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Change an icon

Customization: I want to change the Microsoft desktop icons on shortcuts to a number of internet URLs. Unlike with other shortcuts, this is not possible with Firefox. To… (read more)

Customization:

I want to change the Microsoft desktop icons on shortcuts to a number of internet URLs. Unlike with other shortcuts, this is not possible with Firefox. Too many of the same icon are confusing. Seems to me it would be a simple and useful option.

Asked by Willo 1 week ago

Last reply by markwarner22 1 week ago

FF not opening after using Ccleaner

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though … (read more)

Hi, In the last hour FF has stopped working completely. I made the mistake of using Ccleaner, which is probably the problem, I haven't had issues cleaning before, though I usually check the registry before deleting and don't recall seeing any entry for Mozilla (I may be wrong, though).

Firefox was working fine a couple of hours ago, but now it won't open at all, except in admin mode and then it won't open any links or tabs, not even settings. I've uninstalled FF, deleted the folder in the Programs folder, and reinstalled it from scratch, but there is no change (the one difference is that it wouldn't open in Admin after before I reinstalled it). Waterfox doesn't open either, but Thunderbird seems to work with no problems.

Thanks, Matt

Asked by Matthew Cardier 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

printing

Firefox will only show merrill lynch pdf statements with blanks and lines on all of the pages.

Asked by dclgxxxx 2 weeks ago

failure to connect

does Firefox no longer support sites like The Guardian, like the Atlantic, other news outlets. it never lets me sign in but returns to the home page after signing in with… (read more)

does Firefox no longer support sites like The Guardian, like the Atlantic, other news outlets. it never lets me sign in but returns to the home page after signing in with email and password. What do I do?

Asked by magdale 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Can not select installed dictionary for spell checking

I have check spelling enabled in Firefox. I use Firefox in English for technical reasons, but I write most of my emails in Hungarian. I was prompted to install a dictiona… (read more)

I have check spelling enabled in Firefox. I use Firefox in English for technical reasons, but I write most of my emails in Hungarian. I was prompted to install a dictionary addon to be able to use Hungarian spell checking. I did install that addon, however I still can not choose any other language to spell check in but English. I would like to resolve this issue. My Firefox installation is very fresh, I am leaving Chrome in favor of Firefox and would like to stay. What I would have expected is that I install Hungarian, then the spell checker automatically identifies the language pack it needs to use.

Asked by Kékkacsa 2 weeks ago

Last reply by James 2 weeks ago

Website freezing

I use a website in the UK alljigsawpuzzles.com The page loads fine and freezes with the firefox browser. Other browsers work fine. I have been unable to determine if a … (read more)

I use a website in the UK alljigsawpuzzles.com The page loads fine and freezes with the firefox browser. Other browsers work fine. I have been unable to determine if a setting is the problem. I use https only. When I removed this setting, it allowed me to scroll for a few seconds and then froze again. Do you know what the problem is? It's true they recently upgraded their website. Is there a setting I need to change? Thanks! All updates are up to date.

Asked by Maybe 3 weeks ago

For the past

For the past week or more the browser freezes up. A message comes up about "waiting" or discontinue. It often finally begins to work again; however the problem persists a… (read more)

For the past week or more the browser freezes up. A message comes up about "waiting" or discontinue. It often finally begins to work again; however the problem persists and very annoying. Can anything be done?

Asked by fbinder 3 weeks ago

Firefox freezing/crashing/tabs crashing

I have been having intense issues with Firefox over the last 2 weeks. Firefox windows freeze then crash, tabs randomly crash sometimes it just closes with no crash or any… (read more)

I have been having intense issues with Firefox over the last 2 weeks. Firefox windows freeze then crash, tabs randomly crash sometimes it just closes with no crash or anything.

Running Firefox in trouble shoot mode also crashes I have tried reinstalling and refreshing. Clear of all virus or malware. Fresh graphics install and drivers

This is the most recent crash report link text

Any insight would be greatly appreciated!

Asked by Jcm 3 weeks ago

Recently, I've had issues with certain websites that appear to have taken the "www." notation out of their website addresses. Is this an issue involving the Firefox browser, my VPN (Nord), or could it be a combination of both?

