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Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM s… (read more)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Asked by mwhitehead87 2 months ago

Last reply by Hithills 1 week ago

Missing "view image info"

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the… (read more)

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the image. After Firefox upgraded this is now gone. Can I get it back ? Is there a work around ? Not sure why that option would be removed.

Asked by Ski 3 weeks ago

Last reply by jscher2000 1 week ago

Many websites today are not displaying completely. No recent changes to FF or add-ons.

This will best be reported with a screenshot, added. Just today Firefox is not displaying many websites completely. I dare say "most websites" since I haven't done much y… (read more)

This will best be reported with a screenshot, added. Just today Firefox is not displaying many websites completely. I dare say "most websites" since I haven't done much yet. Websites I know should work are messed up like the attached screenshot of a Microsoft site (answers.microsoft.com/......) (showing from the upper-left - that's pretty much how the entire page looks.)

No recent changes. All normal yesterday. No firefox updates or updated/new add-ons. I have disabled any likely add-ons. I've cleared FF's cache. The same sites open properly in Chrome.

Posting this in case it helps anyone else even though my report doesn't have much searchable detail. I'm off to reboot and such. I have a hunch this is the type of problem that "seems to fix itself", having been in I.T. for a.... long time :D

Asked by Joe 6 days ago

Last reply by FredMcD 6 days ago

Unable to use Firefox with two regular internet websites

Hi folks I had great problems logging in to my Barclays account on line via Firefox. Eventually I had to request Barclay's assistance and it turned out that Firefox was n… (read more)

Hi folks I had great problems logging in to my Barclays account on line via Firefox. Eventually I had to request Barclay's assistance and it turned out that Firefox was not compatable with their website .. I used Chrome and this worked perfectly.

The same has now happened with Viality Health.

Have any other folk experienced these (or similar) problems?

I would have liked to get Firefox to comment but cant find a relevant contact email.

Otherwise I find it a great browser and prefer to use this as it seems to represent the 'alternative' company.

Stay well

Ralph

Asked by Ralph K 6 days ago

Last reply by FredMcD 6 days ago

no deliveries received ? why?

* * i have ordered two of your different F R E E things - i have received nothing * so i will not order this 3rdd free offer item as it will no doubt be ignored * a… (read more)

* * i have ordered two of your different F R E E things - i have received nothing

  • * so i will not order this 3rdd free offer item as it will no doubt be ignored
  • * as were the first two. take me off your mail list

Asked by trackingmatters 6 days ago

Last reply by jscher2000 6 days ago

google is not opening

An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the receive… (read more)

An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.


when trying to open google

Asked by abdullahmaziakz 6 days ago

Last reply by FredMcD 6 days ago

Secure Connection Failure to EPA Pesticide Labels (Every Time)

Hi, I'm wondering if anyone knows anything about what is going on with this issue. I am using Firefox 78.9.0esr (64-bit), with the latest Acrobat reader. I've had no prob… (read more)

Hi, I'm wondering if anyone knows anything about what is going on with this issue. I am using Firefox 78.9.0esr (64-bit), with the latest Acrobat reader. I've had no problems with any sites or links other than those at the Environmental Protection Agency. For many weeks, actually months now, I have been unable to access any (I've tried more than 40 different ones) Pesticide Labels. Every time, no matter the route - typed address, Ag. Ext. program link, directly from the EPA's pesticide label search page, I receive this error message: "An error occurred during a connection to www3.epa.gov. The OCSP server suggests trying again later. Error code: SEC_ERROR_OCSP_TRY_SERVER_LATER The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." For instance Lorsban 75WG, as I attempt on the page https://iaspub.epa.gov/apex/pesticides/f?p=113:8:::NO::P8_PUID,P8_RINUM:38268,62719-301 to open the label pdf by clicking on "November 19, 2013 (PDF)," which should then open the label at https://www3.epa.gov/pesticides/chem_search/ppls/062719-00301-20131119.pdf . Instead, I receive the above error message. I have, of course, contacted the EPA about this, several times. Thanks.

Asked by jcwell11 5 days ago

Last reply by cor-el 5 days ago

Website 2nd page not opening

there is some issue in opening the web page which is designed to open in new tab when clicked. the link for the same is this https://newtrade.sharekhan.com/eodweb2017/log… (read more)

there is some issue in opening the web page which is designed to open in new tab when clicked.

the link for the same is this https://newtrade.sharekhan.com/eodweb2017/login.do?caller=executeLoginValidation#/equity/107

the middle pat of login do is failing to do the auto login to the main page & showing no data.

Can any one help in the reagrds?

Asked by jhaveri_shaman 5 days ago

Last reply by jonzn4SUSE 5 days ago

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

My ISP is Plusnet. When I try to access their website using Firefox browser I get the following error: ===== Secure Connection Failed An error occurred during a connecti… (read more)

My ISP is Plusnet. When I try to access their website using Firefox browser I get the following error:

=====

Secure Connection Failed

An error occurred during a connection to webmail.plus.net. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.
=======

I have reported the problem to Plusnet but they say 'not our problem'. Their reason being that the problem does not occur using Google Chrome.

Can you help please?

Asked by scm999 4 days ago

Last reply by FredMcD 4 days ago

Can't use facebook on firefox

Hello, when I try to comment on facebook there is no "Press enter to post" and if after entering a text I press Enter on my keyboard the cursor goes to the line bellow wi… (read more)

Hello,

when I try to comment on facebook there is no "Press enter to post" and if after entering a text I press Enter on my keyboard the cursor goes to the line bellow without posting the text inputted. Second, if I want to chat with somebody inside the facebook page, after inputting the text, if I press Enter on my keyboard the text won't show inside the chat, it will just make the cursor to go to the line bellow. On the videos, the active buttons are only play and enable or disable sound. If I want to put sound at 10% is not possible. Also, if I want to unroll is not possible, if I want to go to specific time on the video is not possible. Al the buttons are available but I just can't use them all

Asked by Nicolae Florin Putura 4 days ago

Last reply by FredMcD 4 days ago

You don't have permission to access on this server. Reference #18.1e7fcd17.1618750961.1067fc89

Ever since the last update when I try to go to certain websites I get message I'm denied. I've tried clearing my history, and running in Safe Mode, but neither has fixed … (read more)

Ever since the last update when I try to go to certain websites I get message I'm denied. I've tried clearing my history, and running in Safe Mode, but neither has fixed the problem. When I use other browsers I can go to those sites with no problem.

Asked by Suzie 3 days ago

Last reply by FredMcD 3 days ago