Showing questions tagged: Show all questions
  • Archived

Highlighting of buttons

Happens on a number of websites when I press buttons, like Youtube logo for example, blue box surrounds the logo. Other cases when i adjust the volume button on a youtube… (read more)

Happens on a number of websites when I press buttons, like Youtube logo for example, blue box surrounds the logo. Other cases when i adjust the volume button on a youtube video, the button is remembered and whenever I press spacebar with the intention of pausing the video, the video gets muted instead because the volume button is highlighted and remembered.

Asked by BudgetPrincess 3 years ago

Last reply by vda1 3 years ago

  • Archived

Firefox asks for master password on startup

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the mas… (read more)

When ever I start Firefox it asks for the master password. I am not using sync. OS is Windows 11. On my laptop which is running the same OS it does not ask for the master password, even though they are both pointing to the same homepage of google.com

I have tried disabling the password and re-enable, that does not work. If there is another setting I haven't found it yet.

Asked by Cameron 3 years ago

Last reply by Cameron 3 years ago

  • Solved
  • Archived

Extensions won't auto-update

I have at least one extension that has had a later version than what I have for days and firefox is not updating it even though everything is set to auto-update. i hate … (read more)

I have at least one extension that has had a later version than what I have for days and firefox is not updating it even though everything is set to auto-update. i hate to have to uninstall/reinstall it since I will lose all the settings I have in place. Any ideas?

The developer says firefox is just waaay behind on extension updates and it isn't their fault.

Asked by mshirley1964 3 years ago

Answered by mshirley1964 3 years ago

  • Archived

Feedback to Firefox team & WARNING to its users

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When chec… (read more)

On Firefox for Windows (on Windows 11 release 99.0.1), the first setting in Settings is "Open previous windows and tabs". This is incorrect. It doesn't do this. When checked, upon startup, it will restore one window, its tabs, & maybe its sessions (?), and it will send all the other Windows & their tabs to the bit bucket.

Users: KNOW & HEED this warning! Team: Please take what you've already done for that window and merely do it also for the rest of them? In the mean time, please change the wording to something like "Open one of the windows and its tabs". Ideally, identify which window has been chosen for this.

Thanks, and be well.

Asked by Bill Crews 3 years ago

Last reply by cor-el 3 years ago

  • Archived

pdf won't open in new tab without downloading first

I want to be able to preview pdfs in firefox in a new tab without first downloading the file like it used to. But this version (99) of firefox won't allow me to do that.… (read more)

I want to be able to preview pdfs in firefox in a new tab without first downloading the file like it used to. But this version (99) of firefox won't allow me to do that. I tried selecting the "action" for pdfs in the applications section of settings to "open in firefox". What it does is preview the pdfs without downloading indeed but it previews it in the SAME tab which makes browsing more difficult. If I select "always ask", and then select "open with firefox" in the dialogue box, it opens the pdf to a new tab alright but it downloads the file FIRST. Is there a way around this please?

Asked by dockayku 3 years ago

Last reply by jscher2000 - Support Volunteer 3 years ago

  • Archived

Block on certain websites

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on th… (read more)

I can't access certain websites when I attempt to leave feedback. I'm told to remove blocking. I clicked on the shield and turned off Enhanced Tracking Protection on those sites. I also added the sites to the Exceptions list in Privacy & Security (Manage Exceptions). My Browser Privacy Settings are: Custom Choose which trackers and scripts to block. ✓Cookies: Cross-site Tracking Cookies ✓Tracking content: Only in Private Windows ✓Cryptominers ✓Fingerprinters

But I still can't access the sites.

Which settings do I need to change so I don't get blocked by the websites?

Asked by Denise 3 years ago

Last reply by Denise 3 years ago

  • Archived

losing passwords

okay been losing passwords not able to figure out why i have talked to the hp omen support teams twice now in the last 3 months the first time resulted in a complete bac… (read more)

okay been losing passwords not able to figure out why i have talked to the hp omen support teams twice now in the last 3 months the first time resulted in a complete back to factory settings the second one was today hp case #5085372677 which found nothing on my end was wrong and they believe the problem start's here with firefox i am update with the latest firefox updates

Asked by lhicks7905 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Windows 11 Video Playback Issues

Videos don't play in Firefox after updating to Windows 11. They just perpetually load. Playback works fine on Google Chrome, I'm not sure what could be causing this. I tr… (read more)

Videos don't play in Firefox after updating to Windows 11. They just perpetually load. Playback works fine on Google Chrome, I'm not sure what could be causing this. I tried reinstalling, disabling all extensions, clearing cache, etc. and nothing has worked.

Asked by Chrissy 3 years ago

Last reply by jonzn4SUSE 3 years ago

  • Solved
  • Archived

cookie management

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer abl… (read more)

Since the update that changed the cookie management, I have not been able to delete just my cache without losing all my cookies & login information. I'm no longer able to automatically sign into a bunch of my sites.

Asked by dmacknair 3 years ago

Answered by jscher2000 - Support Volunteer 3 years ago

  • Archived

installed windows 11 on my pc. open firefox. where are all the former menu items including bookmarks?

right and left clicking on the open app menu in the far right column didn't help me. I'm only a 17-year computer professional with a Ph.D. who publishes in peer-reviewed … (read more)

right and left clicking on the open app menu in the far right column didn't help me. I'm only a 17-year computer professional with a Ph.D. who publishes in peer-reviewed journals. How am I supposed to guess what to do?

