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  • Archived

Again 8K and 4k youtube videos stuttering

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example th… (read more)

This is really getting annoying. Again the 4k and 8k videos on Youtube are stutturing, saw some some improvement with Firefox 87 at least on the 4k videos. For example this video in 8k does not work at all, audio works fine and it stutters totally showing a single different frame every 10 secs. https://www.youtube.com/watch?v=5LxsViMm25o&t=54s&ab_channel=AroundTheWorld4K . My pc is running Win 10 64-bit, 8gb of ram and all with all drivers\os up to date. As usual no issue with Google Chrome while reproducing the above video in 8k.

CPU Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 4 Cores GPU - AMD Radeon R7 200 Series with 2gb.

Pls fix.

Asked by Michael 1 year ago

Last reply by Vper3495 1 year ago

  • Archived

How to translate web pages like in Chrome or Edge?

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the … (read more)

Is there a possibilty to tanslate web pages in Firefox like the way it can be done in Google Chrome or Microsoft Edge? I have installed an Add-On but it doesn't work the way I want(translating the web page right there and not translating it through Google Translate).

Asked by A. Saxena 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I undo the changes to my computer from using "refresh Firefox?"

By using refresh Firefox to "fix" problems with slowness, I have lost all of my bookmarks and God knows what else. And I can't access the files that were created, all I g… (read more)

By using refresh Firefox to "fix" problems with slowness, I have lost all of my bookmarks and God knows what else. And I can't access the files that were created, all I get is gibberish. Why didn't Firefox inform me that using refresh would fubar ("fouled" up beyond all recognition) my computer? I desperately need to undo the damage caused by using this (dis)service. And how do I contact Firefox to tell them how badly they have screwed me over?

Asked by MozSupIsCrap 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

netflix error f7701 - 1003

Just downloaded firefox and getting an error on Netflix error code F7701-1003. Message also states firefox is installing components needed to play the audio or video on t… (read more)

Just downloaded firefox and getting an error on Netflix error code F7701-1003. Message also states firefox is installing components needed to play the audio or video on this page. Please try again later. I have the latest version. I am also seeing the google search engine and dont understand why firefox browser is not showing up. I am not very savvy on technical issues and would really appreciate any help.

Asked by rndh2015 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I'd like to remove excessive whitespace between UI items.

How do I reduce the height of menu items, the toolbar, and the tab bar to something closer to the height of the text and icons, instead of nearly twice the needed height?… (read more)

How do I reduce the height of menu items, the toolbar, and the tab bar to something closer to the height of the text and icons, instead of nearly twice the needed height?

The title bar and menu bar are correct, as shown in the screenshots (this is the account with the most bookmarks). Both the bookmarks and history menus run into the bottom of the screen before showing a reasonable number of items, which is where the problem starts impacting productivity.

I found a discussion of a previous problem, dated 5/29/2021, but it ended with handwaving about "editing css" and "keep me posted", i.e. the problem wasn't solved. If I need to edit userchrome.css or some other related file, I'd like to know what file to edit, what lines to look for, and what to change them to.

Asked by MyTempAccount 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Customizing headers and footers for printing.

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this.… (read more)

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this. I don't know if it was a recent update or what but I am using Windows 10 Home. Please help so I don't have to find a new browser.

Asked by themills98 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Background image

How to add background image to default Firefox homepage and new tab page in windows 10? The present default is showing just white color in background....I want to add my… (read more)

How to add background image to default Firefox homepage and new tab page in windows 10? The present default is showing just white color in background....I want to add my custom background image(not a solid color) to it like chrome browser.

Asked by dudam_851932 1 year ago

Last reply by cor-el 1 year ago

  • Archived

mozilla vpn

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VP… (read more)

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VPN and select the location but no instructions are available for this or at least the instructions are not clear.

Asked by congofriends 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox mishandles action selected for opening files

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically … (read more)

I want to open online PDFs in Acrobat. I've modified the setting is in Firefox to "Always ask," yet when I click on a PDF it opens as it should AND Firefox automatically downloads the file to the Downloads folder even though that destination is greyed out in settings and the radial button for "Always Ask" is selected. How can I block this activity in either Firefox or in the registry.

NOTE: ALL OF THE SETTINGS IN FIREFOX SAY "ALWAYS ASK." This a software bug in Firefox, not a user switch setting. This activity began today (March 11, 2022) after months of normal, expected activity. I've reset Firefox and I've done a complete uninstall and clean install and this still happens.

Asked by Andy 8 months ago

Last reply by gkrmbl 4 months ago

  • Archived

PR_CONNECT_RESET_ERROR

is not possible to connect with the most of website for example google or bing.com always is the error message: Error: Secured connection failed There was an error conne… (read more)

is not possible to connect with the most of website for example google or bing.com always is the error message:

Error: Secured connection failed

There was an error connecting to www.google.com. PR_CONNECT_RESET_ERROR

The Web site cannot be viewed because the authenticity of the data received could not be verified.

   Please contact the owner of the website to inform them of this problem.

-What can i do to repare this error and to connect normally my website.

Thank you very much for your help

Asked by alix1402 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Adding Trusted Sites

I am trying to use the UPS click-n-ship website and continually have a problem with it accepting certain information. When trying to submit the page it empties the boxes … (read more)

I am trying to use the UPS click-n-ship website and continually have a problem with it accepting certain information. When trying to submit the page it empties the boxes and won't let me proceed saying it needs the fields that it just emptied, completed.

Their instructions have said to add their URL to Firefox's trusted sites. I have tried to follow the directions here:

https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus

But there is no menu to the right of the URL box. There is a menu to the far right of the bar that has "New tab", "New Window," "New Private Window," etc.

Also, the URL I am trying to allow access to is a dynamic window that usually involves a session ID and since the session has timed out, it doesn't stay on that URL. How do I add it then?

Thank you in advance for any assistance. I hope this is clear, if not, please let me know and I will try and explain further.

Thank you, Andy

Asked by theandygram 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago