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Theme

I choose a new theme. After a while, I close Firefox. When I start Firefox again, my chosen theme appears briefly, then the default theme replaces it. Why? FYI: it doesn'… (read more)

I choose a new theme. After a while, I close Firefox. When I start Firefox again, my chosen theme appears briefly, then the default theme replaces it. Why? FYI: it doesn't happen with just one theme.

Asked by Iridium.throne 1 month ago

Washington Post articles are only partially displaying (fully displaying in EDGE)

On: HP OMEN Laptop Processor 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based process… (read more)

On: HP OMEN Laptop Processor 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 11 Home Version 23H2 OS build 22631.3447 124.0.2 Firefox Release, April 2, 2024

Since the 2 APR 2024 FF update, Washington Post articles are not displaying fully. When opened, the article flashes the full version, then only displays the top photo and the first two paragraphs. When opened in EDGE, all articles open fully as expected. This issue is only occurring in FF.

Actions taken: Cleared cache, same result.

Please advise.

Asked by bbcgrrrl 2 months ago

Last reply by zeroknight 2 months ago

Combining 2 Firefox accounts

I have accidentally end up with two FireFox accounts. I want to combine them, but I can't change either account to the other one because FireFox tells me that the replac… (read more)

I have accidentally end up with two FireFox accounts. I want to combine them, but I can't change either account to the other one because FireFox tells me that the replacement email/account is already in use. How do I get around this?

Asked by RJL_web1 1 month ago

Issue with 'Asking to save passwords' option per Firefox settings

Hi all, For the last few months I've had a persistent issue with my Firefox browser on Windows where I have to continually toggle the 'Ask to save passwords' option so th… (read more)

Hi all, For the last few months I've had a persistent issue with my Firefox browser on Windows where I have to continually toggle the 'Ask to save passwords' option so that Firefox fills my username and passwords automatically, gives me the option to save them automatically and so on.

Everytime I click the option on, it works for maybe a few days before I have to yet again toggle it on even though I haven't done anything like close my Firefox window, restart my computer or any similar thing. My Firefox and laptop are also on their latest updates and regardless this issue has continued through multiple update cycles.

It is very frustrating as I'm applying for jobs regularly so manually having to use alternate ways to autofill my details is annoying - I know a password manager is probably the best solution but regardless this is still a very annoying issue.

Asked by Harsh Gorasia 1 day ago

Firefox not displaying saved passwords

I had to swap out my hard drive the other day without being able to save any data from Firefox. When the new disk was reloaded from the old one the user names were not ma… (read more)

I had to swap out my hard drive the other day without being able to save any data from Firefox. When the new disk was reloaded from the old one the user names were not made the same as with the old disk. When i use Firefox and save a password it says it has been saved but when I use the same site again the passwords don't fill in. When I look at the passwords via the passwords settings there is nothing there. Can you tell me how to get passwords to work please? Thanks John

Asked by j_d_mcclelland 1 day ago

"Intelligent Work" graphic keeps popping up on my screen

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my scr… (read more)

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

Asked by davebrown1040 2 months ago

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks ba… (read more)

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

Asked by tuscolatexan 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Need to delete account but email no longer exists

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using.… (read more)

The email associated with my account was hacked and I am seeing suspicious activity around it still. So I am changing the email or deleting accounts I am no longer using. However, firefox wants to send a confirmation email to the one that no longer exists for me to change the email on the account. How do I proceed?

Asked by drklug 4 days ago

Picture-in-picture since recent YouTube update keeps closing.

Picture-in-picture since recent YouTube update keeps closing. Is there way i could configure in about:config to never close and always stay open even if page refreshes an… (read more)

Picture-in-picture since recent YouTube update keeps closing. Is there way i could configure in about:config to never close and always stay open even if page refreshes and have it move the video play back always to the Picture-in-picture window ? If not could this be made a feature in a future update ?

YouTube especially been annoying to Firefox users, cos it keeps refreshing the whole page breaking stuff every time it plays the video, as well have issues with looping videos even tho they are already fully buffered, making entire YouTube experience as frustrating as possible as encouragement to switch to chrome, which i refuse for obvious reasons.

Anything i can do on my end ? If tested if this happens in incognito mode as well with all extensions disabled in private windows, no change of behavior.

