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  • Solved

Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (read more)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 3 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

No Prompts for Microphone permission

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the websit… (read more)

Hello, when I'm on a website that could use my microphone or camera, I am not getting the prompt to ask for permission to use them. I have tried manualy giving the website permission in CTRL-I website settings. But that did not fix it. I have tried the same websites in google chrome, and my mic works then.

Asked by hendleyjon 1 week ago

Answered by hendleyjon 1 week ago

  • Solved

Can't unhide desktop taskbar when firefox is maximised

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full … (read more)

Current situation: I have 2 monitors. I have the option of auto hide taskbar in desktop mode turned on. On the primary monitor, when I maximise firefox window( not full screen, the button between close and minimise, looking like a square), and hover my cursor towards the bottom, my taskbar doesn't unhide. However when I unminimise( clicking the middle button on the top right again), the taskbar unhides correctly. Also to note, my secondary monitor works completely fine ie, when firefox is maximised I can unhide taskbar on hovering near the bottom.

Asked by daveythedumb 1 week ago

Answered by daveythedumb 1 week ago

  • Solved

Removing sync info

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, … (read more)

I have a question regarding syncing. Is there a way to remotely remove all synced information from Firefox on a particular PC without actually accessing it? For example, if I sync my home PC Firefox with my laptop or my work PC. Then, one day, for some reason I no longer have access to my work PC, and all of my sensitive information is there. Or if I lose my laptop, or if it is stolen... Is it possible to remove all sensitive information from a remote synced PC? Alternatively, is there a way to remove all synced information every time I close the browser? This way I can remove a particular PC in my Firefox account and once the browser is restarted at the remote location, the data will no longer be pulled and synced. Can this be done? Thanks in advance!

Asked by golosrazuma 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Locked

Firefox 109 is a DISASTER!!!

Locking this thread.Please continue here: [/questions/1403460] I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options… (read more)

Locking this thread.
Please continue here: [/questions/1403460]
I just updated Firefox to version 109. Every single thing that I liked about Firefox is now GONE. Options are GONE. Customizing the toolbar - GONE. Adding toolbars - GONE!!! It lost my open tabs. It won't show the LastPass icon in the toolbar like it used to, so I have to hunt for it now. All my toolbar settings - GONE!

Mozilla - you really should WARN people BEFORE they update that the update is a major overhaul. Why would you just make yourself another Chrome? If I wanted to use Chrome, I would (and I probably will now), but I prefer Firefox - at least I DID prefer Firefox before this update. I do not understand why you completely RUINED Firefox! This update is horrible and I have now lost a full day at work trying to FIX this clusterf**k of a browser mess that you have made for me! For the life of me I do not understand why you took away the ability for the user to make Firefox more user-friendly. Before, I could choose to customize if I wanted to, or not to customize. Now I have no choice and am stuck with the way YOU want it. Well, I don't like the way you want it! I liked it the way I had it customized! I am so stinking furious with you right now! I will be reverting to the prior version and will then search for a new browser. I am really sick of companies taking away things that make their products better. Congratulations, Firefox - you are now Chrome's Clone.

Asked by ElegalEyes 1 week ago

  • Solved
  • Archived

userChrome.css not working

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozill… (read more)

I'm trying to take off this "Extension (Tabliss)" tag on my url. I have followed the instructions down below from another Firefox support forum: https://discourse.mozilla.org/t/make-addressbar-text-extension-name-of-the-extension-shorter-or-hide/28026/3

The instructions I followed are listed below:

"Users can apply custom style rules to modify Firefox’s toolbar area by creating a userChrome.css file. This takes about 10 minutes so when you have time to take it slowly and carefully:

(1) Set up your chrome folder and userChrome.css file following the five six steps in this article:

https://www.userchrome.org/how-create-userchrome-css.html 45

I have a boring video there if you like demonstrations.

(2) This is the code to paste into the file. You can edit the file using Notepad or a better editor. Make sure to keep it in a plain text format with a .css file extension (not .css.txt).

See improved rule down in: Make addressbar text "Extension (Name Of The Extension)" shorter or hide

/*
   Hide Extension Name in the identity area unless
   hovered for half a second (updated for Fx80)
*/
#identity-box.extensionPage #identity-icon-labels,
#identity-box.extensionPage #identity-icon-label {
  visibility: collapse !important;
  transition: visibility 250ms ease-in-out;
}
#identity-box.extensionPage:hover #identity-icon-labels,
#identity-box.extensionPage:hover #identity-icon-label {
  visibility: visible !important;
  transition: visibility 250ms ease-in-out 500ms;
}

(3) Firefox should read the file at its next startup and apply it to every extension page you load."

