Showing questions tagged:

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (read more)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 3 183

When can I expect to use Firefox (free) VPN in my region?

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wo… (read more)

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wondering, when can we expect it to be available to the rest of the world? How is it even free with this high limit? I know the feature is new and is probably still getting tested. But I would appreciate any and all info possible. Thank you!

Solved 1 3 55

I have 4 rows for shorcuts but missing 3 at the end and have no way to add those last 3 shortcuts, how can I do that?

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add… (read more)

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add those remaining 3 spaces. Any suggestions?

Solved 5 2

VPN feature seems to have disappeared?

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy setting… (read more)

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy settings either.

Solved 7 2 256

Impossible to connect FACEBOOK

Hello, For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. T… (read more)

Hello,

For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. The problem is the same with my two computers with the latest WINDOWS.

Thank you for your help to solve my problem

Solved 8 2 128

Firefox installed Web Apps without my consent

Hi, I am using Firefox exclusively for my work Claude account, I only check my usage on it. Today, I noticed Firefox silently installed a webapp under $USER/AppData/Roami… (read more)

Hi, I am using Firefox exclusively for my work Claude account, I only check my usage on it. Today, I noticed Firefox silently installed a webapp under $USER/AppData/Roaming/Microsoft/Windows/Start Menu/Programs, and it has a Claude webapp, which I neither click any install or add to my menu. I found it extremely concerning in terms of privacy, and I am wondering if any other people have similar experience.

Solved 4 2 100

Ad-blocker

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere … (read more)

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere in the installation of Firefox I must have been asked about blocking ads, but I don't remember. Now all ads are blocked, which I don't mind, but some sites are asking me to disable my ad-blocker if I want to use their site. Mostly I don't but there is one I need to use, so I would like to add that site as an exception, but I cannot find any mention of any ad-blocker in settings. Where do I find this? and how do I add exceptions?

The only add-on that I have in Firefox is the 'Privacy Badger' which could be the problem I suppose, but I can't see the website listed in the ones Privacy Badger is blocking.

Any help would be appreciated

Solved 4 2 285

How do I put my bookmarks from profile back into the new firefox?

So far hate new Firefox that I have been forced to switch to - very annoying and such a waste of my time trying to sort out my bookmarks. May make me switch to Edge or so… (read more)

So far hate new Firefox that I have been forced to switch to - very annoying and such a waste of my time trying to sort out my bookmarks. May make me switch to Edge or something.

Followed the instructions - C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\ - found a backup but no information as to how to get the bookmarks into the new Firefox?????

Many of us are older users and perhaps not so savvy as to how to do this.

And so it would have been nice if Firefox could have been more "nice and be specific" with this forced change over.

Thank you

Solved 3 1 64

remove firefox logo from home page

Since new update the firefox logo is appearing on my home page and new tab pages, how do I remove it? I changed the setting to false and it still does not go away. … (read more)

Since new update the firefox logo is appearing on my home page and new tab pages, how do I remove it? I changed the setting to false and it still does not go away.

Solved 5 1 54

No Emails received from Mozilla

Dear Support, When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails. I tried multiple way but still nothing received. … (read more)

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Solved 7 1 45

Bookmarks, Fonts and Tabs are so small I can not rad them

During the week of March 7-13, 2026, upgrade(s) caused the size of my bookmarks, fonts and tabs to shrink to barely readable (see attachment) in the Firefox browser windo… (read more)

During the week of March 7-13, 2026, upgrade(s) caused the size of my bookmarks, fonts and tabs to shrink to barely readable (see attachment) in the Firefox browser window on my Windows 11 PC. I've tried every internet base advice article. How do I increase the size of them?

Solved 1 1 81

Help please.

bold text'bold text''''''''''bold text'bold text 'I much prefer firefox that i installed 2024, i found it much more friendly. Just installed firefox on my newer laptop w… (read more)

bold text'bold text''''''''''bold text'bold text 'I much prefer firefox that i installed 2024, i found it much more friendly. Just installed firefox on my newer laptop which has windows 11. This newer firefox (new to me) says i am running windows 10. (version 151.0.1 64-bit) How do i change that, also how to do finish setup?? I have been doing my best to research you Q&A. Have not found much to be helpful regarding my issues. I am a fan of Firefox and would like to continue using it, and supporting Mozilla when I can. I am not that savvy so any help would be appreciated. Thank you, MJ

I keep getting a message that I have 255 characters but 280 are needed. Is this request even going to work, I certainly hope so.

I need some of your expert help if you please. It would be a huge help to me.

Thank you again.

Solved 1 1 9

pdf files are blank when opened in firefox since upgrade to 150.0

All pdf files show all pages blank. It affects both those newly downloaded in Firefox and those I have stored on my PC and open with Firefox. I think this started from w… (read more)

All pdf files show all pages blank. It affects both those newly downloaded in Firefox and those I have stored on my PC and open with Firefox. I think this started from when the latest Firefox update was installed this week. I am up to date on Widows 11.

Solved 4 1 74

How to disable tab pinning????

We hate this useless so-called feature and you've completely failed to give us an OFF switch! It's been many months with countless complaints and still no OFF switch! We'… (read more)

We hate this useless so-called feature and you've completely failed to give us an OFF switch! It's been many months with countless complaints and still no OFF switch! We've had this conversation before, all of your ideas must come with an OFF switch, especially so for the dumb ones like tab pinning! You don't ever force this dumb crap on us, ever!

Where is the fkin OFF switch already!?!?!?

Solved 1 1 175