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Drop-down menu not offering options to make selection

Hi, I'm having a really strange problem. I'm using Firefox on WIN 11 with my new LG laptop. When I access a website's drop-down menu, it does not offer me options that… (read more)

Hi,

I'm having a really strange problem.

I'm using Firefox on WIN 11 with my new LG laptop.

When I access a website's drop-down menu, it does not offer me options that I can make a selection.

I know that it's missing the 2 options - because when I try it on other PCs - it works fine. So the behaviour is different (and works) on other computers.

And the stranger thing is; it also does not offer the options when I tried it with Chrome and Edge.

I tried clearing the history and cache - and it still gives the same behaviour.

I called the Tech Support of the website - and they said it's clearly a problem with my specific PC. I would tend to agree with them - because I can access their site without any issues on other PCs.

I can't figure out what's in common amongst the 3 browsers I tried on this LG laptop. The only thing I found in common is this laptop!

Any ideas - any thing I can try next? Really driving me nuts...  :)

mjl

Asked by mjl 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Walmart Site Not Working Firefox 96.0.2 64-bit

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for pro… (read more)

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

Asked by brw111 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox blocks FedEx tracking

Hello, I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites. Right now it is … (read more)

Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

Asked by kemcnabb 1 year ago

Answered by kemcnabb 1 year ago

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Cannot access one of my online bank accounts using Firefox.

Starting today, I cannot access my online bank account at Wells Fargo using Firefox (yesterday, I could). I can access this account using another browser and I can still … (read more)

Starting today, I cannot access my online bank account at Wells Fargo using Firefox (yesterday, I could). I can access this account using another browser and I can still access another online bank account using Firefox. I tried clearing the cookies cache, but no joy there. TIA for any help on this matter.

Asked by Jon 1 year ago

Answered by jonzn4SUSE 1 year ago

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Browser is not supported by Discord web application

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regar… (read more)

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regarding how to enable microphone did not help, since there is always no access request from discord.com detected in "Preferences" -> "Privacy & Security" -> "Permissions".

I am using the latest version of Firefox (94.0.1) on Windows 7 SP 1 and Windows 10 20H2. In Discord Support knowledge base the app is claimed to support Firefox version 80+.

Asked by MySha_61 2 years ago

Answered by MySha_61 1 year ago

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Malwarebytes website

I have been trying to get on the Malwarebytes website, but I keep getting; Your connection is not secure The owner of links.malwarebytes.com has configured their websit… (read more)

I have been trying to get on the Malwarebytes website, but I keep getting;

Your connection is not secure

The owner of links.malwarebytes.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

links.malwarebytes.com uses an invalid security certificate. The certificate is only valid for the following names: *.fortinet.com, fortinet.com Error code: SSL_ERROR_BAD_CERT_DOMAIN


This happens with all of my web browsers. Is it safe to allow Fortinet ?

Asked by FredMcD 1 year ago

Answered by FredMcD 1 year ago

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Facebook scrolls to bottom of page when I type a reply to a comment or use Shift or Backspace keys

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problem… (read more)

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook.

FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. 

Please help. Been going on for over two weeks. I was hoping the new Firefox update yesterday would help. Nope. Still happening.

Asked by fu22 2 years ago

Answered by jeddolnick 1 year ago

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Website images looking all glitched.

My images look all glitched out and scrambled. It wasn't like this before, and I don't remember if I changed anything in my about:config. I've included what they look li… (read more)

My images look all glitched out and scrambled. It wasn't like this before, and I don't remember if I changed anything in my about:config.

I've included what they look like.

Asked by yumii 1 year ago

Answered by cor-el 1 year ago

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Websites are not compatible with Firefox Browser ..... WHY?

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i g… (read more)

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i get them to work before i change browsers permanently?

Asked by Steve 1 year ago

Answered by Steve 1 year ago

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NBA Games won't load in firefox . they work fine though in chrome and edge

Hello, I have problem playing nba matches on watch.nba.com (all the videos on the website included) I can play them fine in chrome and edge but firefox seems unable , whe… (read more)

Hello, I have problem playing nba matches on watch.nba.com (all the videos on the website included) I can play them fine in chrome and edge but firefox seems unable , when I click watch nothing happens. it stays in the same page and the same layout

Asked by . 2 years ago

Answered by cor-el 2 years ago

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User and passwords no longer working in some sites after refresh

Hi there, After a Firefox Refresh, one site I used to access everyday does not accept my user Id/password anymore. The site did not return any warning message like wrong… (read more)

Hi there,

After a Firefox Refresh, one site I used to access everyday does not accept my user Id/password anymore. The site did not return any warning message like wrong password. It just doesn't go trough when I hit 'enter'.

The same user/pw is still working well in Chrome. I asked for help on the site I could not access, but they have no issues like mine, and his system is regularly on.

I have already cleared all my history, cookies, everything. I have installed Firefox again. Nothing.

Any idea? Thanks

Asked by edubling 1 year ago

Answered by FredMcD 1 year ago

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Unable to load Google apps in Firefox

Yesterday I started having trouble logging into Gmail and associated apps (calendar, contacts, docs, sheets, shared folders, etc., as well as google.com) in Firefox. All… (read more)

Yesterday I started having trouble logging into Gmail and associated apps (calendar, contacts, docs, sheets, shared folders, etc., as well as google.com) in Firefox. All other sites are loading with no problems. Google apps are working fine in Chrome. Still having problems today.

My office uses Google Workplace for everything so this is really messing me up, I've lost several hours of work trying to get things to load. The IT person told me that if Firefox is having problems I should use Chrome instead. I hate Chrome! I want to use Firefox, but I can't get my work done if it won't load Google apps.

Please note that I have tried the following solutions thus far: restarted Firefox (several times) restarted computer removed add-ons cleared cached web content cleared cookies and site data refreshed Firefox solution at https://support.mozilla.org/en-US/questions/1200943 solution at https://support.mozilla.org/en-US/questions/1132284 solution at https://knowtechie.com/is-mozilla-firefox-not-loading-pages-for-you-heres-the-fix/

After each fix things start working for a while but then everything Gmail-related freezes or crashes and I need to start all over again. Help!!!

Asked by etdavidoff 1 year ago

Answered by scriptguru1701 1 year ago

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Log in problems on 3rd party websites

On certain websites I notices I have 'unknown errors' when trying to log in. Usually this is remedied by either using Chrome or clearing cookies and the cache. Both of … (read more)

On certain websites I notices I have 'unknown errors' when trying to log in.

Usually this is remedied by either using Chrome or clearing cookies and the cache.

Both of there are inconvenient and result in a great deal of wasted time.

The usual response by these websites is "get Mozilla to fix this".

I'm getting sick of this.

I don't want to switch to Chrome but I will have to if this persists.

Asked by dominicpukallus 1 year ago

Answered by Amelia 1 year ago

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Using the 'Chat' facility on the HSBC website

Hi, Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'… (read more)

Hi,

Let me start with two points: (a) this is the first time that I've used this site, so if I do anything wrong please just tell me and I won't do it again, and, (b) I'm no technician (I deliberately use Firefox because I believe in Mozilla's business principles, not because I think Firefox is technically superior to other browsers - although I'm quite prepared to believe that it is) but I can follow instructions. OK, so having said that …

I am using the latest version of Firefox [98.0.2 (64-bit)] on a bog standard Dell laptop under Windows 10 [Edition Windows 10 Home, Version 21H2, OS build 19044.1620, Windows Feature Experience Pack 120.2212.4170.0].

I have recently opened an HSBC bank account. If I try to access their UK online banking site (https://www.hsbc.co.uk/) using Firefox (which I should very much prefer to do than with any other browser), it is missing the most important feature of 'Chat' (the only sensible way of talking to HSBC without having to endure a half-hour wait). However, if I access it using any other browser (e.g., Microsoft Edge) the 'Chat' facility is available in the bottom right-hand corner of the screen. Please note that with Firefox I am using a 'container' (called HSBC) - I don't think that Edge has similar facilities.

Can anybody please tell me whether I might have some setting or other (e.g., say something to do with 'pop-ups' which I think that the HSBC's 'Chat' facility uses) set incorrectly?

Thank you and best regards

John

Asked by the.sharps 1 year ago

Answered by FredMcD 1 year ago

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Yandex disappeared

I got a notification that Yandex is no longer supported and my default search engine was changed to Google? Why does Firefox care of which search engine I use? Why I can… (read more)

I got a notification that Yandex is no longer supported and my default search engine was changed to Google?

Why does Firefox care of which search engine I use? Why I can't use Yandex? I tried to add it again but it requires to install an addon for search engines and there's no addon for Yandex search.

Asked by Николай 2 years ago

Answered by Николай 2 years ago

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Incorrect site view

Firefox refuses to show my website correctly on my MacBook Pro M1 Pro, using OS 12.2. All other browsers on show it correctly. Firefox on my iPhone and iPad show it corre… (read more)

Firefox refuses to show my website correctly on my MacBook Pro M1 Pro, using OS 12.2. All other browsers on show it correctly. Firefox on my iPhone and iPad show it correctly too. I have tried all the obvious things... refresh, clear cache, deleted the application and reinstalled. However, I still get the same disjointed view of my website.

Please see the first image of how it looks and the second image of how it should look doesn't seem to want to upload here!

The site is bodymind-fit.com

Asked by pete50 2 years ago

Answered by pete50 1 year ago

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Google map iframes not displaying in FF 99.0.1

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode. Google Maps > Search > Share > Embed a Map, the map to be embedded is not… (read more)

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode.

Google Maps > Search > Share > Embed a Map, the map to be embedded is not displayed (likewise when embed is pasted into Wordpress page, for example)

While same procedure in Safari or Brave works as expected (map to be embedded is displayed in Google maps and embed code displays map in webpage using Brave or Safari).

From the Google Maps page > share > Embed a map > right click This Frame > Open in new tab And then looking in the Console. There are a few other ignored errors but then this...

Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js?client=google-maps-embed&paint_origin=&libraries=geometry,search&v=3.exp&language=en&region=us&callback=onApiLoad”.

Asked by woolwit 1 year ago

Answered by woolwit 1 year ago