Provide me with information to be able to access URLs without "www." notation, or advise me on browser/VPN/both settings to allow access to these "non-www." websites. … (read more)

Provide me with information to be able to access URLs without "www." notation, or advise me on browser/VPN/both settings to allow access to these "non-www." websites.

Asked by Don Schwartz 3 weeks ago

  • Archived

change email address

I need to change my email address. The old email address is disabled and doesn't work. I have a new email address *email*@gmail.com and can't get a code from the old one … (read more)

I need to change my email address. The old email address is disabled and doesn't work. I have a new email address *email*@gmail.com and can't get a code from the old one which doesn't work anymore. What do I do.

Asked by AliceDancer 1 year ago

Last reply by cor-el 1 year ago

GPU blocking firefox when hovering over youtube short preview

Hi, for the past couple of weeks firefox is causing the GPU to block firefox when trying to play a youtube short preview by hovering over the short. The screen goes white… (read more)

Hi, for the past couple of weeks firefox is causing the GPU to block firefox when trying to play a youtube short preview by hovering over the short. The screen goes white and then returns and it happens again if you leave the cursor over the short. After a few of these, the message comes up that the GPU (nvidia in this case) acceleration has blocked access to firefox. This will happen every time. The issue doesn't occur in chrome. The issue doesn't occur if firefox is started in troubleshoot mode. If I run in regular mode and manually disable my one extension (keeper) and the two plugins - widevine codec and cisco openh264 codec, the issue will still occur. I have no other add-ins. I have updated firefox and the nvidia drivers to the most current. The gpu is nvidia geforce 940mx with intel hd graphics 620. I am running 64bit windows 10 home on an hp envy laptop with i7 chip. Any ideas? Thanks.

Asked by niteowl01 3 weeks ago

viewing pdf file

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines… (read more)

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line.

This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox.

I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times.

Pdfs work on edge and chrome and reader with no problem.

I have a screenshot.

Any Ideas? Thanks

Asked by mary141 3 weeks ago

Last reply by cor-el 3 weeks ago

White (blank) screen on some (but not all) websites

For the past month or so, I'd say about 20% of the websites I visit using Firefox just show a blank, white screen. (See allbirds.com site image attached for example.) … (read more)

For the past month or so, I'd say about 20% of the websites I visit using Firefox just show a blank, white screen. (See allbirds.com site image attached for example.)

1. Cleared the cache and cookies to see if that fixed it. It didn't. 2. Entered Troubleshoot Mode to see if that fixed it. It didn't. 3. Disabled all extensions to see if that fixed it. It didn't. 4. Disabled "recommended performance settings" and hardware acceleration--in combination with some of the above--to see if that fixed it. It didn't. 5. Reinstalled Firefox to see if that fixed it. It didn't. 6. Also paused/disabled VPN (Nord) and anti-virus (McAfee) to see if that made a difference. It didn't.

Any other ideas?

Thanks.

Asked by Lacoy Loescher 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago

Firefox background process won't close, and blocks restarting. (Windows 10)

Our Firefox sometimes stalls, and if we try to exit, to start fresh, it won't reopen, because there is a firefox process still running. The click to close Firefox has no … (read more)

Our Firefox sometimes stalls, and if we try to exit, to start fresh, it won't reopen, because there is a firefox process still running. The click to close Firefox has no effect on this background process. Taskmaster sometimes shows firefox processes, which can be closed, but that doesn't get everything. Sometimes a total hard shutdown resolves it.

Asked by dicknjillwilliams 3 weeks ago

Third Party Cookies

I can't find a place to control third party cookies in the Security section. I used to be able to donate on my church's website but now it doesn't work. I tried doing it … (read more)

I can't find a place to control third party cookies in the Security section. I used to be able to donate on my church's website but now it doesn't work. I tried doing it with Microsoft Edge and it worked fine. I hate to erase all my history and cookies because it takes away log-in info on my regular websites. Any ideas? Thanks for your help Terri

Asked by Terri Renner 1 month ago

Last reply by markwarner22 1 month ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago