Showing questions tagged: Show all questions

Annoying YouTube issue.

Hi. When I play YouTube videos, the videos always misses the first few seconds ( about 3). I had this problem from 6 months ago. It looks like someone has cropped all t… (read more)

Hi. When I play YouTube videos, the videos always misses the first few seconds ( about 3). I had this problem from 6 months ago.

It looks like someone has cropped all the videos. I have reloaded the video and place the video cursor at very beginning without results..

I would appreciate any help. Tank You

Francesco Cembrola

Asked by Francesco3000 2 hours ago

Last reply by TechHorse 9 seconds ago

  • Solved

Overflow menu not working correctly

Hello, I'm having an issue with my overflow menu. When opening the customization screen for the toolbar, I can't seem to drag certain toolbar elements into it? The button… (read more)

Hello, I'm having an issue with my overflow menu. When opening the customization screen for the toolbar, I can't seem to drag certain toolbar elements into it? The buttons on the customize screen itself work correctly, and some of the elements present on the toolbar will change between visible and overflow just fine, but others I am completely blocked from moving. Please assist, as this is seriously impacting workflow.

Asked by aubrey.reader 4 days ago

Answered by cor-el 3 days ago

Is "Firefox 40" the name of latest Firefox browser? (n00b question)

Hi! I'm using a program that requires Firefox 40. The version of Firefox I have is version 111.0 (desktop). Is "Firefox 40" just the name of the Firefox browser? If I hav… (read more)

Hi! I'm using a program that requires Firefox 40. The version of Firefox I have is version 111.0 (desktop). Is "Firefox 40" just the name of the Firefox browser? If I have v.111.0, does that mean I have Firefox 40?

Silly question, I'm sure. Can't seem to find the answer in my searches.

Thank you!

Asked by Darejavu 19 minutes ago

Default font randomly changed to Impact, but only for certain body copy.

Hello, I've been dealing with this issue for some time now, but I don't know when it started. One day pages started being displayed with Impact as my body copy, but I nev… (read more)

Hello, I've been dealing with this issue for some time now, but I don't know when it started. One day pages started being displayed with Impact as my body copy, but I never changed anything about my fonts in Firefox. I thought it was something with my system fonts, but I've since uninstalled copies of Impact on my Windows 10 PC. I'm not sure where else to look, but Impact is a difficult font to read as it's super bold & condensed. Makes reading body copy, especially small type, hard to navigate.

Any help would be greatly appreciated!

Thank you in advance!

Asked by designo.nk 2 hours ago

Lost all bookmarks and history

Dear community, This morning, after a reboot of my Laptop during the night, I opened Firefox with the frustrating surprise that I lost all my bookmarks and all my histo… (read more)

Dear community,

This morning, after a reboot of my Laptop during the night, I opened Firefox with the frustrating surprise that I lost all my bookmarks and all my history (websites and downloads). The saved passwords looks fine.

How could that have happen? Need your help to get those back... specifically my bookmarks!

Note: I went trough several support articles of Firefox but none helped. I tried to restore my bookmarks but got the message "Unable to process the backup file.".

Any thanks.

Asked by Bboybaba 1 day ago

Last reply by Bboybaba 2 hours ago

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

Hi, I am getting error while accessing the site https://bharatloanfintech.com/aadhaar-veri-request?refstr=XG1TPl5uUzwHZw-- Getting error as Secure Connection Failed… (read more)

Hi,

I am getting error while accessing the site https://bharatloanfintech.com/aadhaar-veri-request?refstr=XG1TPl5uUzwHZw--

Getting error as

Secure Connection Failed

An error occurred during a connection to bharatloanfintech.com. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by kamal.dubey2012 2 hours ago

crashing constantly

For the past three days my firefox has been constantly crashing. I'm losing points in the games I play because when it restores, it takes me back to the very start of the… (read more)

For the past three days my firefox has been constantly crashing. I'm losing points in the games I play because when it restores, it takes me back to the very start of the game I was playing wiping all my hard earned scores out. It started after I uninstalled the latest update, which I did because I didn't like a lot of the tweaks and changes you made. It crashed so often I gave in and reinstalled the latest update - which seemed to fix it until I started my pc up next time I went online. It just keeps crashing for hours to the point where I give up and turn my pc off. The ONLY thing I have changed is the update of your product. I always have my pc set up the same way so nothing is different.

