Firefox Community Forum

A colleague of mine had Firefox logged in with a Mozilla account, before their computer needed to be reset, we checked and Firefox said Synchronisation was on and last succeeded 1 second ago. We proceeded to undertake the reset, but after logging back into the same Mozilla account, none of the bookmarks returned, nor did any saved addresses, passwords or browser history.

I was wondering if there is absolutely anything that we can do, or whether someone at Mozilla are able to check the account just in case?

I'm fearing the worst, and partially expecting it, but wanted to log here for sanity's sake, just in case.

Many thanks Ben

Stop with the codes since I am logged in on both devices. Used Firefox for years and years. You are about to lose a loyal client I think I've put in codes/ passwords in 4 different places just to sync my laptop and phone.

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?