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Firefox Not Launching

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "T… (read more)

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "Troubleshoot Mode" window flashes for less than a second and closes. About 8 months ago, on a different computer with Windows 10, had the exact same problem. I thought it was just because it's ancient, but it does the same thing on my well-functioning computer. I have tried the Microsoft Store Firefox and downloading from the website. I have reinstalled and restarted several times, and my computer is up to date. I do not use any 3rd-party security software. I still cannot launch a Firefox window at all. I love Firefox on mobile and I really want to use it on PC. Thanks for your help!!

Asked by vee_c 3 months ago

Last reply by zeroknight 3 months ago

  • Solved

Graphical problems on Surface Pro X (arm64)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers. This topic has al… (read more)

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Asked by Felix 3 months ago

Answered by zeroknight 3 months ago

  • Solved

'Combine taskbar buttons and hide labels' set to 'Never' not working correctly in Windows 11 in conjunction with Firefox

Hi. When Windows 11 was initially released, certain substantial feature of the Windows taskbar known from before was missing. I'm talking about 'Combine taskbar buttons a… (read more)

Hi. When Windows 11 was initially released, certain substantial feature of the Windows taskbar known from before was missing. I'm talking about 'Combine taskbar buttons and hide labels' and the option to set it to 'Never' (users tend to set it this way to always see the program icon along with it's label, not just the icon). At this moment, the feature has been available in widely released build of Windows 11 for months (Microsoft returned it after rewriting the taskbar code and after many complains), but it is not working correctly in conjunction with Firefox. When I close all windows and tabs of Firefox and restart the browser, only its icon is visible on the taskbar, not the label. Only when I open one more Firefox window, it starts to work as it should. Is it a known issue? Can we expect a fix to be made soon? Thanks.

Asked by andrewz1986 4 months ago

Answered by zeroknight 4 months ago

  • Solved

memory-report.json contains hundreds of unwanted websites

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json. In this report I see approximately 30 bloc… (read more)

I go to about:memory > Save memory reports - Measure and save and then view the output, a report called memory-report.json.

In this report I see approximately 30 blocks of text, each of which contains approximately 50 to 100 website URLs. Several blocks contain only porn URLs. I have viewed porn, but only in Google Images; I don't visit the websites.

Why is this information being stored by Firefox?

Note: my Firefox is set to Delete cookies and site data when Firefox is closed. However, even after closing and opening Firefox, all the information is still in the report.

A sample of two of these blocks of text is attached.

Asked by EM8 2 months ago

Answered by zeroknight 2 months ago

  • Solved

Firefox opens a new "error" tab every time I click on something

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The UR… (read more)

Hello, sadly I have the problem since a few days that firefox opens a new tab with the same error every time I google something or click on a new page/subpage etc. The URL on the error page is all the time "https://0.0.0.1/" mentention of course a page loading error. I don't know why firefox keeps oppening new tabs with this URL. I allrady tried to use the clearing function and even reinstalled the software, nothing worked. Maybe somebody can help me solving this problem, it is very annoying to have multiple new error-tabs per minute in a normal work flow. Thanks and best regards, Thomas

Asked by Thomas12345 2 months ago

Answered by zeroknight 2 months ago

I lost all of my old data (Bookmarks, History, Passwords)

I did an hardreset to my computer yesterday, today I logged in to my FireFox account and now all of my stuff (History, Passwords, Bookmarks) are from 2020. I don't have a… (read more)

I did an hardreset to my computer yesterday, today I logged in to my FireFox account and now all of my stuff (History, Passwords, Bookmarks) are from 2020. I don't have any backup, what do I do?

Asked by Matan 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

captcha does nothing but spin the circle when trying to log into Disqus

I use Disqus daily. A few months ago it became necessary to disable the shield in the address line. Yesterday captcha quit working. I input my email and password and cl… (read more)

I use Disqus daily. A few months ago it became necessary to disable the shield in the address line. Yesterday captcha quit working. I input my email and password and click captcha and the circle starts spinning and never ends. This happens on all sites using Disqus.

 Is there any way to get Firefox to work with Disqus and Captcha?

Asked by miklkit 1 month ago

Answered by cor-el 1 month ago

Fire fox keeps crashing

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [… (read more)

I keep getting this msg. will not open pages and will not restore "Gah. Your tab just crashed." I had to use EDGE to contact you will not open in fire fox. Please help. [telephone number] Steve Badaracco

Asked by badaracco.s 1 month ago

Last reply by Paul 1 month ago

  • Solved

Startpage Search Engine

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get. For no apparent reason I wi… (read more)

This problem exists ONLY on Firefox. I vary search engines, from DuckDuckGo to Presearch and Startpage depending on the search results I get.

For no apparent reason I will get a "suspended connection" message on Startpage while using the Firefox browser. I have included both the link and a screenshot of the problematic page. The page will open perfectly several times, and then suddenly, in the same session, if I open a new Startpage tab, this message will appear. While the suspended connection message is visible in Firefox / Startpage, I will try Startpage in Edge, Opera, Chrome and Midori, and they all open to the Starpage beautifully.

I am using the Firefox 125.0.3 browser, I have cleared caches and cookies, and run full malware scans, with zero negative results, and yet this problem persists. It is sporadic, and does not occur on a predictable basis. It occurs whether the Mozilla VPN is on or not, and switching from on to off or off to on changes nothing, even after refreshing the page.