Asked by Sandy01 2 hours ago

user / sync accounts on browser

Dear Mozilla This is the first time I've ever written to you about anything, but I don't know what to do next I have an account [I think it's a mozilla account, not exc… (read more)

Dear Mozilla

This is the first time I've ever written to you about anything, but I don't know what to do next

I have an account [I think it's a mozilla account, not exclusively for firefox] but I think instead of using the one account, there might be one or two devices signed into another account. I have multiple domains and I think an account for my email address on two of them: westid@incorrigo.com and westid@incorrigo.me

Now I've added a new domain to my project, and purchased a decent SSL certification: westid@incorrigo.io

What I want to ask you is: - do I have two accounts running with the two email addresses above?

+ if yes, are they configured to work together in such a way that no action from me is needed?
+ if yes, can they be merged to create one new account: westid@incorrigo.io [provided that I can clear security for both existing accounts]
+ if they can't be merged into a new account, what do I need to do in order to go about doing this myself?

- can you give me more information? that's specific to: (a)sync tabs / settings across devices; (b) saving my bank card details so they can be used without having to go and find my bank card [which is in safe keeping somewhere for me]; (c) saving various login, password, session details; my personal privacy [client-side]

I understand that this is probably an unusual problem but if I can merge and recover such details [you don't even need to create a new account, if I could just import what I need from the least-used one, into the most-used one]

There are a number of devices that I am logged in on, and I'm sure that westid@incorrigo.com or westid@incorrigo.me is signed into quite a few places. I don't mind any active logins, I just want to know which account appears to get used the most so that I can grab any settings I get from the other one and then delete any un-necessary / redundant accounts / data

You can contact me on: westid@incorrigo.com, westid@incorrigo.me, theo@incorrigo.io, t.rush@outlook.com, irc://irc.incorrigo.io/theo

Kind Regards Theo

Asked by L. HESPERUS 3 hours ago

Running Whatsapp Desktop App on Firefox - Issue: Dragging Image Files Into Whatsapp In FireFox Browser Is Leading To Application Reload Error

Im running the Whatsapp Desktop App on Firefox (https://web.whatsapp.com) Issue: Dragging Image or any other type of Files Into Whatsapp App Is Leading To Application … (read more)

Im running the Whatsapp Desktop App on Firefox (https://web.whatsapp.com)

Issue: Dragging Image or any other type of Files Into Whatsapp App Is Leading To Application Reload Error. This error is not occuring on Chrome or Edge.

Image attached.

Resolution: 1. Tried uninstalling firefox. 2. Rebooted System.

Asked by jjag14 3 hours ago

How to remove incorrect information from Firefox forum?

https://support.mozilla.org/bm/questions/1340102#question-reply ^^^^^^ While searching for a very popular FIREFOX topic my top search result on google rendered this page.… (read more)

https://support.mozilla.org/bm/questions/1340102#question-reply ^^^^^^ While searching for a very popular FIREFOX topic my top search result on google rendered this page. The answer is incorrect.

How can I fix or delete this erroneous post or may it be edited?

I can create a help page if it means anything to replace this technically and procedurally incorrect and misleading post. I saw it right away but for a newbie to firefox it could send them away screaming in frustration. A help webpage to address this question would be helpful and I can create one if needed. Or did I miss it?

Asked by J4 and J5 Sync Bookmarks and Add-ons 14 hours ago

Last reply by Dropa 4 hours ago

Product search on Sainsburys website

Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?… (read more)

Search on Sainsburys website returns wrong products. All other websites work OK. Search using Chrome works OK. Sainsburys said they would fix but have not. Any ideas?

