Firefox Community Forum

Hello,

Ever since latest update (153.0 (64 bits) everything crash. I can open Firefox, but as soon as I enter a website, regardless of what it is, it won't load.

If i try to close the app, there's always a process that keeps running. It can't close. And if I try to force it it says that access is refused.

After that I keep receiving these errors that Firefox is already open and I need to close the last process of Firefox to continue but even if I say to close, it keeps repeating until my PC finally crash.

Everything was working 100% until Firefox updated itself. No Windows update nothing.

I can't even send crash report since it does the same error.

Multiple attempts to open Firefox produced a popup window indicating that "platform version 153.0 is not compatible with min version 152.0.6 max version 152.0.6 Maybe try to reinstall Firefox." If this is the only solution, how do I do this and retain my bookmarks, themes, etc profile? Thank you.

Julian H. Ethridge julesrdot27@frontier.com

So I just upgraded my pc and it bricked my windows and to reinstall, I forgot to save the Firefox data before doing so because I thought it wouldn't cause any issue, well, now all my bookmarks etc. are gone and I'm wondering if there is some sort of backup somewhere saved by Mozilla in the cloud.

I've had a problem for a while where Firefox tells me "Firefox is being updated by another instance" and the only way I've been able to get updates is by using the installer.

In my attempts to resolve this, I learned of the `about:profiles`. I have never set up profiles so I figures I should only have the 1 default profile but it turns out I have `default`, `default-release`, default-release-1`, and `default-release-2`.

Of these profiles, the `default-release` is the 1 that has my data while it is `default-release-1` that is able to update.

I would like to make it so that I only have 1 profile that has all of my data AND is able to update.

I already tried removing all the profiles accept the one with my data but that leaves Firefox unable to update. I restored all the profiles I removed and I am back to where I started.

Does anyone have any suggestions?

My Firefox account data seem to have ben ALL deleted after a regular computer restart. There are no backups in the Firefox profile folder either. Years worth of passwords, bookmarks, tabs ALL GONE. After computer restart, when I was restarting Firefox, I vaguely remember a prompt on the screen that Firefox servers don't contain any data for my profile anymore. How could this have been brought on by a computer restart though?Any ideas what is the problem here, and how to recover my profile data? Any suggestions will be much appreciated.

Sehr geehrtes Support-Team,

ich habe seit Kurzem ein Problem mit Firefox auf meinem PC. Es erscheint folgende Fehlermeldung:

   „Das Lesezeichen- und Chronik-System wird nicht funktionieren, da eine der Dateien von Firefox von einer anderen Anwendung verwendet wird. Dieses Problem könnte von einer Sicherheitssoftware verursacht werden, beispielsweise von einem Virenscanner.“

Ich nutze dasselbe Firefox-Konto auf meinem Handy und auf meinem iPad. Dort funktioniert die Synchronisierung der Lesezeichen ohne Probleme. Das Problem tritt nur auf meinem PC auf.

Ich arbeite bereits seit mehreren Jahren mit Firefox und hatte dieses Problem bisher noch nie. In meinen Lesezeichen sind sehr viele wichtige Webseiten gespeichert, deshalb möchte ich diese auf keinen Fall verlieren.

Können Sie mir bitte mitteilen, wie ich dieses Problem beheben kann, ohne dass meine Lesezeichen verloren gehen?

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Meik

I can't open, delete, uninstall or update my Firefox on my laptop???

I dont have much Ram space on my computer - but am working on expanding it.

Yet, still - I can't open, delete, uninstall or update my Firefox on my laptop

This problem has never happened before. This happened in the last few minutes. The whole screen suddenly went blank while I was trying to find out today's weather. I am suspicious of malicious interference with my computer. Any help you can give me will be reassuring.