I am assuming that this is a Firefox issue, as the problem does not occur on other browsers

I can easily switch browsers and / or search engines, but Firefox in conjuction with Startpage is my preferred combo. I just find it frustrating in that I cannot fix it myself.

So....Ehhhh...what's up doc?

https://www.startpage.com/sp/captcha-block#?bc=US&bi=QuadraNet&be=a2667ecaaf93ae9c091acfff4cebeacc&bds_t=1715638671T77bc1f599823650a2bba749db91bb9c806807a1edc0a34414bf50516dbe0e125&bds_s=dd88ea12048c4efdb6fb4d366c52ae8f&lui=english&cat=web&language=english&t=night&cmd=gen_page

Asked by EmJay Dubbya 1 month ago

Answered by EmJay Dubbya 1 month ago

Firefox opens up a second browser screen automatically when I am already in a website!

When I login to my main Firefox browser and then access a website within a short while the browser screen opens up again automatically. In other words, a second window w… (read more)

When I login to my main Firefox browser and then access a website within a short while the browser screen opens up again automatically. In other words, a second window which is very irritating. How can I stop this from happening?

Asked by graemesmith300653 4 months ago

Last reply by munrorod 1 day ago

Bottom of Page

Recently, one website (SF Chronicle) started automatically scrolling to the bottom of the page when I access an article. Occurs on no other sites nor on my other devices … (read more)

Recently, one website (SF Chronicle) started automatically scrolling to the bottom of the page when I access an article. Occurs on no other sites nor on my other devices - only an my Dell desktop running windows 11 and the most recent version of Firefox.

When I follow a link to read an article I briefly see the heading but then it immediately scrolls down to the bottom of the page and I have to manually scroll back to the top of the page to read the article.

Asked by sschoech 5 months ago

Last reply by TyDraniu 5 months ago

Facebook their auto refresh annoyance

Can anyone help me out and others on this matter? several months ago appears FB decided to screw everyone over by arbitrarily forcing auto refresh. If you're reading so… (read more)

Can anyone help me out and others on this matter? several months ago appears FB decided to screw everyone over by arbitrarily forcing auto refresh. If you're reading something long and or have to step away for a moment it is gone.

Some have posted for chrome they have an extension that stopped it. The only one on FF does not work. I tried it, does nothing at all. Time for FF to fix this issues allowing you to turn it on or off at my will.

Thanks Mike

Asked by mikedeplanche 5 months ago

Last reply by Terry 5 months ago

  • Solved

I cannot log in to websites using Firefox

Firefox is my default browser, but it does not allow me to log in to specific websites. For example, ihg.com, when I click the sign in button nothing happens, I just have… (read more)

Firefox is my default browser, but it does not allow me to log in to specific websites. For example, ihg.com, when I click the sign in button nothing happens, I just have a little note at the bottom left "javascript:void(0);" Another example, dutchcrafters.com , when I click Log in with Gmail, nothing happens.

I have tried removing all the content blocking extensions (privacy badgers, ublock origin, etc.), did not fix it. I have tried a firefox refresh, did not fix it. I have tried uninstalling and reinstalling firefox with several device restarts, did not fix it.

I know this must be a firefox specific problem because microsoft edge work perfectly for both of these examples. Any other suggestions to fix this firefox issue?

Asked by James Lin 5 months ago

Answered by cor-el 5 months ago

  • Solved

Roblox website Shattered.

The layout on the Roblox website, https://www.roblox.com Has appeared to break, I've seen the website on Google chrome and Microsoft Edge and it's good to go. I am not aw… (read more)

The layout on the Roblox website, https://www.roblox.com Has appeared to break, I've seen the website on Google chrome and Microsoft Edge and it's good to go. I am not aware as to how this has happened. I have disabled every Addon I have, This issue is not caused by the Addons I have installed.

CTRL + F5 has Fixed My Issue! Thank You cor-el!

Asked by aombi 4 months ago

Answered by cor-el 4 months ago

Pdf print not giving me a portrait option

I use Firefox 122.0.1 on Windows 11. When I try to print a .pdf (mainly from gmail), the option for Portrait/Landscape will pop up for a split second, then disappear. I… (read more)

I use Firefox 122.0.1 on Windows 11.

When I try to print a .pdf (mainly from gmail), the option for Portrait/Landscape will pop up for a split second, then disappear. I can only print Landscape.

- I've tried changing printers, but still get the same result (no portait option) - When I load gmail on Microsoft Edge, I get the portrait/landscape option as normal. - I changed the layout.css.page-size.enabled option to False, and still get the same result (no portrait option).

This started happening a few months ago, previous to this, everything worked normal.

Does anyone have a fix for this ? thanks

Asked by ilgiardinoDelDolce 4 months ago

Last reply by ilgiardinoDelDolce 4 months ago

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (read more)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Asked by aftab98856 6 months ago

Last reply by cor-el 3 months ago

Window-M shortcut doesn't work for Firefox

I make frequent use of the Windows system-level keyboard shortcut Windows Logo button + M to go directly to the Windows desktop. Firefox does not respond to this keyboard… (read more)

I make frequent use of the Windows system-level keyboard shortcut Windows Logo button + M to go directly to the Windows desktop. Firefox does not respond to this keyboard shortcut by minimizing. How can I fix this? I already tried refreshing Firefox. This is a big enough issue to get me to abandon the browser, since I depend on keyboard shortcuts.

Asked by Rachael Storey-Chase 5 months ago

Last reply by zeroknight 5 months ago