Asked by PeterRaby 6 hours ago

Last reply by Dropa 4 hours ago

Browser Management

I recently noticed in Firefox Settings the statement --- "Your browser is being managed by Your organization". When I clicked on that statement and printed off the infor… (read more)

I recently noticed in Firefox Settings the statement --- "Your browser is being managed by Your organization".

When I clicked on that statement and printed off the information, that information was apparently about "Enterprise Policies", the management is "Active", the Policy Name is "certificates", the Policy Value is "ImportEnterpriseRoots", and then it is "true". I do not understand the message that is being shared here. Does Firefox understand it? If Firefox does understand it, would you mind sharing your understanding with me?

What is "ImportEnterpriseRoots"? What is its function? Concerning the statement, "Your browser is being managed by Your organization", what is meant by the words, "Your organization" and what is meant by the word, "managed".

To rid myself of "ImportEnterpriseRoots", will I need to rid myself of Firefox?

I

Asked by 17jlclvr 4 hours ago

Airbnb - Network error (connection): NetworkError when attempting to fetch resource.

Lately I cannot explore Airbnb, I get "Network error (connection): NetworkError when attempting to fetch resource.". No problem with Edge. Should I forget about Firefox? … (read more)

Lately I cannot explore Airbnb, I get "Network error (connection): NetworkError when attempting to fetch resource.". No problem with Edge. Should I forget about Firefox?

Asked by vtrcka 3 weeks ago

Last reply by angerm 4 hours ago

  • Solved

Removing the Extensions Puzzle Piece Icon?

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it...… (read more)

I just updated to the latest version of Firefox, and all of a sudden I have a new icon, Extensions, that looks like a puzzle piece, I cant seem to be able to remove it....at all.

Asked by Imot 2 months ago

Answered by cor-el 2 months ago

All Settints Lost on Firefox update

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. … (read more)

Microsoft messed up the latest Firefox update. I had to re-install Firefox from the app store on Win11. I thought id would be a simple task of logging into my account. But all my setting appear to have been lost; home tabs, bookmarks, add-ons, etc. I have tried to sync from the settings menu and no different. The previous firefox install is still on the laptop but does not start.

Any ideas? I have searched everywhere I can think of and an hour later coming here. The bookmarks still appear on my phone at present.

Asked by Ian Holden 8 hours ago

Edit PDFs with Firefox

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the ma… (read more)

Firefox said I can edit PDFs now when I updated the browser, but all I get are annotation options. Is that really it? Annotation only (you know, like writing the the margins of a book)? Or can we actually edit (like, changing the text in a book), and if so, where are the tools?

Asked by sunny-day-13 22 hours ago

Last reply by TyDraniu 9 hours ago

Spotify gets stuck on loading screen when tab is left

If I have Spotify paused in a tab, and i change to a different tab for even a second, when I return, it is stuck in a Firefox loading screen. I have to extensions that ef… (read more)

If I have Spotify paused in a tab, and i change to a different tab for even a second, when I return, it is stuck in a Firefox loading screen. I have to extensions that effect Spotify Browser player. This has been happening for about three or four days. Firefox is up to date.

Asked by flyerlegend 11 hours ago

Last reply by petergroft 9 hours ago

Deleted a profile in my Firefox files and now I can't open the browser anymore.

I created a second profile through this: Click the menu button, click Help and select More Troubleshooting Information. The Troubleshooting Information tab will open. Un… (read more)

I created a second profile through this: Click the menu button, click Help and select More Troubleshooting Information. The Troubleshooting Information tab will open. Under the Application Basics section next to Profile Folder, click Open Folder also here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

after I did that, I decided to delete the file of that profile in my folder, so now every time I open Firefox it says "Your Firefox profile cannot be loaded. It may be missing or inaccessible." And then it closes the browser.

I don't know how to fix this - I have two other profiles in my Firefox user's folder (release default and default)

Asked by Pixie 10 hours ago

Last reply by petergroft 9 hours ago