Edit: So, yeah, I need help getting this tag off. I'm new to Firefox so it could be something obvious I'm missing. I have also tried CTRL+SHIFT+R to reload the page for changes and also closed and reopened my Firefox entirely.

Thanks in advance.

Asked by MaxwellQ 1 year ago

Answered by Wesley Branton 1 year ago

  • Locked

You don't have permission to access "http://www.kroger.com/" on this server. Reference #18.34633817.1674690748.44a69a63

Locking this thread.Please continue here: [/questions/1403342] I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" … (read more)

Locking this thread.
Please continue here: [/questions/1403342]
I get this message when I contact Kroger.com. You don't have permission to access "http://www.kroger.com/" on this server.

Reference #18.34633817.1674690748.44a69a63

Why and how do I fix ti?

Asked by dabrd 1 week ago

  • Solved

Can't put individual extension on toolbar

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue o… (read more)

While I can click on the extensions button circled in the screenshot to access them, I can't move those extensions to the toolbar directly. When I search for this issue online, everyone says to use the customize firefox menu to add what I want, but as you can see in the picture - no extensions are listed there, although they are installed and functioning. Very weird because my other install, which is up to date, has this set as default and it has been forever. I'm bewildered. Any suggestions? Thanks

Asked by chris63084 1 week ago

Answered by Terry 1 week ago

  • Solved

Relay Masks

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I… (read more)

The free version allows for 5 masks. Is that 5 lifetime masks or 5 active masks? Example: If I set up 2 masks I have 3 remaining. If I delete one of the set up masks do I now have 4 remaining or have I still used up a mask even though it was deleted giving me 3 remaining? Thanks

Asked by Patrick 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Transferring bookmarks from laptop to macbook

Hi, I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and cl… (read more)

Hi,

I want to transfer my bookmarks from Firefox on my old Windows laptop to a new MacBook. I have followed the instruction and signed into Firefox on both devices and click 'synchronise now' on my Macbook.

Nothing has happened.

I would be grateful if you could tell me whether I am doing things incorrectly and if you could tell me how to have my numerous Firefox bookmarks from Windows appear on the new Macbook.

Thank you!

Asked by mcnamarasm 1 week ago

Answered by cor-el 1 week ago

  • Solved

Firefox extremely slow on some sites

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on som… (read more)

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

Asked by glen24 4 weeks ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Can't login to NY Times site using Firefox

I can't login to the NY Times website using Firefox. I'm sure I'm using the correct password because I can log in using a different browser. I don't save passwords in Fir… (read more)

I can't login to the NY Times website using Firefox. I'm sure I'm using the correct password because I can log in using a different browser. I don't save passwords in Firefox. I enter them manually or use a password manager. As I said, I'm certain I'm using a valid password. I've cleared the cookies and all of the items under History on the Settings page. When I close Firefox, nothing is saved. When I contact NYT customer service, I was informed that they've had a lot of requests for assistance from Firefox users, and nothing was out of order with those users' NYT login; the problem was with Firefox.

Please advise.

Asked by kenr2 2 weeks ago

Answered by kenr2 1 week ago

  • Solved

Firefox will not open.

I've used Firefox sporadically for a couple of years. Last week it would not open. I refreshed, then uninstalled and reinstalled and it still won't open. What do I do now… (read more)

I've used Firefox sporadically for a couple of years. Last week it would not open. I refreshed, then uninstalled and reinstalled and it still won't open. What do I do now?

Asked by cmrexx 1 week ago

Answered by cor-el 1 week ago

  • Solved

How can I disable these blue caret selector things from always popping up

I'm trying to get rid of these blue selector things. Apologies that I don't know what they're called. They appear at random times and I cannot force them to appear. Just … (read more)

I'm trying to get rid of these blue selector things. Apologies that I don't know what they're called. They appear at random times and I cannot force them to appear. Just happens randomly it seems when some text is selected.

Can something in the about:config be toggled to disable this?

Thanks.

Asked by ffuser88 1 week ago

Answered by cor-el 1 week ago

  • Solved
  • Archived

Can't find the Gmail app so that online "mailto" links will open in Gmail

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situa… (read more)

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Asked by BillSiever 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago