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Can't restore backed up profile

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also sepa… (read more)

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also separately made a backup of my bookmarks. After replacing my hard drive with a new one, I restored an earlier image file of my computer in order to put back all my data onto the new drive.

Then I did a Fresh Start, effectively doing a new install of Windows 10 (v.1903).

(As far as I can tell, my old Firefox data was deleted during the Fresh Start reinstall.)

I now did a new install of Firefox onto my computer. After I opened it I synced and it seems that all my bookmarks, etc came back. The only two problems: 1) All my hundreds of bookmark favicons had been replaced with a generic globe. 2) My last session (which had scores of tabs), was not restored. So I tried copying and pasting the saved profiles back into the new Mozilla Roaming and Local profiles, but I can't get Firefox to access them. Instead, it only accesses the new profile. I did an uninstall and tried it again, but all I ended up doing is creating another new profile. Now when I go to About:Profiles (see image), the default-release and default profiles listed don't seem to exist anymore (they aren't loadable, and they can't be found using the filepath noted there), and the actual backup profiles that I copied from my portable drive into Mozilla and that I actually see in File Explorer, doesn't show up as a profile choice. How can I restore my old backed up profile, and will that solve my missing favicons problem?

Asked by blue_sky 4 days ago

Last reply by blue_sky 10 hours ago

Everytime I try to print something it is now printing very small. I didn't have this problem before.

Recently every time I try to print something, it is coming out very small. I don't know how to fix it. I've tried to fit to page option and that didn't work. When I g… (read more)

Recently every time I try to print something, it is coming out very small. I don't know how to fix it. I've tried to fit to page option and that didn't work. When I go on IE no problems printing. Please help!!

Asked by dp1651 11 hours ago

Last reply by jscher2000 11 hours ago

  • Solved

Firefox won't keep setting on My.Yahoo.Com site

This function worked until a week ago, and still works perfectly on my laptop. It also works fine in Edge and IE. My homepage, My.Yahoo.Com is personalized with several c… (read more)

This function worked until a week ago, and still works perfectly on my laptop. It also works fine in Edge and IE. My homepage, My.Yahoo.Com is personalized with several content boxes, one of which is "Today" (news). Firefox either won't load the content, or it won't work properly (scrolling, etc.). I can no longer preview the individual news headlines. However, if I remove the non working content box and then add the it back, it works fine. Once I leave the page and then return, the same problem returns. My system is a desktop with WIN10 Pro 64-bit, 16gb, all latest updates, and Firefox v79.0.

Asked by ejeltrup 1 day ago

Answered by cor-el 1 day ago

Clearing history doesn't clear auto suggestions and autofills (NOT good)

Please can someone explain to me. I go to a different place to work and I go on firefox and login to my account to sync all the passwords and saved websites needed to do … (read more)

Please can someone explain to me. I go to a different place to work and I go on firefox and login to my account to sync all the passwords and saved websites needed to do my work. Finishing my work I am clearing all the history from today (yes, ticking all the boxes) and disconnecting from my Firefox account. HOWEVER, even doing it a few times and restarting firefox didn't remove all the Google accounts etc.

I don't want to sound like a drama queen but how can I trust Firefox? What was I supposed to do to ACTUALLY clear my activity to leave the place hoping for people using the PC in the following days to not see my accounts! Any advice will be much appreciated.

Asked by djemen 15 hours ago

Last reply by jscher2000 11 hours ago

New paragraph problems when using my email web-browser

Hello, My email web browser was "upgraded" recently. With the new version there is a problem when I'm writing new emails when on Firefox - if I hit the return key to star… (read more)

Hello, My email web browser was "upgraded" recently. With the new version there is a problem when I'm writing new emails when on Firefox - if I hit the return key to start typing a new paragraph, no text comes up. I either have to a) hit return twice, start the new paragraph and then go back to delete the extra empty line or b) type the first letter of the new paragraph on the original line and then go back in front of the first character before hitting return to start the new line. Some other users have found the same thing, and we have found that it doesn't happen on Edge (perhaps others too) and we have been told that it is a problem with Firefox. Has anyone got a solution please? Thanks for your help.

Asked by d.brooker 13 hours ago

Last reply by jscher2000 11 hours ago

Firefox is unusable

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses f… (read more)

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses for this one tab I have open right now, uses 6gb with a few tabs open. Is the latest version of FF simply unusable and its time to switch? Thoughts please

Asked by Rossco71 5 days ago

Last reply by Rossco71 11 hours ago

In big trouble...can't get e mails on any browser..always had firefox....then its optimum for e mail.s

Help me get my normal computer stuff back...i've tried everything, noone seems to be able to help me....I just lost my e mails....i never had a problem and suddenly its g… (read more)

Help me get my normal computer stuff back...i've tried everything, noone seems to be able to help me....I just lost my e mails....i never had a problem and suddenly its gone....

Asked by lois 13 hours ago

Restore Last Session - But not if I close last tab

I searched this forum but couldn't find an answer. I have "restore last session" turned on, but I'd like Firefox wouldn't reopen my last visited site after I close the br… (read more)

I searched this forum but couldn't find an answer. I have "restore last session" turned on, but I'd like Firefox wouldn't reopen my last visited site after I close the browser by closing the last tab. In other words: if I close the browser by a regular means (by clicking the rightmost upper X, or by right-clicking the taskbar and choosing close window) it goes to the last viewed site when I reopen the browser – and that's ok – but when I close the last tab and the browser closes, I don't want to see this site again when I reopen Firefox. Is there a way to achieve this? By the way, this is the standard behavior in Google Chrome.

Asked by ravipegolo 18 hours ago

Last reply by jscher2000 15 hours ago

Firefox does not play sound on any Internet site

Whenever I visit any website to play music or watch videos no sound is provided. I can visit the same sites using Chrome and the all play sound. I can play music that res… (read more)

Whenever I visit any website to play music or watch videos no sound is provided. I can visit the same sites using Chrome and the all play sound. I can play music that resides on my PC without any issues. I have re-installed Firefox but to no avail - still no sound. My sound settings are not muted either in Windows, when on the various sites and within Firefox itself. I have Autoplay permissions set to allow video and audio. I am using 79.0 (64 bit) What is the problem and how do I resolve it?

Asked by jim189 16 hours ago

How to stop URL bar from enlarging on click onf firefox 77?

I hate it when I click on the url-field and its size change. It wasn't there in former firefox versions and I did not miss it. It changed some time ago. Any decent softwa… (read more)

I hate it when I click on the url-field and its size change.

It wasn't there in former firefox versions and I did not miss it. It changed some time ago. Any decent software development would have introduced his new feature and provided a "classic" option to turn it off. Not so firefox. Mozilla introduced it and I had to google how to get the old behaviour back. No option.. I have to go to about:config, ignore teh warnings, find some weird options and set them to false and the mozilla turned that off too. Now the was to change it is to set up a css-file, got to about:config again to make firefox actually read that file, place some mystery css-code in there and it still does not work!

Very annoying, an outstanding example of bad practice how to introduce new features and take away users choices.

So: How to stop URL bar from enlarging on click?

Asked by joe80 1 month ago

Last reply by jscher2000 16 hours ago

i only get one printer to print to i have three printers I do not get any of microsofts printers either i.e print to pdf

I do not get aselection of printers to print with. I only get one of my online printers. None of MS printers i.e PDF to file etc. I have seven printers in all in the dev… (read more)

I do not get aselection of printers to print with. I only get one of my online printers. None of MS printers i.e PDF to file etc. I have seven printers in all in the devices file of setup

Asked by rogerplayford 1 month ago

Last reply by jscher2000 16 hours ago

  • Solved

Browser url drop down

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have… (read more)

With the latest update to 77.0.1 the the little urlbar drop down is gone again. I use this all the time and there are usually 20 or sites I go to that it was nice to have quick access to those urls. How can I restore it with the latest version of Firefox, the previous fixes that were posted do not work any more.

Thanks, Alan

Asked by apsphoto 1 month ago

Answered by jscher2000 1 month ago

Some downloads not working.

I normally keep five tabs open on task bar. Without warning three programs will no longer load. One is my homepage. They load fine on Chrome but I would prefer to keep us… (read more)

I normally keep five tabs open on task bar. Without warning three programs will no longer load. One is my homepage. They load fine on Chrome but I would prefer to keep using them on Firefox. Any ideas welcome.

Asked by Magnus21 19 hours ago

Last reply by Magnus21 16 hours ago

Can't connect to Google

Connecting to Google-related sites like Google itself or ReCaptcha fails. Spoofing my User-Agent, deleting cookies related to google.com, using a Private Window using Saf… (read more)

Connecting to Google-related sites like Google itself or ReCaptcha fails. Spoofing my User-Agent, deleting cookies related to google.com, using a Private Window using Safe Mode, and downloading a different fresh version of Firefox all sometimes mitigate the problem for a few minutes, then it comes back. Using Google Chrome or Microsoft Edge, there is never any problem.

Asked by vilim.lendvaj 20 hours ago

Last reply by FredMcD 17 hours ago

Secure Connection Failed PR_CONNECT_RESET_ERROR

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred durin… (read more)

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred during a connection to .............. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." With the previous versions of Firefox there was no such problem and I could visit the above website. So, please inform me what happened with ver. 74.0 ? By ver. 74.0 is no more supported some older security protocols which might have the above website, or this is a bug by the new ver. 74.0 ? Please inform me how this issue can be fixed ?

Asked by eladopoulos 4 months ago

Last reply by Aletheia 17 hours ago