Firefox Support Forum

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, nor can I log into my FedEx account. When trying to track a package, the FedEx site displays the following message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Likewise, when trying to log in, the site shows this message: "We are having trouble establishing a connection. Please refresh the page." Repeated attempts in both cases have failed. In the past, the fedex.com site has functioned flawlessly with Firefox. Moreover, I do not experience either of these problems with Google Chrome.

Please advise.

I've changed my anti virus from Kaspersky to Bitdefender, since doing so I've noticed that the embedded videos on the BBC News Site are no longer working in Firefox. However, they do work in Microsoft Edge.

Hello,

My site, johmgonzalez.com, shows as secure in safari and in chrome but not in firefox. What could be causing it? Thanks...

When I am on a google play store app page, the green download button doesn't work.

What happens: 1. Click the green button 2. The round google processing-icon appears on the page briefly 3. Nothing happens, page does not render a pop-up stating the app will be installed on my device

What I tried:

• Turn off ublock: problem persits
• Disable all add-ons: problem persits
• A clean portable version: problem persits
• Tried on a clean portable google chrome install: everything works (app get's installed)

Problem started 4 or 5 days ago...

I am running Firefox portable 64bit on windows 10. I can just install from the android playstore app, but I need it to work on my desktop like it has always worked.

I someone could help, I'd really appreciate this.

Thanks.

Following website "https://www.hellobank.fr" is unreachable either in normal or private windows.

There is another report but it is pretty old for now. https://support.mozilla.org/en-US/questions/1025002

So I just want to understand is there is anything new since this post or do I have to apply a more efficient solution that removing user.js I don't want to take the risk of spoiling up my setup.

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Hi and thanks for your good app The following website is not loaded in the Mozilla version, but it is easily loaded in EDGE How can I open this site with Mozilla? website : https://app.setareyek.ir/

The past week, I have not been able to drag files from my computer into outlook to attach it.

I cleared all browser history and data, tried it on my laptop as well. Dragging in files works on chrome. Using Firefox 99.0 (64-bit)

edit. I can drag files into Gmail and other websites on Firefox.

I have noticed a couple of websites I use for work not working correctly after update. I have tried on other browsers such as chrome and they work correctly. One site www.prideprovider.com will no longer allow me to hit the submit button after my information is entered. It worked before the update, but not after. I went through and deleted all history and cookies related to prideprovider and it still doesn't work. Any idea's of what might be going on?

Thanks,

Matt

Bloomberg.com website says my browser is out of date (see image); but, I'm using latest Firefox.

Recently my browser profile became corrupted and I replaced it with a saved good copy. Not sure if this is what is flagging the out of date detection.

Long time User of Firefox. Everyone day, one of the first sites I read is WSJ.com. Recently (now running 89.0 Firefox) the WSJ.com website has been totally jumbled. I cross checked it on Chrome, where it was working fine. I have reported this to WSJ.com, and now also to Firefox. Is there a new setting requirement in Firefox 89.0 for that page? This is the only regular site I visit where this is occurring.

Any insights?

Version 96.0 on macOS

Started a few days ago. Upon shutting down my Mac at night and turning it on in the morning, I always have to log back in to my Google accounts. This doesn't happen with any other websites and I do not have the "Delete cookies and site data when Firefox is closed" setting enabled.

If I simply quit Firefox without shutting down my computer, I remain logged in to Google. It's only after a shutdown that I get logged off.

Using Firefox (92.0) on Win 10. I have noticed that some screen objects are displayed in different ways on Firefox than they are on Edge (and I presume other browsers). For a long time I thought the problem was errors in the Rite Aid web design. Yesterday I saw a similar problem on another site and decided to try another browser. The displays looked proper on Edge. See attached image which shows the same screen on the Edge browser (top) and Firefox (bottom). Part of the logon window is missing on Firefox. Other objects are affected also such as text size. I don't see any options in the Firefox config that would apply to this.

When using Firefox and searching with Google.com I will experience an issue where the Google links/websites won’t load. And if they have previously loaded and the issue begins none of the elements work. This issue is frustratingly intermittent. It will be fine for a few min and then break for a few min. I'd attach screenshots but there is no error - simply does nothing. I have done a bunch of troubleshooting and testing to get to the root of the issue.

• Reload page
• Restart Firefox
• Cleared cache
• Disabled Privacy/Security settings
• Disabled Plugins
• Updated Firefox
• New Private Window
• Tested another browser - Other browsers load google sites
• Tested non google websites – Other websites are loading
• Tested another network

I’ve noted that google.co.za seems to have a separate intermittency from google.com. However, I have tested and found both can be ‘broken’ at the same time. It also happens with Youtube.com. I am quite happy to continue troubleshooting, I just need some direction.