Asked by cahalanj 3 years ago

Last reply by Terry 3 years ago

  • Archived

When dragging a tab into a new window, how do you stop it from being full screen like previous window

I am wondering if it is at all possible to adjust the settings when pulling a tab into a new window. For example, if I am running Firefox fullscreen I would like the tab … (read more)

I am wondering if it is at all possible to adjust the settings when pulling a tab into a new window. For example, if I am running Firefox fullscreen I would like the tab that I pull to be opened in windowed form. I noticed that this is typically the case when using Chromium-based browsers, but noticed that on Firefox it stays in the format as the previous window. (if already windowed the pulled tab will also be windowed) is there a way to ensure that the pulled tab will always be windowed?

Asked by Grimprovise 3 years ago

Last reply by Grimprovise 3 years ago

  • Solved
  • Archived

Option to use Gmail for mailto: links has suddenly vanished from Settings

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, seve… (read more)

Just now, I tried to use "Email Link..." under the File Menu and got a pop-up asking me to "Choose an application to open the mailto link." I have seen this before, several times, and usually fix it by going to Tools > Settings, under General > Applications, select "mailto" under Content Type, then select Gmail from the drop-down menu.

This time, however, Gmail is not presented as an option, in this pop-up. Clicking "Choose..." just opens up a Windows Explorer file-picker window.

I tried to fix this in Tools > Settings, under General > Applications. There, "mailto" just shows "Use other..." and if I click that, the "Select Helper Application" pop-up window is basically blank, with a message at the bottom saying "No applications were found for this file type."

I refreshed Firefox but it did not solve the problem.

I have tried to attached images but they will not upload.

I am running v100.0.1 (64-bit) on Windows 11

Asked by lindabknight 3 years ago

Answered by Dropa 3 years ago

  • Solved
  • Archived

Printing too small.

I can no longer print from firefox. The final print always comes out 1/5 +- size and is unreadable. It doesnt matter what king of a document it is and if I go to chrome o… (read more)

I can no longer print from firefox. The final print always comes out 1/5 +- size and is unreadable. It doesnt matter what king of a document it is and if I go to chrome or edge it prints fine. This began occurring I believe after the last version.

Asked by lk3w99 3 years ago

Answered by jscher2000 - Support Volunteer 3 years ago

  • Solved
  • Archived

Completely broken profiles

Hello team, I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig. Up until today, I… (read more)

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

Asked by sean.oneill.29 3 years ago

Answered by cor-el 3 years ago

  • Archived

Bookmark manager

Recently got a new PC with Windows 11 and since I downloaded Firefox the shortcut of CTRL+Shift+O will not open the bookmark manager. Does the same on Opera GX and Chrome… (read more)

Recently got a new PC with Windows 11 and since I downloaded Firefox the shortcut of CTRL+Shift+O will not open the bookmark manager. Does the same on Opera GX and Chrome. Not sure if I did something wrong in the PC settings but nothing I've tried has fixed the problem

Asked by josh10451 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (read more)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana 3 years ago

Last reply by cor-el 3 years ago

  • Locked
  • Archived

Digital signature stopped working

Digital signature was working properly since yesterday ie 20th May 2022, but now its stopped working, what will be the reason, Digital signature process stuck and not pr… (read more)

Digital signature was working properly since yesterday ie 20th May 2022, but now its stopped working, what will be the reason, Digital signature process stuck and not proceed further, if you kindly send me setting of firefox for DSC i will always be greatful to you. thank you.

Asked by SuMo Bot 3 years ago

Last reply by SuMo Bot 3 years ago

  • Archived

stop navbar searching permanently

If I wanted to use the navbar for search I'd set it up that way. I don't, and I'm getting really sick of doing this... type in searchBar "about:config" Accept war… (read more)

If I wanted to use the navbar for search I'd set it up that way. I don't, and I'm getting really sick of doing this...

    type in searchBar "about:config"
   Accept warning
   Search "browser.urlbar.suggest.searches" and change it to false (Do this Only if you want to disable suggesions)
   Search "keyword.enabled" and change it to false
   Search "browser.fixup.alternate.enabled" and change it to false 

every time I open Firefox or a new tab in Firefox.

I'd like the option of not having it search in the navbar, ever. I search using Google. I like Google. I've been a big fan and supporter of Firefox for years, but this constantly having to deal with the search in the navbar thing, which I don't want it to do, is really turning me off of Firefox. I hate the Microsoft junk, Explorer and Edge, and I don't like Chrome either, but I'm getting really sick of Firefox trying to shove this Search via the navbar thing down my throat.

How do I disable navbar search permanently, or am I just stuck with redoing it every time I open Firefox or a new tab, at least until I get completely fed up and decide to give another browser a try at replacing Firefox?

Asked by deannag65 3 years ago

Last reply by Terry 3 years ago

  • Solved
  • Archived

how do i pin my selections to recent activity AND ELIMINATE SUGGESTED CRAP

Before I took my computer to a repair facility and had to reinstall Firefox, my recent activity bar had all the websites I use and wanted quick access to along one lovely… (read more)

Before I took my computer to a repair facility and had to reinstall Firefox, my recent activity bar had all the websites I use and wanted quick access to along one lovely line. Now I have a bunch of "suggested" crap Firefox must be getting paid for along my recent activity bar. I've never visited these pages and selecting the menu trying to dismiss them doesn't work. How do I eliminate the sponsored sites and get what I want along the recent activity bar?

Asked by Michael Crovella 3 years ago

Answered by Dropa 3 years ago