Btw this happens on the new YouTube interface with no way to get back to the old interface, cos it keeps the annoying features of the old interface even if you try to re position stuff using hacky ways like extensions that do so, which of course break stuff even further. I just want Picture-in-picture to remain open, and to play current video in picture-in-picture that is playing automatically.

Btw the Picture-in-picture experience with chrome or chrome based browsers is absolutely horrible, giving me even more reasons to stay on Firefox besides privacy related issues and other issues.

Asked by Muppet 2 months ago

Last reply by zeroknight 2 months ago

Firefox is having trouble playing multiple sounds at once.

I've had this issue ever since switching to a new laptop. This issue is specifically within Firefox (I have tested this in other browsers and programs, and the issue isn'… (read more)

I've had this issue ever since switching to a new laptop. This issue is specifically within Firefox (I have tested this in other browsers and programs, and the issue isn't there. Everything else works perfectly fine!)

Essentially, whenever Firefox plays multiple sounds at the same time (for example, I use both youtube and discord in-browser) the second sound will briefly mute the other sound. (Going back to the discord-youtube example, if I am watching a youtube video and recieve a discord notification, the youtube video will pause for about half a second.) Or if a site has background audio but also plays a short audio clip when certain elements are clicked, for example, it will cause this "overlapping" issue. Again, this issue is only within Firefox.

I am using Windows 11 if that helps. I've already tried using a Firefox Refresh and peeking in about:config but I'm totally lost as to what I can try next, since I can't find any other examples of people with this issue online. Sometimes the issue briefly fixes itself but then reappears.

Asked by wygolvillage 1 month ago

  • Solved
  • Archived

files downloading instead of opening in viewer

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox o… (read more)

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

Asked by Miami Sally 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Solved
  • Archived

google.com won't load

The google search bar on the homepage doesn't work, just does an infinite load, the same with google.com. The extensions I have are AVG Online Security, Malwarebytes, and… (read more)

The google search bar on the homepage doesn't work, just does an infinite load, the same with google.com. The extensions I have are AVG Online Security, Malwarebytes, and AVG Anti-Tracking. The version is the latest version 116.0.1

Asked by anthonyjshaffer917 10 months ago

Answered by anthonyjshaffer917 10 months ago

  • Archived

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

Asked by dj_dean 2 years ago

Last reply by FredMcD 2 years ago

  • Solved
  • Archived

Middle mouse button click, new tab opened AND switched to that tab.

Hi, Is this new feature? Once I click on link with middle mouse button, that tab is opened and switched to it. Previous firefox versions only opened tab and thats it. It… (read more)

Hi,

Is this new feature? Once I click on link with middle mouse button, that tab is opened and switched to it. Previous firefox versions only opened tab and thats it. It is very frustrating. I want open multiple tabs and then view those tabs. Now I have to, suppose I have 5 links listed in webpage:

I middle mouse 1st link Then I have to return to my previous page I middle mouse 2nd link Then I have to return to my previous page I middle mouse 3rd link Then I have to return to my previous page I middle mouse 4th link Then I have to return to my previous page I middle mouse 5th link Then I have to return to my previous page

If it is new DEFAULT, then please make ant option to switch back in about:config, thanks!

Asked by kirsciukas 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Firefox closes immediately after opening it

Hello! I recently got a new PC, and every time I open up Firefox it instantly closes. I have tried downloading it on the Microsoft Store, it seems to work fine for 5 min… (read more)

Hello!

I recently got a new PC, and every time I open up Firefox it instantly closes. I have tried downloading it on the Microsoft Store, it seems to work fine for 5 minutes and then it happens again.

Asked by chillestyt 1 year ago

Answered by chillestyt 1 year ago

where is menu button on win 11

Where is the 'MENU' button on Win 11 pc. I need to update my email address and your instructions ask to click 'MENU' button. My NEW email address is: xxxxxxxx@gmail.com … (read more)

Where is the 'MENU' button on Win 11 pc. I need to update my email address and your instructions ask to click 'MENU' button. My NEW email address is:

xxxxxxxx@gmail.com


(email address removed; please do not post personal information on a public website; Forum rules and guidelines)

Asked by Martin 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago