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  • Solved

Hiding the scroll bar?

Im currently reading books (pdfs) in firefox and I would like to hide the scroll bar. Im using full screen mode and especially the bar the the bottom is annoying while r… (read more)

Im currently reading books (pdfs) in firefox and I would like to hide the scroll bar. Im using full screen mode and especially the bar the the bottom is annoying while reading. I've seen a few topics posted about this issue but they are from a few years back and the solution posted doesn't seem to work anymore. (creating profile/chrome/userChrome.css with some code) But maybe the code is just outdated or I did something wrong. Im not too sure.

The best solution to me would be to just hide the bottom scroll bar. I didnt find any option in about:config except for making them (bottom and right) both thinner.

I would greatly appreciate any help.

Asked by Mabo719 4 weeks ago

Answered by cor-el 4 weeks ago

  • Solved

Youtube Live streaming issue

I just started having an issue while watching Live Streams on Youtube with FireFox. I'll load the live stream and it will run for about a minute then it will switch to t… (read more)

I just started having an issue while watching Live Streams on Youtube with FireFox. I'll load the live stream and it will run for about a minute then it will switch to the streamers previous recorded stream. I opened Youtube on my iPad and on Edge browser and the Live stream keeps playing the live stream but on FireFox it only lets it run for about a minute before flipping the playback to the previous recorded video of that streamer. I tried clearing my cache for Youtube and I have no extensions running. I have Youtube Premium and run no adblockers. I have also tried safe mode but the problem persists.

Any idea what could be happening?

Asked by JohnD212 4 weeks ago

Answered by jonzn4SUSE 4 weeks ago

  • Solved

Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (read more)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Asked by AccidentalRogue 4 months ago

Answered by AccidentalRogue 4 months ago

  • Solved

Youtube playback performance has gone down June 2024

Over the past week or so, Youtube videos take a while to start, and will at times just stop and buffer. I turned off uBlock Origin for Youtube, and I have Youtube Premium… (read more)

Over the past week or so, Youtube videos take a while to start, and will at times just stop and buffer. I turned off uBlock Origin for Youtube, and I have Youtube Premium, but this issue is still happening. Ookla speed test is 569.32 Mbps download, and 23.50 Mbps upload. My Firefox is set to automatically update. Current version is 127.0.1

Asked by mikeyvsaul 1 month ago

Answered by mikeyvsaul 4 weeks ago

  • Solved

Failed installations of latest update to Firefox (127.0.1)

Automatic update on my Windows 10 desktop of the the new update 127.0.1 resulted in a version of Firefox that worked more or less for some web sites but was unable to rea… (read more)

Automatic update on my Windows 10 desktop of the the new update 127.0.1 resulted in a version of Firefox that worked more or less for some web sites but was unable to reach others.'

Asked by angelor 1 month ago

Answered by angelor 1 month ago

  • Solved

Where to ask a question about att not downloading to my thunderbird?

I just asked a question about email not downloading to thunderbird and got an answer which I think meant that this was not the place to ask. I cannot find an open quest… (read more)

I just asked a question about email not downloading to thunderbird and got an answer which I think meant that this was not the place to ask. I cannot find an open question place in Thunderbird. Where can I get support?

Asked by mskinsey 1 month ago

Answered by James 1 month ago

  • Solved

right click on tabs keeps showing me container

i just want to go back to how my right click worked before i hate this container feature and would like to just reopen my closed tabs with my right click i dont want to s… (read more)

i just want to go back to how my right click worked before i hate this container feature and would like to just reopen my closed tabs with my right click i dont want to see the container bs anymore.

Asked by gears5800 1 month ago

Answered by gears5800 1 month ago

  • Solved

Blocker: Mozilla Firefox causes rows overlapping

Dear Support Team, After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire he… (read more)

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Asked by Stefan Curiban 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Cannot add Amazon search engine to search toolbar

I am using Firefox 126.0 under Windows 10. I am trying to add search engines to the search toolbar. (Just to be clear, this is the search box that appears below the addr… (read more)

I am using Firefox 126.0 under Windows 10.

I am trying to add search engines to the search toolbar. (Just to be clear, this is the search box that appears below the address bar, not the address bar itself.)

I followed the instructions here. That worked fine for Wikipedia, Google Maps and YouTube. Then I tried to add Amazon UK. The Amazon icon is now present in the search box, but when I select it, I see this message:

Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

I have no idea what this means or what to do about it.

(I also tried adding it from Settings > Search > Search Shortcuts, but Amazon does not appear on that list of search engines [unlike on my other computer]. I clicked "Find more search engines", but that brought up a list of 5,192 extensions, most of which seemed not be related to searching.)

Thanks in advance for any help or suggestions.

Mike

Asked by Mike L 1 month ago

Answered by cor-el 1 month ago

  • Solved

Firefox install on external drive

Is it possible to install Firefox (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how? Note: this is not about migration/backup/recovery… (read more)

Is it possible to install Firefox (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how?

Note: this is not about migration/backup/recovery of profiles. Nor is it about where files are downloaded by default.

Windows 11 is consuming nearly all of the C: drive. I badly need to get Firefox (and later Thunderbird) onto my E: drive. I further note that the installer gives no options whatsoever as to the destination drive.

Most of the help I've found on the web is clearly outdated.

Thanks. jt

Asked by jonathan67 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Bookmarks backing up in json format.

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my… (read more)

Why is Firefox backing up my bookmarks in a json file, when Firefox itself doesn't recognise the file type when trying to restore said bookmarks? I WAS able to restore my bookmarks by converting the json file at https://www.jeffersonscher.com/ffu/bookbackreader.html. But why can't Firefox just back up as an html file like it used to? I had to go off searching the internet for a solution, turning what should've been a 5 minute job into nearly an hour 😕

Asked by IanStar 1 month ago

Answered by IanStar 1 month ago

  • Solved

live not working yt

Hi, I can't watch live stream on youtube. I see only black screen on loading circkle. Ads working fine but after them i see what i said before. When live is over then i … (read more)

Hi,

I can't watch live stream on youtube. I see only black screen on loading circkle. Ads working fine but after them i see what i said before. When live is over then i can normally watch it. I can watch twitch normally. There is problem olny on yt. best chris

Asked by bigi162 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Having Firefox open reduces all download speeds, upload unaffected

I have the strangest problem. If Firefox is closed and I do a speedtest in another browser, download a file, or do other internet activity I'm getting about 200-250Mbps … (read more)

I have the strangest problem. If Firefox is closed and I do a speedtest in another browser, download a file, or do other internet activity I'm getting about 200-250Mbps d/l and 100Mbps upload. As soon as I open Firefox, whether I load a page or not, the upload speed stays the same, however the download speed drops to about 25-50 Mbps. This only happens on one PC, the upload isn't affected, and resolves itself as soon as Firefox is closed. Here's what I have done without any change in this behaviour;

  • Rebooted
  • ipconfig /release /renew /flushdns
  • Removed and reinstalled the network adapter
  • Enabled, disabled windows auto tuning and tested (slower disabled)
  • Updated Windows
  • Refreshed Firefox
  • Uninstalled Firefox, deleted remaining folders from Appdata (Local, Low, Roaming) as well as the program file directories and "Mozilla" registry entries. Restarted and reinstalled. Issue immediately resumed when Firefox was open.

Also when connected to a VPN Firefox download speed increases to about 60Mbps and is consistent across other software. If I split tunnel another browser outside the VPN, it is still stuck at 60Mbps. If I close Firefox the speed increases.

This makes absolutely no sense to me, so I'm hoping someone can shed some light on this - but it does seem to be something Firefox is doing.

Thanks for any help anyone can provide.

Asked by Jay 1 month ago

Answered by Jay 1 month ago

  • Solved

Error 1001 - DNS resolution error

Hello! I get this error often when I try to access various websites. This doesn't happen when I use Opera, so I assume the problem is not with the websites. My OS: Wind… (read more)

Hello!

I get this error often when I try to access various websites. This doesn't happen when I use Opera, so I assume the problem is not with the websites.

My OS: Windows 10. My Firefox version: 127.0 (64-bit).

Asked by vopil15234 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Firefox opens "off screen"

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day af… (read more)

Greetings support team. The problem is a bit complicated and I could't find anything similar to it on the net, so I'll try to explain in details what happened. One day after opening the browser I noticed that it didn't launch(there was no window). After opening it again I saw that all of my previously opened tabs were gone. After that I closed Firefox and went to check the task manager. I found that Firefox was still running after closing it. I couldn't wrap my head around it and killed the programm. Then I opened it again and got the same results: first launch: no Firefox window(nothing on the taskbar either), secound launch: one empty tab. After that I opened a new tab in Firefox through task manager and my screen "swiped right", I got access to Firefox window with all of my previous tabs, but all the other programms I had opened on the taskbar were gone. Somehow Firefox opens outside my screen on a "separate one" every first time I launch the app, and the only way to switch between "screens" is to open a new tab through task manager or launch a program that was previously active to switch back to previous "screen". It is also impossible to switch between opened windows on different "screens" using gestures on the touchpad or "Alt" + "Tab". I use a laptop and never even tried to attach/connect a second monitor. I don't have another monitor attached via bluetooth or any other means in device manager. I have the latest verion of windows 10 installed and updated. I have another PC, where I use the same Firefox with the same addons on the same Mozilla account, which has no such issues. I have tried renaming the file called "xulstore.json" to "xulstore.old" or deleting it entirely, this didn't resolve the issue.

Asked by nab.layk 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago