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Unable to log into Vanguard

I am no longer able to log into Vanguard from Firefox. Login page is https://investor.vanguard.com/my-account/log-on. I had no issues until about three weeks ago. I h… (read more)

I am no longer able to log into Vanguard from Firefox. Login page is https://investor.vanguard.com/my-account/log-on. I had no issues until about three weeks ago. I have no issues when using Edge or Chrome.

Asked by johnroman552 5 months ago

Answered by jrlind55 2 months ago

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Volume control not working on FF99.01 Ubuntu 22.04

FF updated yesterday with the new Ubuntu 22.04 (Pop) update to 99.01. Since the update the volume control inputs are essentially disabled on all web sites, and they defau… (read more)

FF updated yesterday with the new Ubuntu 22.04 (Pop) update to 99.01. Since the update the volume control inputs are essentially disabled on all web sites, and they default to max - even when muted.

Example - youtube - all videos play full volume Reddit - even muted videos play full volume

The volume can now only be controlled by the system slider.

The same behavior does not occur in other browsers - e.g. Chromium, Opera, etc.

Can anyone assist?

Asked by knussear 3 weeks ago

Answered by jonzn4SUSE 2 weeks ago

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Web pages not loading completely

When I visit some musical instrument reatilers web pages (Guitar Center, Music 123, Musicians Friend, etc) the pages do not load completely. I end up with several portion… (read more)

When I visit some musical instrument reatilers web pages (Guitar Center, Music 123, Musicians Friend, etc) the pages do not load completely. I end up with several portions of the page displaying a spinner.gif that says "Loading." Can some tell me what I need to get the pages to load completely? Thanks

Asked by edwinehackett 2 years ago

Answered by cor-el 2 years ago

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PayPal checkout popup window loads indefinitely; cannot make a payment

When using the "Checkout with PayPal" button on websites the PayPal popup window appears however it's impossible to progress to the checkout. When OneTouch is activated, … (read more)

When using the "Checkout with PayPal" button on websites the PayPal popup window appears however it's impossible to progress to the checkout.

When OneTouch is activated, the text 'Securely logging you in...' appears overlayed with the spinning wheel in the popup window. This continues indefinitely.

When this is not activated the window doesn't progress further after entering the email as prompted by the window and pressing Next.

It's possible to login to PayPal in a separate tab however that doesn't influence the popup behaviour.


Looking at the console in the popup there are a few 'Unable to find window by ref window.js:148:14' errors.

In the 'host' window where the popup was called from the console displays the 'Failed to execute ‘postMessage’ on ‘DOMWindow’: The target origin provided (‘https://www.paypal.com’) does not match the recipient window’s origin (‘https://www.paypal.com’).' error.


I believe this could be a recent issue because I was able to make several payments last month with all settings the same. I have a separate user.js file that I keep my settings in (I can send it over if required). These settings have not been changed since the file has been created.


The following actions have been tried and didn't improve the situation:

- refreshing the current profile

- disabling all addins

- adding paypal.com into exclusions for 'Block pop-up windows' and Enhanced Tracking Protection

- cleaning History and cookies


I then launched Firefox with a separate 'clean' profile and was able to make the payment successfully. Sure enough, importing my user.js file broke PayPal. I went through the settings commenting them out by groups.

The following setting was causing the issue:

user_pref("privacy.firstparty.isolate", true);

Setting it to 'false' made the PayPal popup window work correctly again.

Thought that this would be helpful for anyone experiencing similar issues. Cheers.

Asked by lupagamidho 2 years ago

Answered by lupagamidho 2 years ago

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Suddenly can't make PayPal payments on eBay using Firefox

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying … (read more)

I've had no problems for years when using PayPal to pay for Ebay items, but suddenly 14/02/2020 the PayPal pop-up window just sits there with the spinning circle. Paying by credit/debit card works fine, but I want the payment to come straight out from my bank account. Followed the simple instructions like disabling AdBlocker and checking Pop-ups are allowed, as given in other answers. Still stuck for a solution, saw elsewhere a reference to user_pref file but that just confused me as I'm not that technically minded. Any help would be gratefully received.

Asked by djmb 2 years ago

Answered by ramos5391 2 years ago

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I would like to stop the annoying reload Drudgereport.com does. How?

Everyone going to the above mentioned website experiences the same annoying reloads. Please add a method to Firefox like IE has that can restrict sites reloading, assumin… (read more)

Everyone going to the above mentioned website experiences the same annoying reloads. Please add a method to Firefox like IE has that can restrict sites reloading, assuming this doesn't exist already. Thanks

Asked by Eastcreek 2 years ago

Answered by cor-el 2 years ago

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can't connect to some websites after update

pc working fine and after going to the store and restarting I cannot connect to my gmail accounts and a few other websites. Other pc's are fine. I could be wrong but I th… (read more)

pc working fine and after going to the store and restarting I cannot connect to my gmail accounts and a few other websites. Other pc's are fine. I could be wrong but I think I allowed a ffox update to 74.0 which would have installed with that restart. Pages are 100% white. I can go to gmail and sign in but it goes to the same blank page. I tried clearing cache and cookies, no go. Restated ffox and even the whole pc. I do not want to possibly mess up things worse with my browser. Could this be caused by the update and how do I fix it without making a mess?

Asked by helpful55 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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NEW UPDATE - Didn't solve - Ebay does not work with Firefox 74.0 (Windows)

'Hi, is this a known issue? Ebay will not render inside my Firefow browser. Still looks like some parts of the page don't load, tried all the individual line items in 'pa… (read more)

'Hi, is this a known issue? Ebay will not render inside my Firefow browser.

Still looks like some parts of the page don't load, tried all the individual line items in 'page info' without success.

Seems to forget that the security was overwritten.

Asked by irishtoon 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Google Maps not able to Access Location

My google maps is unable to access my location even though I have allowed location access from Firefox preferences/settings. The blue target button (Current Location) on … (read more)

My google maps is unable to access my location even though I have allowed location access from Firefox preferences/settings. The blue target button (Current Location) on Google maps is greyed out, and when I hover over it it says that access is not allowed. Even though when I'm in google maps, the Address bar shows that my location access is allowed, as well as in the Firefox settings. I have refreshed the window multiple times, restarted Firefox, cleared all cookies, and restarted my computer. I've also toggled the enhanced tracking protection in the address bar to off, restarted the browser, still not working. Everything in the settings tells me that access is allowed, yet google maps still tells me that it is denied. Has anyone had this problem, or know of a workaround or how to fix this? Thanks! (Working on Firefox 75. with a MAC)

Asked by factorfineart 2 years ago

Answered by factorfineart 2 years ago

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Firefox 76 back button does not return to exit location (ie returns to top of page) in SAFE MODE

Ever since the upgrade to Firefox 76.0 on Windows 10 Pro ... sometimes I click on a link ... then click on the back button ... I am returned to the top of the page instea… (read more)

Ever since the upgrade to Firefox 76.0 on Windows 10 Pro ... sometimes I click on a link ... then click on the back button ... I am returned to the top of the page instead of the location from which I exited the original page

I have seen this reported several times ... with the workaround of Open Link in New Tab (which I have had to use for YouTube for several years) ... but now all pages (including my own) ... exhibit this problem

I have started Firefox in safe mode as well as with all plugins disabled ... and the results are the same

The page in question is my BOOKMARKS.html from this or any other profile ... if that helps

Asked by dicecollector 2 years ago

Answered by dicecollector 1 year ago

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Going to YouTube with Firefox, it will redirect me from the Home page, to a random suscription page.

Each time I go to YouTube, with Firefox, it will redirect me from the Home page to a random subscription channel. If I click on Home, it will not remain there, but redire… (read more)

Each time I go to YouTube, with Firefox, it will redirect me from the Home page to a random subscription channel. If I click on Home, it will not remain there, but redirects me every time. Disabled AdBlocker, but with no success. Do not have this problem if I use Edge or IE.

Asked by David Florence 2 years ago

Answered by McCoy 2 years ago

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Website custom font not rendering all letters correctly in Firefox 75.0

I have a website with custom font that is stored locally on server, and is defined in CSS file: @font-face { font-family: 'quicksandlight'; src: url('/static/fonts… (read more)

I have a website with custom font that is stored locally on server, and is defined in CSS file: @font-face {

   font-family: 'quicksandlight';
   src:  url('/static/fonts/Quicksand-VariableFont_wght.ttf') format('truetype'),
         url('/static/fonts/quicksand-variablefont_wght-webfont.woff2') format('woff2'),
         url('/static/fonts/quicksand-variablefont_wght-webfont.woff') format('woff');
   font-weight: normal;
   font-style: normal;

} Chrome is showing all letters in this font, and Edge and Firefox are showing most letters correct, but not B, D, T, P, R and X. What I know is that this is only happening on words that have "font-weight: bold" or "font_weight: 600", when it's set "font-weight: 400" all letters are renderd correctly. This is bugging me af, and if somebody can help to fix this, without need to change to lower font-weight, I would appreciate it.

Asked by karlo_kelis 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Stop saving all image files as WebP?

I understand the newest version of Firefox offers support for WebP images, which is cool and great... but not when I need to download those images for use on my computer.… (read more)

I understand the newest version of Firefox offers support for WebP images, which is cool and great... but not when I need to download those images for use on my computer. As an artist I need to be able to save things as .jpg or .png for my art programs (or even preview) to be able to open them. Is there any way to make this an option, or to not default to webp when saving images?

I've also tried changing the extension on the file using the "all files" option but it just corrupts the file and won't open them.

Asked by nekosd43 2 years ago

Answered by cor-el 2 years ago

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Since FF75/76 have to clear cache every time to see Google Maps Traffic

Routing display also needs cache cleared to show, with or without traffic. Also some roads don't always appear until cache cleared. Clearing cache immediately shows routi… (read more)

Routing display also needs cache cleared to show, with or without traffic. Also some roads don't always appear until cache cleared. Clearing cache immediately shows routing/traffic. Was fine in earlier versions.

Asked by henrybluebottle 2 years ago

Answered by henrybluebottle 2 years ago

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Firefox displaying a different font on personal website than the one that is intended.

The opening para of the home page of my website is written in "Georgia Italics' font. In every browser except Firefox the text is displayed in that font. Browsed in Firef… (read more)

The opening para of the home page of my website is written in "Georgia Italics' font. In every browser except Firefox the text is displayed in that font. Browsed in Firefox is appears in an extreme version of a similar font but awful to look at. This happens on both my Mac and Windows 8. How can I get Firefox to display the font that was intended?

Asked by Peter Plant 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox not working well with new monitor's VGA cable instead of recommended DP cable that has no port on my PC. Can this be fixed?

I purchased a Dell computer for Windows 10 and just got a Dell monitor. The computer has no DP port and I had to use the VGA cable. But internet using Firefox just does… (read more)

I purchased a Dell computer for Windows 10 and just got a Dell monitor. The computer has no DP port and I had to use the VGA cable. But internet using Firefox just doesn't work well because some pages (especially FaceBook and Gmail) don't appear like they did on the old monitor that used VGA. I'm wondering if there might be some kind of fix in Firefox. Since I'm in my 80s and not a computer geek I hesitate going through all the steps advised to find a fix that may not exist. Thanks so much for any help - even if it's to let me know that no such fix exists. Also - I tried to take a screenshot of Facebook and a blank page comes up. And everything is fine when I use Windows Explorer. Jacquie Never mind - I think I fixed it to my satisfaction on my own. Jacquie

Asked by Mrs. Homko 2 years ago

Answered by the-edmeister 1 year ago

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LaTeX / KaTeX / math-jax doesn't render on many sites

Some math typesetting doesn't render. Neither on my desktop Firefox nor my android Firefox installs. I believe it is just KaTeX, especially from pages with github type ma… (read more)

Some math typesetting doesn't render. Neither on my desktop Firefox nor my android Firefox installs. I believe it is just KaTeX, especially from pages with github type markdown rendering.

This does not render correctly [image attached]. It appears to be a 'math-jax' typesetter actually, judging by the header scripts.

This does render... eventually. But the page layout jumps around. It displays the underlying tex for a bit before the typesetter executes. Very usable but a little jarring every time it loads.

The problem persists in safe-mode. I have also tried multiple extensions to force or add rendering support but none have helped.

Asked by Hank 2 years ago

Answered by cor-el 1 year ago