in all video players. Any solution to fix that?

Hello, I am currently using windows 11 with firefox 149.0. Regardless of what website I use (youtube. steam etc), the browser struggles to establish consistent connection to my bluetooth earbuds. It connects for one moment, but then soon the volume goes out and eventually it disconnects. Though it would reconnect soon, the cycle just keeps ongoing. I have experimented with other apps and browsers, as well as multiple bluetooth earbuds of other brands to be sure that it is a firefox issue. I have checked the volume mixer menu to ensure that there is nothing wrong. I have also made sure that my drivers are all up to date with no issue. But the issue still persists.

I couldn't sign my Alejandra .com on my computer so i need to cahnge to Firefox aboutpreferences@tabsBrwosing so the video from Aljazeera video live news awork on my computer Thank kind regards Peter tan

I think everyone knows how to get out of full screen mode by now, so can you either remove it or let us disable that little box that always shows when you go full screen for a video?

Since I updated to Firefox v154 (on Windows 11 w/latest updates) Substack videos freeze at random times 15-30 minutes into playback (never right away). If I close the tab and reuse the original link, playback resumes more at less where it froze, but this is very annoying and happens almost every video. Other online videos (e.g. YouTube) don't seem to have this problem -- but I rarely watch hour-long videos outside of Substack, so I can't confirm that the problem doesn't exist elsewhere. This only seems to occur after streaming 15+ minutes so probably a subtle bug.

I'm running the latest version of Firefox on the latest version of Windows 11, and I'm trying to watch TV shows on PBS's Passport service. I get the video but not the sound. It's been like this since Saturday. I don't have this problem at all with Chrome or Edge. Is anyone else having this problem? JT

Has anybody else experienced a similar problem? Or can you help me trouble shoot this issue please?

I'm busy playing audio in a tab of the browser. The sound quality is good (rich, full, deep). Next, I open a new window by any means (Ctrl+N / Open link in new window / Menu > New window) As the new window appears, the current audio playback becomes tinny / lower quality. After a 3 seconds, the normal good sound quality starts again.

I'm currently using Bluetooth connected headphones and this happens on different headphones. I have to find some wired headphones first before I can try that. This happens with every new window that I open, regardless of the number of open tabs in current windows or how many previous open windows I already have. This happens regadless if audio enhancements of the output device are enabled or not. Spatial sound is set to off. Windows is set to 'do nothing' & will not adjust the volumes of different sounds when I'm using my PC to place or receive telephone calls.

OS: Windows 11 with latest patches Firefox: latest & older builds Hardware drivers: All manufacturer drivers applied

PS I can replicate this issue by changing between the 'Playback' & 'Recording' tab in the Sound Control Panel applet. That is to say, the same decrease in audio quality happens when I change from the Playback tab to the Recording tab. Audio quality improves again when I change from the Recording tab to the Playback tab https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2026-09-12-15-38-23-1accad.png

PPS My new windows are set to open on 'about:support'

PPPS Can't reply to previously archived question : https://support.mozilla.org/en-US/questions/1525613